I picked up my Fabia Monte Carlo in September and it developed a very annoying squeak on the nearside A pillar. I took it back to Vertu Skoda Darlington and they packed the trim. Within a week, the noise was back, so the car went back again. This time on drop off, I was informed there would be a £20 insurance charge for the courtesy car. I strongly disagreed with this, refused to pay for it, I wasn't charged the first time, and I do not believe I should be out of pocket for having been supplied a faulty vehicle. I am already having to disrupt my days due to garage visits. The car is having to go back a 3rd time as the noise is still there. If I had paid each time, I would be £60 out of pocket. I have contacted skoda customer care and they informed me that it is nothing to do with them as Vertu are a franchise dealing Skoda products. I think this is a disgraceful approach to customer care from both Vertu and Skoda. It's putting me off using Vertu ever again and possibly not buying Skoda again as they don't seem bothered either.

Be warned, look out for these stealth charges and don't be afraid to stand up to them. I will take this further if the situation persists. Be interested if anyone else has had similar experience.

This appears to be standard practice, I paid £10 for one day a while back at a Skoda dealer ,,a friend of mine paid £25 recently at a Nissan dealer. Check out the cover on your own insurance - I'm with LV and it was covered the last time on that, but you need to show proof of that to the garage supplying the courtesy car. Good luck !