does anyone happen to know how to contact skoda distribution centre,was supposed to collect my new vrs 2morrow from a certain dealers in darlington after ordering it 3wks ago got a call thurs to say in country at the docks to go to distribution centre and will travel for me to pick up on 27th,got call 2 day to say not on transporter 2 morrow and cant find out when it will arrive at dealership,but they will ring me on monday 31st hopefully with some info,i think it is all bull***t ,but wondered if i could ring distribution centre myself if i can get number,hope these lot r not like all skoda dealers .customer service has been cr** considering ive spent 19 grand.

Wasnt M.S.B Skoda by any chance was it

There are several reasons why it may not have been transported. I'm afraid I think you are at the mercy of the dealers. You could call customer services.

yes it is msb how did you guess,they first told me the car was at a dealers down south,then it is on a boat from france,they are getting eight cars 2 morrow but not mine,i have told them if no defo date by tues i will cancel order as the guy who bought my car wants it tues and i need a car so they have offered to lend me a car,i have a sneaking feeling my car will be there 2 morrow but they cant prep it untill after weekend but they tell that many lies dont know what to believe,oh they also blamed the weather for keeping the boat in port in france,all this is really putting me off skoda im afraid.thought if i could ring distribution centre i would find out when it is actually coming.just cheesed off now.

One reason is that dealers don't have the funds available to buy the car - sort of hit their credit limit. Another reason is it might simply be out of their hands.

The dealers DON'T control the distribution chain - it is generally out of their hands.

I am waiting for a black elegance ordered in February and due first or second week of April. Dealer still doesn't know exactly when but will about a week before I get it!

Seems to be a bit of a lottery. These boats bring in hundereds of cars at at time and looking at the port of Grimsby's website the compound is vast and full of all VAG cars. My first Octy took 3 weeks from landing to despatch and the second one (a few weeks ago was in Scotland within 5 days)

The dealer usually gets a fax to inform them that the car has "been consigned" which means someone has finally lashed it to a transporter and it should arrive probably the next day, depending on your location with regard to Grimsby.

Just exactly how well are cars treated on their jouneys from factory to dealer? I've often wondered!

Just exactly how well are cars treated on their jouneys from factory to dealer? I've often wondered!

I have stood several times on the deck of a ferry in Zeebrugge and watched them loading the vast car carriers with new Mercs and BMW's as well as Audi's etc. (Cannot remember seeing Skoda's) I suppose that these vehicles may have been destined for the States, and it looked like a great job,,, they certainy did not hang around cause time is money when these boats are tied up at the Quayside." Marine claims" are not uncommon as far as I have heard.

I've seen stats somewhere which suggest as many as 1 in 3 cars are damaged and repaired before they get their first owner :eek:

Personally I think thats a little high, but a lot are damaged thats for sure.

My brother bought a Focus RS when they had come out in 2002. The dealer gave us the runaround then started offering other cars, we refused and wanted the new one we bought. Anyway by pure chance a picture of a FRS had fallen off the transporter and landed on its roof:eek:, we later found out this was the very same car. Needless to say they go him another quick smart after he threated them with legal action:D.

The missus car has just turned up at the dealers (octy Vrs Tdi) 12 weeks to the day for the factory order , only problem is that I am going to be in Prague next week so I have to wait for ago. :(

This is where some dealers go wrong imho.

Whats wrong with a call - ever so sorry sir, your vehicle has been damaged in transit - borrow this courtesy car while we source you another one...

Just exactly how well are cars treated on their jouneys from factory to dealer? I've often wondered!

I wouldn't worry, the asylum seekers who are hiding in the boot will look after it during the journey.....

My car got damaged at the dealers. Once delivered I didnt accept it - repair was shocking! I still await my new one (vRS)

This is where some dealers go wrong imho.

Whats wrong with a call - ever so sorry sir, your vehicle has been damaged in transit - borrow this courtesy car while we source you another one...

The dealers don't know if the car has been damaged between the factory and the import centre. I did witness a brand new Octavia getting unloaded from a transporter where the the top deck hadn't been raised high enough. That needed a new roof panel, refused delivery of it and got it sent back.

they come into one of two or three ports up north ellsmere was one i remember having mentioned to me.

The dealer can also track your cars progress on their system, all they need to do is enter the order number which was given to them when they place your order with the factory.

Also when the dealer gets your car they need to do pre delivery inspection and give it a quick clean to remove grime from your vehicle from its long journey over here and a quick clean inside.

:)Telephoned skoda customer services today as dealer told me yesterday he still had no idea where car is,guy called gavin looked into the matter and low and behold the car is at grimsby and will be put on transporter and delivered to my dealer tuesday so i should take delivery thurs or friday next week:).gavin gave his word so happy days.

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glad to hear mate!!

Just had a phone call from dealer telling me car is ready for me to pick up tommorrow,asked if i can pick up today,salesman says its his day off today and he s phoning from home:thumbdwn:,told him im 7x7 day shift tommorrow but tells me he has to do handover,so i will have to see if i can nip out on my diner hour.Only yesterday i was told it would be delivered to dealers next tuesday,this by skoda customer service,something not quite right somewhere me thinks.:confused:

got car today,well chuffed absolutley brill.

08 vrs tdi,xenons,park ***,auto wipers,diming mirror,auto changer,cruise auto lights,race blue,

when i bought my brand new mazda, they took me up to the compound to have a look at it (the dealers compound) and i was suprised how clean it was, everything wrapped in plastic