Hello  all.

 

I'm going to try and summarise because it's easier to read.

 

I'm going to try and remain calm, but it might not work because I'm furious.. I'm also dyslexic, so no  comments about the spelling dictation and also grammar please.

 

 

What I bought: Skoda Superb SE-L 2.0 Diesel. (Estate)

Where from: Specialist cars Skoda Dundee.

When: About 2 weeks ago.

What's the problem:  at 5 days old the car  suffers from the following. Drivers door  wont shut properly, as OSR door rubber is detached and is stopping drivers door from closing. No amount of twisting and shoving and manipulating will solve the problem.

Infotainment system will not  display maps behind drivers display, instead being replaced by a spinning green circle. This will not go away no  matter what i do, apart from shutting the ignition off which might be unhelpful on the motorway..... Stop start wont start stopping even with no aircon on and nothing else running in the car.

 

After lots of delays and Skoda telling me the car had to go back to the supplying dealer in Dundee, I finally managed after no more than ten or 15 calls to various people to get AA to recover the car to Dundee. This took about 4 days as I'm 400 plus miles away in Camberley Surrey. I was not travelling with the car so the AA took it upon itself to take its own sweet time as i said just now.

 

About 3 days later, I had a phone  call saying they had done what they could, and they had fixed the door seal and the stop start, but will not be able to fix the infotainment  system problem as it requires a software update which can only be done in a Skoda dealers premises, and anyway its not available yet.

 

My partner is disabled and something called MOBEX got involved which is supposed to be Skoda's attempt to keep people  mobile by offering them a "Suitable  comparable car to the one you are driving"... So for someone who has to cart a wheelchair about, please tell me what sort of an idiot  would think a Nissan Qashqai would be suitable for a very heavy electric wheelchair. I protested and told them my predicament and they (Enterprise) promised they would get back to me, which they haven't. I've badgered them and asked for help from Skoda Assist as well as the VW Mobex team, but all to no avail, so far.

 

The  final kick in the teeth is they have agreed they will return my car via AA with it being picked up tomorrow. I am told the AA will take 7 days to get it back to me in small steps, so that their drivers don't run out of  hours, and that a replacement hire car  will be with me when they (Enterprise) are ready and not before.

 

Also a small issue with a variable boot floor which should be in the car but is missing, but Skoda UK have said they will retrofit, but I suspect what will actually happen is they will look at the cost and run a mile!!!!  A variable boot floor is a vital feature for someone transporting an electric wheelchair around, so I wait to see what they will actually do, as opposed to what the said they will do.

 

Normally I'm a very happy go lucky person who doesn't  let much get him down, but this experience with my Superb has made me angry , resentful, and wanting to go to Skoda HQ at Milton Keynes and seriously punch someone. My case handler has decided he was not going to email me or  communicate with me in any way that could be construed as helpful, and I have only managed to sort this by finding the email address for the CEO of Skoda, Matthew Bowden, I think....

 

If anyone happens to be interested I will post an update when I have one, IF I get one.

 

I would be interested if anyone has any useful comments that I would benefit from regarding the infotainment and the boot floor as they are both quite important to me.

 

Cheers all for reading this far...

 

 

Mark.

Welcome. Why did Skoda UK insist the car had to go back to Skoda Specialist Cars Dundee, part of the John Clark Group?   The warranty t&c,s do not require that.    Can I asked why you bought your new car in Dundee?    They are a Skoda Dealership that does Software Updates.  Where was the car at to have the warranty work done,,,?  At the John Clark Body Shop?  The software updates are a real issue. 

Edited 13 December, 20241 yr by Ootohere

The car was bought from Dundee because they had the only superb in the uk with winter pack and also parking package. I live in surrey and got a train up to collect my car... skoda uk was the ones who insisted it went back where it came from... I don't know why but I just did as I was told but Skoda Uk have paid for the AA  to collect and return the car which I'm still waiting for....I Did try every single skoda dealer within 60 or so miles and the soonest anyone could look at it was January 23rd 2025.  The issues with the door not closing properly are fixed as is the stroppy start stop that didn't work correctly. The major bugbear is that I still have no maps in the car because the software required  to make it work "hasn't even been written yet" according to Luke Evans at Skoda uk.

Not so Superb after all.

 

Maybe Luke Evans @ Skoda UK needs to go and contact someone that knows what is happening by this Friday 13th. 

Yes.

Couldn't agree more... as a goodwill gesture apparently I'm being allowed to have the variable boot floor installed free gratis and for nowt... I bet you it doesn't happen.....

Are you dealing with anyone from the Executive Team, a Communications manager or Resolution Manager. actually a Skoda / VW Employee?

 

 

http://briskoda.net/forums/topic/525919-software-failure-not-so-superb/page/10

 

 

Luke Evans is a manager in the executive team allegedly

I suppose he is acting up.

Ask him if he can call a friend over that Software Update.  Talk to the Tech Team.   Easy Friday, nothing else to do. 

Pity about Dundee, they are usually very good.

I have the same problem . Driver's door  doesn't shut properly, I have to pull it very fast.   Could you solve this problem?   I went to the dealer.  the mechanics checked and said it is related the door alignment.  The mechanic didn't want to correct it.  because he would had to disassemble the driver door and back door.   Where is the quality check department?  what a nonsense problem in this century.   The chineese brands like BYD will  take over the market  and VW group will disappear.

 

another problem  is that;  the car has a noise underside in the first movement in the rainy weather.   There is no solution. !