Hi,

I have Skoda Octavia IV 2020 for around two years, bought from Germany (I am located in Bulgaria) and I just recently discovered that I was not configured as its Primary user - I was always driving as a guest.

So, I have created a profile in Skoda Connect and have tried several times (in the past 1 week) to become the primary user - without any success. It tells me that "the application cannot be started".

I then read a lot of forums for my case, and made the (stupid) decision to perform a Factory reset of the Infotainment system, reading somewhere that it will fix my issue and I will be able to run the "become Primary user" app.

Unfortunately, that didn't work and now I am with an older firmware version 1810 and (as long as I have read) because the car does not have a Primary user, I am not able to receive OTA updates.

The car is out of warranty, so I guess the local Skoda dealers will perhaps charge me to the Moon and back for fixing this.

 

What can you recommend me to do? I actually do not have any serious issue other than not getting updates or not being able to become a Primary user...

 

p.s. I am attaching pics of the current version of the Infotainment system

Do you have two keys?

 

If so it would be advisable to take it to a dealer who can do a proper update and diagnose the issue.

Yeah, I was prepared to make the "Primary user" registration thing with the two keys, but that never started...

IIRC some "validation" is needed from Skoda for you to be able to become a Primary User - the dealership takes care of that. I remember asking for validation for both Octavia and the Formentor - they need to confirm the email address that is associate to your Skoda Account.