JamesK

Have you tried doing a factory reset of the infotainment, and then logging in again as primary user? This might help, but I've not heard of anything like this before. If that fails to resolve the issue I think you'll need to goto a dealer, especially if you can easily reproduce the fault. If not easy to reproduce I'd recommend taking a video of it happening. My dealer were receptive to video proof of an issue.

I'm on 5WA035284A and the dealer recently upgraded my OCU to 0311. No issues to report.

Mine was recently taken to 0311 by the dealer, and infotainment to 1989. Similar to @scotthugh3s I've never had any 'big' updates via OTA. App and Map updates have always been pushed OTA without an issue. However, all seems completely fine with OCU at 0311 and infotainment at 1989. The only real difference I've noticed between 1985 and 1989 is that it's displaying far more radio station logos.

Hopefully the furniture polish keeps the dampers quiet. If it doesn't you may need to upgrade to the lithium grease. Recalls such as this don't ever make it to that government website. It's internal to Skoda and the dealers. So you would need to goto the dealer and report the issue, and they should know about the recall for the specific issue. That's the theory anyway.

Have you tried unpairing and repairing the phone? Depending on the phone it could be worth trying Android Auto/Apple CarPlay instead?

I completely understand how frustrating it is when the infotainment behaves likes this. These issues are well known and understood, so the Skoda dealers do know how to fix this. It's frustrating that it keeps coming up on the forum that dealers want £100+/hour to "investigate" something they already know about. It might be worth raising this with the Skoda Executive Office. I recently had good success with them in getting a load of software updates issues paid for. My argument was that the issues were well known, and had been for several years. And they agreed to help. It did take a while to get to that point, but may be worth persisting.

@Justo Below is a picture of my windscreen. The circular section underneath the camera looks very different to your image. So if the rain sensor sits inside that circle, looking at your image I can see why the intermittent wipe function is not working. It looks like they've done a messy job in that area. Have they applied a sealant there when none is required? I would contact them.

What's your infotainment version? Also it would help to know whether you're connecting the phone via Bluetooth, or Apple CarPlay / Android Auto.

@Bobsko1 I had exactly the same issue last year, and it was the dampers that were the problem. Here's a couple of forum posts on the topic: Link to Forum Another Link to Forum The resolution for me was to use a good quality lithium grease. The first product I tried only last a week before the rattling came back. The product I've linked to below worked much better, and I've not had an issue in the 10 months since I applied the grease to the dampers: Link to Amazon Hope this helps...

@Warrior193 Thanks for the suggestion, it worked perfectly. I ended using some picture hanging wire. There was an element of luck with it as the wire had a small sharp bend on the end where it had been previously cut. As I lowered it down the gap it ended up getting caught, and wedged behind the lego. This allowed me to drag the lego up and out of the door.

That's a good suggestion. I'll have to see what I have at home. I have no idea why my 7 year old decided to do this... or tell me he'd done it while I was driving down the motorway! 😩

Hello All, So my youngest son decided to push a small flat piece of Lego between the window and door. I can just about see it, but have no idea how to get it out. I’ve not operated the window as I think will drag the Lego inside the door. Any ideas or hacks on how I can remove it without taking the trim off the door? Many thanks!

@MonkeyBoy2283 OTA does work for some updates without anyone logged in. I had a loan Octavia a few years ago that was brand new. There was only a guest user present. Within hours of me driving it, it was prompting to install various app updates. Things like map updates I would say a primary user would be required as it would need to check that you were subscribed to the service first. I would also be inclined to try another dealer. It's not good that they are making up false statements in an attempt to get out of doing the updates that should've been done before you were given the keys. If you post the area you live, then some people on here may be able to recommend a good dealer. I had this issue with being unable to login as primary user in 2023. The symptoms were the same as what you are experiencing. It was a known issue and the dealer resolved it fairly quickly with an update. OTA updates with the early cars are a bit of a mystery. Some forum members received them, but many didn't. My car has never received a "big" update such as infotainment or OCU. It receives app updates and map updates. I was told once the infotainment was taken to 1941 it would receive and apply the bigger updates. But it never has. The OCU has now been updated to 0311, so maybe it will going forward but I'm not hopeful. But certainly if your car is only very early software across all modules, it will need them updated before it stands a chance of receiving anything bigger going forward.

@MonkeyBoy2283 The Skoda dealer is talking complete and utter nonsense on this point. Skoda haven't turned the feature off. Many of us had this issue and it required a software update from the dealer to resolve. I think it was the OCU that was the culprit but I can't be 100% sure as it was a few years ago I had this issue. Ask them what version the OCU is on your car. The current version is 0311, and that has started to be pushed to some cars over the air in recent months. The previous version, 0144 was also stable. If your car is at an earlier version, then they have not updated all the modules that they are supposed to as part of the Skoda Approved Used agreement. In fact the 0311 release notes stated that it was a required update to ensure continued online functionality going forward.

@MonkeyBoy2283 Forgot to add, if you purchased the vehicle from a Skoda dealer they should've updated all the software prior to sale. The infotainment being on 1896 proves that wasn't done. So I would say you would have a case for going back to the dealer with this, as it's a known issue - and one that you would not be experiencing if they'd updated all modules are they're supposed to. In which case software updates should be free of charge. Possibly also worth contacting the Skoda Executive Office for help, as they may offer a contribution if there is anything to pay for the software updates.