I know we have a lot of people on here who work in all different kind of industries and I've got an issue with log-in IDs on an Avaya telephony system and wondered if anyone here has any experience and could help?

Basically I'm trying to assign spare logids to reps who need new log ins through CMS. They appear in the dictionary of logins but when I try and change the skills assigned to the logins it says "Cannot perform the requested operation. Agent logid not assigned."

Any ideas?

Does the login correspond to an actual user?

Used Avaya in my last workplace, and it was always playing up!

They're log ins that have been labelled as Spare and then the log in number. I can rename them fine but when I try and assign skills to them I get the error message.

When I get stuff like this it's usually best to compare the programming to an existing working example, have a look at an ID that works and see what's missing from your spares.

Don't do Avaya so that's the best I can up with!

I've done what Dave suggested in the past

What Avaya kit is it you're running?

Steve

Don't know what callcentre version it is. I run CMS V12 for real time monitoring but don't have anything to do with the hardware side of the actual ACD. I'm wondering if the logons that say they're not assigned is because they've been setup as external numbers that can be dialled from outside the call centre.