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Rear air vents

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My Karoq (2020) has rear air vents in the back of the arm rest. However from the AC menu on the infotainment I can see the rear seats are not selected and when pressing that button nothing happens it just stays on front. I have turned the dial both ways on the vents themselves which makes no difference. Is there some magic to get warm/cold air to come out of these vents?

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