1 hour ago, tombee said:

The front USB/Apple car play was working not these ones

Ahh I had read it was a 30amp fuse, have a 20amp so will swap that then

The usb socket is separate from the front cigarette lighter.

I can understand them pulling wires by accident due to it being non OEM fitting, they wouldn’t know how they’re routed etc. and you would have to disconnect some of these parts to get to change the arm rest as they have done.

But to pull the fuse because it’s blown and not mention it is unacceptable.

At pick up they should have said “very sorry sir but when dismantling we pulled some wires we didn’t realise were there. This blew the fuse in slot 40. Here is a 20A fuse to replace it but you will need to repair your wires first. Please let us know if you incur any cost and we will reimburse you”

I suspect potentially a junior tech cocked up and tried to hide it. Might be worth mentioning it to them as they may well not know!

26 minutes ago, Binx1310 said:

The usb socket is separate from the front cigarette lighter.

I can understand them pulling wires by accident due to it being non OEM fitting, they wouldn’t know how they’re routed etc. and you would have to disconnect some of these parts to get to change the arm rest as they have done.

But to pull the fuse because it’s blown and not mention it is unacceptable.

At pick up they should have said “very sorry sir but when dismantling we pulled some wires we didn’t realise were there. This blew the fuse in slot 40. Here is a 20A fuse to replace it but you will need to repair your wires first. Please let us know if you incur any cost and we will reimburse you”

I suspect potentially a junior tech cocked up and tried to hide it. Might be worth mentioning it to them as they may well not know!

This I understand and get even with the following the same routes of the OEM routes.

This was mentioned over the phone when being told that everything had been done and they couldn’t get these sockets working again, so I said yes I had them installed and you need to push the button to turn on the usb charge unit.

But what I don’t get is the damage not the missing fuse, with the former being done previously to start this whole mess and it working after collecting the car but not after 48 hours of the car being there this week.

I have phoned the service department and explained, you could tell he was oh for Christ sale not again and has said did I want them to do the repairs or for them to order the parts, I have said I will do the repairs

Had a lovely loaner and being new you are like yes I like Skoda and then their workshop does this and you think nope no more Skodas!

1 minute ago, tombee said:

This I understand and get even with the following the same routes of the OEM routes.

This was mentioned over the phone when being told that everything had been done and they couldn’t get these sockets working again, so I said yes I had them installed and you need to push the button to turn on the usb charge unit.

But what I don’t get is the damage not the missing fuse, with the former being done previously to start this whole mess and it working after collecting the car but not after 48 hours of the car being there this week.

I have phoned the service department and explained, you could tell he was oh for Christ sale not again and has said did I want them to do the repairs or for them to order the parts, I have said I will do the repairs

Had a lovely loaner and being new you are like yes I like Skoda and then their workshop does this and you think nope no more Skodas!

How odd. So it wasn’t damaged when the armrest was repaired?!

There would have been no reason for them to be anywhere near it in that case!

We bought out kodiaq and Fabia from underwoods in Colchester and they were brilliant. That branch closed so we then went to bristos in Ipswich for the final services on the deal and they were awful. Cars were left dirty, and I always felt there was an upsell. Real dodgy car garage feel about them. It’s a shame that has jaded your impression of the brand.

4 minutes ago, Binx1310 said:

How odd. So it wasn’t damaged when the armrest was repaired?!

There would have been no reason for them to be anywhere near it in that case!

We bought out kodiaq and Fabia from underwoods in Colchester and they were brilliant. That branch closed so we then went to bristos in Ipswich for the final services on the deal and they were awful. Cars were left dirty, and I always felt there was an upsell. Real dodgy car garage feel about them. It’s a shame that has jaded your impression of the brand.

It wasn’t damaged when they first had the car when they had to take everything off etc but for some reason was this time when replacing things properly which they should of done previously.

I don’t have an issue with Service Dept as it’s not them doing the work but the workshop are more like monkeys with a hammer