My new Karoq cannot be registered properly on the app or in Skoda connect, and I cannot access many of the infotainment options, as I constantly get the "unable to load user profile" in the vehicle when I try to log in. I have tried reinstalling app after clearing cache, doing a factory reset on the infotainment, I even set up a new account with a different email and nothing fixes it. The dealership have no suggestions and Skoda Connect support's  suggestions have not worked. Their last was to go for a 5-10 minute drive which I thought sounded an unlikely resolution, but I did it anyway and no change. 

 

I have a feeling this must be a known issue which might need the car to go in to the dealership for reset or reprogramming, but I have only found similar issues online, never this exact one. Can anyone offer any current advice from experience or knowledge of this problem? Much appreciated, thanks, Liz

Hi - I've got the same issue on a 6 month old Karoq that I've just bought.  Did you find a solution yet??

 

Thanks, Andy

Hi Andy

After letting Skoda Connect know I still had this problem, they asked me to make an appt at the service centre. I believe they sent them some software updates - the car was in for a day and the issue with my profile was fixed. So basically, the answer is that this profile load error can only be resolved in a Skoda workshop, and they do know how to fix it. Hope this helps 🙂

I’ve been struggling with this since I picked up my new (to me) Superb iV. Mentioned it along with another infotainment issue and they updated the software but still no joy. Looks like I’ll be booking it in again, thanks for giving me hope that they can indeed fix it!