Listers SKODA (Banbury)

Unit 6

Haslemere Way

Banbury

OX16 5TY

Tel: 01295 250141

Services: Repair only

Edited 25 June, 20169 yr by DGW
Details checked

When my EGR failed last week, this is where the car and I ended up.  I cannot fault the friendly and efficient service I received from the staff there, who had the car back on the road within 24 hours having done the strip-down in the afternoon in advance of the part arriving overnight leaving only the reassembly. And given it a full valet!

 

The service provided by them, the Skoda break-down service, the Skoda warranty team and the Skoda mobility team (who sourced a BMW Tourer so that I could transport the trainee guide dog I'm looking after) was exemplary. 

 

BTW, they seem to be trading as Listers now.

Just wanted to give credit to Listers Banbury for an excellent servicing experience over the past 4 years or so.  I had my Mk1 VRS petrol serviced here a couple of times, followed by my Mk2 VRS TDI which was serviced 7 times over 3.5 years and 80k miles.

 

I've never had any complaints about the work carried out, needless work or pricing.  They even proactively dealt with a couple of common Mk2 issues that occurred a few months after the end of the warranty (A/C Compressor failure, and a swirl flap motor issue which came back after being initially dealt with under warranty).  The compressor episode just involved paying for labour - I didn't even get a chance to draft my complaint letter to Skoda about the A/C compressor being not fit for purpose under the Sale of Goods Act!

 

There are other nice touches too - a courtesy call the day before a service to remind me, and again afterwards to check all was fine.  The car is collected/dropped off from my home, and has a free wash/vacuum as part of the deal.  And the guys are really friendly - I usually deal with Julian.

 

I've now moved onto a Golf R estate which will be serviced @ Listers too.

 

I have no connection with these guys, but have been impressed enough to drop an email to head office - not something I do very often!  Apologies if this sounds like a commercial, but like I said, credit where it's due.

Edited 12 October, 20169 yr by RussellJ