I posted a few days ago about my headlight levelling not working. 

I wondered if anyone had any experience on whether the diagnostic fee is covered by the warranty when a part is considered faulty?

I had it at an auto electronics today but waiting indefinitely for it to get looked at. In the end I decided if it ends up needing parts, I'm going to be spending money on something Skoda should hopefully cover. 

When a valid warranty claim then if you had to pay the diagnostics to the VW Group Approved repairer / main dealer at the time then once the repair approved you should be reimbursed.

Read the Warranty T&C,s. 

 

Any 3rd party diagnosis is not covered by a Manufacturers Warranty.   There are Approved Warranty repairers that are not Main Dealers. 

 

What Warranty have you, the 3 years manufacturers, that extended, or an Approved used car warranty? 

 

SKODA_Warranty_Terms_July_2023.pdf VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf

Edited 23 December, 20241 yr by Ootohere

23 minutes ago, Ootohere said:

When a valid warranty claim then if you had to pay the diagnostics to the VW Group Approved repairer / main dealer at the time then once the repair approved you should be reimbursed.

Read the Warranty T&C,s. 

 

Any 3rd party diagnosis is not covered by a Manufacturers Warranty.   There are Approved Warranty repairers that are not Main Dealers. 

 

What Warranty have you, the 3 years manufacturers, that extended, or an Approved used car warranty? 

 

SKODA_Warranty_Terms_July_2023.pdf 536.86 kB · 0 downloads VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf 9.53 MB · 0 downloads

Thanks for the info - It's the approved used warranty. I will read through it now. 

Is there a way of finding out approved warranty repairers as that might widen my scope for who might be able to look at the car. 
Thanks

 

27 minutes ago, Ootohere said:

When a valid warranty claim then if you had to pay the diagnostics to the VW Group Approved repairer / main dealer at the time then once the repair approved you should be reimbursed.

Read the Warranty T&C,s. 

 

Any 3rd party diagnosis is not covered by a Manufacturers Warranty.   There are Approved Warranty repairers that are not Main Dealers. 

 

What Warranty have you, the 3 years manufacturers, that extended, or an Approved used car warranty? 

 

SKODA_Warranty_Terms_July_2023.pdf 536.86 kB · 0 downloads VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf 9.53 MB · 0 downloads

Under items not covered...

"Airbags, batteries, bulbs, exhaust systems, water ingress (including damage to covered parts caused by water), wiper blades, wheel balancing and alignment; wiring, wiring looms, connections and fuses, wheels and tyres."

Would this mean if a broken component relating to the headlight leveller was caused by water ingress then it wouldn't be covered by the warranty? 

EDIT,

Very Probably.

When did you buy the Skoda Approved used car, and when was the last MOT before this failed one.  Did you not know self levelling never worked until this MOT?

 

They are Main Dealers and can be Independent VW Specialists with licensed equipment that can do Warranty Work. (Usually Ex VW Group Master Techs.)

 Those might well be few and far between.

 

Maybe show where you are in the UK and someone might know how there is where you are. 

Edited 23 December, 20241 yr by Ootohere

4 minutes ago, Ootohere said:

EDIT,

Very Probably.

When did you buy the Skoda Approved used car, and when was the last MOT before this failed one.  Did you not know self levelling never worked until this MOT?

 

They are Main Dealers and can be Independent VW Specialists with licensed equipment that can do Warranty Work. (Usually Ex VW Group Master Techs.)

 Those might well be few and far between.

 

Maybe show where you are in the UK and someone might know how there is where you are. 

I'm based in Scotland, not too far from Edinburgh. 

The last valid MOT was done by the main dealer I bought it from in Peterborough. 
It hadn't come up on that MOT, but because I was never towing or loading the car I always left it alone, so naively I don't know if it ever worked. 
I'm not saying it's caused by water ingress, I just don't want the car getting stuck with a main dealer that might want stupid prices for repairs.

Talk to http://autohausedinburgh.co.uk    Better than messing with the Motor Groups you have with Skoda in Edinburgh. 

Just too late now with the holidays.

 

PS

Does it need to be adjusted if the Headlights are a pass as far as the beam.

If the Self Level dance does not work and the lights fail on the tester that is different.   Or am i very very wrong? Someone will tell me. 

Edited 23 December, 20241 yr by Ootohere

22 minutes ago, Ootohere said:

Talk to http://autohausedinburgh.co.uk    Better than messing with the Motor Groups you have with Skoda in Edinburgh. 

Just too late now with the holidays.

 

PS

Does it need to be adjusted if the Headlights are a pass as far as the beam.

If the Self Level dance does not work and the lights fail on the tester that is different.   Or am i very very wrong? Someone will tell me. 

Couldn't get through, but got it booked in at an auto-electrians in the borders. 
My main worry is by the time it was booked in with Skoda the MOT would've expired and if the fault is because of water ingress, wiring, wiring looms, connections or fuses, then I may be over a barrel paying dealer prices. 

37 minutes ago, Ootohere said:

Talk to http://autohausedinburgh.co.uk    Better than messing with the Motor Groups you have with Skoda in Edinburgh. 

Just too late now with the holidays.

 

PS

Does it need to be adjusted if the Headlights are a pass as far as the beam.

If the Self Level dance does not work and the lights fail on the tester that is different.   Or am i very very wrong? Someone will tell me. 

According to the MOT guidance, if the levelling dial is inoperative then it's fail. 
But the beam height/alignment is fine. 

OK.

 

11 minutes ago, Ootohere said:

OK.

 

Interesting - it was unladen and in an unloaded position but the failure code I got was '4.1.5. (a) Headlamp levelling device inoperative', so presumably if there is an operating device it has to work?