Hi - just looking for some advice on which chargers people have got for their Elroq 85 and which energy supplier tariffs they are compatible with ?

Seems to be a load of chargers out there and it seems they are not all compatible with the Elroq for certain energy suppliers.

We are looking to order an Elroq 85 but don’t want to make tge wrong choice re: chargers & energy suppliers.

Any advice/ help would be greatly appreciated!

I'm assuming you are talking about a wall mounted home charger here.

Any Type 2 wall mounted charger is compatible with the Elroq, it is the charging standard almost all manufacturers now use for AC charging.

As to whether a particular charger is 'compatible' with an energy supplier, again all are electronically compatible and will work with regards to charging your car. The stumbling block can be when you want to use a clever tariff which controls when your car charges and your chosen charger does not talk to that supplier. This is fine normally as the car may be able to talk to the supplier.

My advice would be to think about your tariff first to determine your preferred supplier and the tariff you'd like to be on. It is safe to assume the Elroq will work with all suppliers. See if the chosen tariff talks to the car or if it needs a specific charger(s) to work.

Edited 29 April, 20251 yr by Luckypants

Thanks for taking the time to reply - much appreciated!

21 hours ago, Janer said:

Thanks for taking the time to reply - much appreciated!

Please feel free to ask further questions if it will help.

Hi, I have an Elroq 85 and a Hypervolt Home 3 Pro. All worked fine until I switched to the intelligent octopus tariff. Octopus are supposed to be able to control the charging schedule but every morning I wake to messages on my phone saying that Octopus was "unable to control my device". Octopus are blaming Hypervolt who are looking into it at the moment but seem quite slow to respond. So no idea yet whether it's an Octopus, Hypervolt or Skoda problem.

3 hours ago, Mikeylorenzo said:

Hi, I have an Elroq 85 and a Hypervolt Home 3 Pro. All worked fine until I switched to the intelligent octopus tariff. Octopus are supposed to be able to control the charging schedule but every morning I wake to messages on my phone saying that Octopus was "unable to control my device". Octopus are blaming Hypervolt who are looking into it at the moment but seem quite slow to respond. So no idea yet whether it's an Octopus, Hypervolt or Skoda problem.

Be interested in hearing the fix for this as this is the setup I will be using when the Elroq turns up.

Reading some other forums the issues seem to be resolved by deleting all schedules on the car and hypervolt. The only schedule should be the one in the Octopus IOG.

Hope that helps and please reply if you resolve the issues.

Well here's the official response from Skoda. Not impressed with their lack of interest.

Thank you for reaching out and for providing the details regarding your Škoda Elroq and the charging issue you're experiencing with the Octopus Intelligent tariff and Hypervolt Home Pro 3.

We would like to kindly inform you that the use of third-party applications or external systems to manage the vehicle’s charging process is not officially supported by Škoda Auto, unless such applications have been explicitly approved.

These systems have not been validated for compatibility with the vehicle’s internal charging management and may result in unexpected behavior, such as communication errors, charging interruptions, or system faults.

At present, the only third-party application officially approved by Škoda Auto for selected data services is Tronity. The use of any other unapproved applications may compromise system performance and is therefore not recommended.

To ensure reliable and safe operation, we recommend using only approved Škoda systems, such as the Infotainment interface or the MyŠkoda app, once the relevant features become available for your vehicle.

We appreciate your understanding.

Actually that seems fair, given that Intelligent Octopus Go is a BETA product. No manufacturer will approve a BETA product to access their systems.

As has been mentioned before, the problem with IOG not charging is often down to conflicting charging schedules being set manually by the owner in the car and/or charger. Clear any schedules from both and allow IOG to do it's thing. If you have a home location set up in the car, make sure to clear that too.

Our dealer recommended (and Skoda UK are advertising along with a tie up with OVO) the Ohme chargers but they rely on a strong cellular network signal. Unfortunately we are in a dead spot with mobile signal at home so had to go with a WiFi enabled charger and hence the Hypervolt.

Have you tried deleting all the schedules and your car and charger and then start again with pairing? Another thing to check is that you have enabled location services in the car so that Octopus knows your car is at home.

Worth starting the whole process from scratch to eliminate a conflict? I believe the only setting in the car is the minimum and maximum charge level?

Oops just seen @Luckypants has replied so some duplication in my response

Hi, yes I have checked and removed all schedules from the car and the charger. It's the tone of Skoda's response that particularly grates. I get that Octopus is a beta product but their response suggests no interest in even providing any data to help me as a customer.

Out of interest did the car actually charge even though you got the error messages?

Also do you have Skoda Care Connect - Remote Access and is set up and active?

As a last resort you could check out the Enyaq forums for the fuse 3 trick to reset things. Seems to work for some…

Hi Steve

No the car doesn't charge at all automatically. I have managed to get it to charge by using the bump charge option in the octopus app as soon as I plug the car in. I'm not sure if I have Skoda Car Connect. I have the MyŠkoda app on my phone and that has a vehicle health report option which says "All good".

Hypervolt seem quite helpful and I've gone back to Skoda to ask again whether the vehicle logs show anything that might diagnose the issue. Fingers crossed!

Cheers

Mike

Latest update from skoda:

"We have now received feedback from the team. They have confirmed that your vehicle is currently communicating correctly with our backend systems. However, we would like to clarify that Octopus Intelligent and the Hypervolt Home Pro 3 are third-party charging solutions that are not officially supported or validated by Škoda Auto. As such, we cannot guarantee full compatibility with the Škoda Elroq’s internal charging system.

Additionally, we regret to inform you that we are not authorized to provide internal diagnostic data directly to customers. For optimal charging performance, we recommend using official Škoda solutions, such as the in-vehicle charging scheduler or the MyŠkoda app."

Looks like I'll need to just schedule charging without the Octopus intelligent benefits for now, but when my lease is up I'll be looking for a vehicle that is compatible with my charger and electricity provider.

Expected reply from Škoda I guess. At least they have confirmed your car is talking to their servers so can rule that out.

Many people are using the same setup so it should work for you. Sadly I can’t help you further other than the tips above (I haven’t got my car yet although the Hypervolt charger is being installed tomorrow).

If there’s no help from Hypervolt or Octopus then I would recommend deleting everything and starting over including the fuse 3 trick from the Enyaq forums. I believe it is crucial to keep the car disconnected whilst resetting everything and only connecting when asked during the setup of IOG?

Have a google and there’s plenty of advice where people have got it to work.

One extra question - did the test charge work when you signed up to IOG?

Have a read of this and see if there’s anything else you can try IOG ENYAQ FORUM

Thanks, I'll give it a read. Octopus said they have stopped the test charge step now and it goes straight through to the next stage during setup.

I am able to trigger a bump charge from the Octopus app if I do it immediately after the car is plugged in so my guess is that there's a problem with communications handshakes resulting in the car not responding to a request for activation after having shut itself down.

Hi @Mikeylorenzo not sure where you are with your trouble shooting but was referred to this by the spark who installed our charger this morning:

Octopus and Hypervolt

Thanks all for your replies. Some helpful info here. We are looking at going with octopus but not sure if our SMETs1 smart meter is compatible. It has been added to the DCC database but seems Octopus are particular about which brand of SMETS1 smart meter you have 🙄

Just waiting to hear back from them if ours will work - otherwise we'll have to look elsewhere …

Thank you for the replies again

4 hours ago, Steve153 said:

Hi @Mikeylorenzo not sure where you are with your trouble shooting but was referred to this by the spark who installed our charger this morning:

Octopus and Hypervolt

Thanks Steve, I've tried that and it got the connectivity working in the first place. The trouble still seems to be that the car doesn't like to be woken by the charger after it has gone into its standby mode. Octopus and Hypervolt have both been very helpful. Unfortunately Skoda don't seem interested in helping so I'm no further forward.

Hi @Mikeylorenzo this is a shambles.

Reading around some other forums it seems that the 85 versions are more prone to this. Not sure why as you would expect the software to be the same…

If your IOG is integrated with the charger and not the car then not sure what you do next other than revert to the standard Go tariff. I suppose you need to put the ball back in Octopus court and see if they can solve the issues?

It’s all very random with some people having no issues and others unable to charge at all or have intermittent issues.

I do hope that I’m not going to face the same problems when my Elroq turns up…

I am aware that Skoda implemented a system where the car stops external devices polling after three times in a certain period (even from the MySkoda app) to protect the 12v battery. This is then reset when the car is next plugged in. It’s possible that this is part of the reason?

Do you have a battery protection warning as shown in this picture:

Have you tried talking to your dealer to see if they have any advice?

Some extra things to try (if you haven’t already):

I assume you have good cellular signal strength where you are charging and you can communicate with the car via the MySkoda app when parked where it will be charging? Can you set AC target temperature from the app etc.

I also assume you have location sharing turned on in the car and it’s not set to private (search in the online manual for ONLINE SERVICES - SETTING PERSONAL DATA PROTECTION).

The only thing that I would do is pull the charger fuse 3 under the bonnet, wait a few minutes and then replace. This resets the cars onboard HV and charging software and hardware systems.

The following is the most useful information I have found online in the Enyaq forums:

I've been having charging problems ever since I collected my Enyaq 85 in March.
I was informed by Skoda app that the car could only be interrogated 3 times in a set period and if asked to charge over multiple periods, as with Intelligent Octopus, the charging would stop and the car would show "not plugged in".
I received the e-mail below from Octopus after they had informed me of problems relating to Skoda.......

Hi Phil,

To resolve the issues you have experienced with Intelligent Octopus Go, please follow the steps below:

⦿ Click the profile button in the top corner of the app’s dashboard.

⦿ Select ‘Intelligent Octopus Settings’.

⦿ Scroll down and tap ‘Disconnect Car’ and confirm.

⦿ This will disconnect your device and log you out of the app.

Once this is complete, you can then go through the onboarding process again, instead integrating via your charger, which is detailed below. Do not worry, you will still be on the Intelligent Octopus Go tariff.

⦿ From the home screen of the app, tap 'Get started' under 'Intelligent Octopus for EVs'.

⦿ Select 'Charger'.

⦿ Select your EV make and model.

⦿ Read and accept the tariff terms and conditions.

⦿ Login to your EV portal.

⦿ Complete a short test charge.

Octopus now set the schedule with my Zappi charger and not the car. The only setting on the car is the % i want to achieve (80%). I still see the Not plugged in message but this has not caused a problem as the last 5 or 6 charges have gone ahead as planned.
I also noticed that the charging schedule were outside of the cheaper rate set by Octopus but I have checked my bills and Octopus have only charged for the lower rate even though charging started around 8.30 pm.
Hope this info is of some use.

@Mikeylorenzo

I should add that the issues you are experiencing are not isolated to the Hypervolt charger.

Looking around it applies to many brands including Ohme and Zappi etc. so swapping out the charger would not solve your problem unfortunately.

The common denominator is IOG and Skoda…

Sorry but hope the extra information provided above will help.

Hi Steve, that's very useful info thanks. I will give it a try and see if it works for me.

Thanks

Mike

No luck getting everything to work together so I have given up and just set the car to only charge during the octopus off peak hours.

I had this response today from Skoda:

Thank you for your feedback and for your continued patience.

Following our technical investigation, we’ve identified that the use of certain third-party applications can generate a high volume of requests to our backend systems. This can lead to incorrect or delayed status updates within the MyŠkoda App.

To ensure the stability and reliability of the app, we kindly ask customers to refrain from using third-party apps at this time—with the exception of Tronity, which has an officially supported integration with our systems.

We understand the unique requirements of the UK market, particularly around smart charging and energy tariffs, and we want to assure you that we are actively working on solutions to better support these needs while maintaining optimal app performance.

We truly appreciate your understanding and are committed to improving your experience.

36 minutes ago, Mikeylorenzo said:

No luck getting everything to work together so I have given up and just set the car to only charge during the octopus off peak hours.

Thanks for the update.

What is your setup now, is the schedule set in the car or charger?