I’m gob smacked. Following on from here , 

 

My car was seen to by roadside assist. I was told it would be booked in to the local dealer on Monday. They would call me to arrange the repair and supply of a replacement car. 
 

I waited for their call all morning. I tried calling them with no answer. I eventually gave up and drove to them this afternoon. Only to be told that they could not see me till September and refused to help any further and go elsewhere! 
 

I’m currently waiting for a Skoda UK to advise on what to do next. 
 

I had a BMW before my latest vRS and the customer service  experience with them was in a different league!!

 

I’ll calm down soon. 
 

 

3 hours ago, Steve vRS said:

I’m gob smacked. Following on from here , 

 

My car was seen to by roadside assist. I was told it would be booked in to the local dealer on Monday. They would call me to arrange the repair and supply of a replacement car. 
 

I waited for their call all morning. I tried calling them with no answer. I eventually gave up and drove to them this afternoon. Only to be told that they could not see me till September and refused to help any further and go elsewhere! 
 

I’m currently waiting for a Skoda UK to advise on what to do next. 
 

I had a BMW before my latest vRS and the customer service  experience with them was in a different league!!

 

I’ll calm down soon. 
 

 

Which dealer was it ?

 

What should happen is that Skoda Assist should arrange a Hire Car until your warranty repair is arranged and carried out.

Read your warranty, and ask the Dealer Principal at the Dealership why the staff have treated your Warranty Issue this way and not arranged a vehicle.

 

 

SKODA_Warranty_Terms_July_2023.pdf

 

 

If Skoda Customer Services are being useless be sure to ask to communicate with an Executive Team Member and not some call handler.

Edited 5 August, 20241 yr by Ootohere

Lightcliffe in Warrington. 
 

To be honest, I can’t see anything in that warranty document about a replacement car but Skoda Assist did say that one would be supplied. 

Skoda UK should be able to tell you very quickly that no replacement car will be available then even for 2 days as it is not for Onward Travel in the UK or even Abroad. 

18 hours ago, Steve vRS said:

Lightcliffe in Warrington. 
 

To be honest, I can’t see anything in that warranty document about a replacement car but Skoda Assist did say that one would be supplied. 

I think a lot of dealers are the same, I had similar problems with Stockport, in fact they asked me  "Did I buy it from them" I said no but what difference does that make, 

and they said none but they must have asked for a reason