Thought I'd better say hello, as I've been browsing the forums for a few months now gelaning information & tips whilst waiting for the delivery of my new Octavia Estate.

Therein starts another story:-

Well I should be driving a brand new Octavia estate L&K 2.0tdi with DSG, but apparently 24hrs before delivery and after the car had been pdi'd Ingram's (of Ayr) suddenly found out that they had apparently ordered the wrong car. As a result I was offered an Octavia Elegance Est with some very strange options fitted instead.

Unsurprisingly I refused the car, however this must have been a big surprise to Ingams as they were so convinced I'd accept the alternative car they had already registered it with my private No plate!

As the L&K is a factory order I now I have their Octavia demonstrator to use until MID NOVEMBER! it will probably be a very well used demonstrator by the time it goes back as I have already racked up over 4,000 miles in the last 5 weeks

Happy??? no not very. Fair do's they have provided me a car and whilst no doubt this mistake has cost them dear. (How many dealers order the completey wrong car with 3 factory fit options on it do you think???) I can't help thinking that someone in Ayrshire is driving round in my L&K whilst I was offered that persons cancelled order.

So if and when the L&K finally turns up I'll have been waitiing since May, so only 7 months wait to get my car,. I only hope it's worth the wait.

Why do us company car drivers always get the cr**py end of the stick?

So Ingrams, so far 1 out of 10, Would I have got the demonstrator if the lease company hadn't gone to war with them?? we'll never know. but would you recommend them if it was your own private purchase they co**ed up?? I think not.

What really winds me up is that they haven't even made contact with me to either explain the situation or apologise. I appreciate I am not their direct customer but they know where the car is going as they delivered the demo car to my home address.

So how much trouble would it be to say sorry?

Welcome mate,sorry to hear about your car.Hopefully just a blip.