Stratton

Following on from my previous post of April 7th Skoda customer relations have corresponded a number of times. Their latest suggestion was to open "Skoda Connect" on the Menu screen of the Amundsen unit. This has not been possible for me as, can be seen in the photos, I don't have that option. May be this is the cause of my problem. Do others have this option offered when they click on the Menu button? I've now also found that when I try to share a Google Map route to the Skoda App it opens up as a completely random address - the last one was somewhere in London. Does anyone successfully use this as a way of loading a route to the car?

Are any MIB3 Amundsen currently able to download a route from their phone via the app? I spoke to soon, my successful download a week ago was my only route that I've been able to get to my Amundsen unit. Daily tests have looked like they've been successful according to the messages on the App but don't get downloaded to the unit in the car. Has anyone tried finding a route via Google Maps on the phone and sharing to the App? I found that it worked OK as far as showing on the App but not downloading to the car, now when I try it shows as a very random route starting from, maybe London or other places. I have today received the following email from Skoda Customer Relations:- Thank you for your email dated 29 March. I am sorry to hear that you was having issue with your MyŠKODA APP. I can advise that the app was down for maintenance and should be working again now. However, in relation to the MIB 3 system in your vehicle. I can advise that our factory are taking the feedback on board from all the customer’s and advised that they ate working on ways to improve the service. But there is no time-scale provided when this will happen. I look forward to hearing from you. The comment at the end, no time scale provided, is very worrying. I've assured him in my reply that I will be in contact on a regular basis to see how things are progressing. It'll be an interesting conversation when, in a years time, they want me to pay to use this!!

Yes, very happy now. With Keith Owens assistance I was able to use the app now that it recognised my car. I loaded a "test" route and downloaded it from the phone last night. It showed up on the infotainment unit this morning. It offers 3 options - Cancel, Save or Show. Little bit annoying to have to give it a name again to save it as that's an option on the phone which I'd already done. But I suppose Skoda can't get it all right straight away. Perhaps the software writer is trying to keep himself (herself) in work by leaving a few improvements to add later on! One, thing to bare in mind though is that it takes a few minutes for the download to appear on the screen, I had already driven a mile or so before it showed.

Thanks again. That was an easy fix, MySkoda App is now functioning. Now I will try sending a route to the car which hopefully will now be working. It'll be interesting to see how long I have to wait for Skoda Customer Service to get to me, I had an email yesterday morning saying that they were arranging for someone to assist!

Thanks for responding to my problem. Do you mean that I should uninstall the app and then re-install it?

Fingers crossed this is a sign that they may have corrected the problem. I'm still waiting to hear from them regarding my complaint a few weeks ago. I now have another complaint for them to sort out as the app on my phone has lost my car and won't allow me to re-register it. Hopefully they won't be to long and I can have another attempt at loading a route.

I to have been trying to set a route using the MySkoda app. My car is a week old and I've been quite busy "playing" with the various options of the Infotainment. I assume that MySkoda has been loaded correctly on my phone as it seems to be talking to the car, displaying the state of the car security and what journey I may have done. Like tuttiweb, I have made up a route on the phone which then offered the button to load to the car. When I check the car it tells me there are no routes downloaded. Has this something to do with the fact that the app states I should be online to upload to the car? I recall seeing the Wifi option in "settings" but shied away from it as there was a message which said the eSim would be disconnected. My car is an SE with the optional Amundsen unit installed. I am beginning to feel that this is another thing that Skoda have played around with and messed up just like the entering of Postcodes which is not as good as my previous cars Amundsen unit.

I pick up on what you say and ask the question. "WHY NOT"? How can Skoda have obviously redeveloped the Amundsen unit in the last couple of years and be fitting a unit which is not as good as it's predecessor in some ways? There are some features where they have improved it but it is little to ask for it to be an improvement on a 10 year old Garmin. I live in hopes that someone at a senior level within Skoda monitors this Forum and can therefore see the areas where we, the customers, would like to see improvements.

"It's a Feature"!! Skoda's words or yours? As I said previously, my old Amundsen at least confirmed you were in the right direction by offering up the town. To just tell you that you are off road is a retrograde step. I have a old Garmin which when you put in a post code then asks for the house number and will take you right to the door step. Surely it's not much to ask for Skoda to provide us with something similar 10 years on. Perhaps they would do well to employ someone from one of the "proper" Satnav manufacturers.

I am trying to adjust to and master the Amundsen Navigation in my 2021 Kodiaq SE. Entering an address is simple enough but there are times when only a postcode is available. I have been able to enter postcodes for the unit to find but all it tells me is that the location is "Off road" and the co-ordinates. I had an Amundsen in my 2019 Fabia Estate and when entering a postcode it was reassuring to see the town and post code shown, you at least knew you were headed in the right direction. If I check back to the map the marker only seems to be in the general area of the location. One would hope that in a couple of years, if there were to be changes they would be improvements. Do other peoples units work in the same way or am I not inputting things correctly?

J1980 Your situation is very much the same as my experience. I ordered an SE 1.5 TSG in early October, the dealership kept me regularly up to date but it wasn't until December that I got a build date from them. Like you it was the "chat" that confirmed the order to me and that it was with the factory and when expected build date might be. The dealership received my car mid February and I took delivery today. Very pleased with it but there are a few "tech" problems that I have to sort - probably me though rather than the car! Hope yours won't be 26 weeks

I have a reversing camera on my Fabia Estate and use it a great deal along with the mirrors. It has a wide field of view and has screen marks showing a box where the car will fit into. It is very reassuring to use when reversing up to a wall or post and I frequently park with only 1 or 2 inches to spare! It is a factory fitted one so I'm not sure how accurate an after market kit would be.

If you are in the market for a used model I currently have a June 19 registered 1.0 SEL Estate in Denim Blue only 7800 miles. The car would be available mid January when my new Kodiaq hopefully arrives. My car has an Amundsen Nav unit, ACC, reversing camera and other extras