well got my fone call as promsied of skoda which is a gud start been in touch with the dealer 2 make sure my car was serviced as said they seem very concerned that this problem has happened at such low mileage they will ring me as soon as they get all the info or if i need 2 no anything ring them we shall see what the out come is soon sounds promising i will let you no as soon as i hear anything

At the last service 40,000 miles it came up on the computer that a DSG oil & filter change was due on my Octy 2.0 TDi DSG Estate. Quickly done for £105. I have always had the car serviced at a main Skoda Dealer on the basis that if anything goes wrong then if the car has been serviced by a Skoda main dealer to schedule since new then they are much more inclined to look kindly on any claim.

another fone call 2day off skoda all the paperwork from the dealership is in order & they have recived the relevant documention 4 the oil & filter change at 40k now just have 2wait for the powers 2 be decide what action they going 2 take but i gotta say it all sounds very positive from them then i shall give the full story i will keep this post updated as soon as i have any news

well fingers crossed for you that it gets sorted

well sorry about the delay had a few calls off skoda & they have made me an offer of 35% of the bill.i really think all though this is a start in the right direction it dont in my eyes seem enough i have explained this to skoda that been part of the VAG & a world leader in the manufacture of cars in this class there customer base needs to be listened 2 about there product & i am awaiting another call later this week but i defence of skoda they seem 2 be pull out all the stops. hopefully there shud b a satisfying out come to this any i shall having many enjoyable years of motoring with this great car manufacture of cars i shall keep this updated as soon as theres any development

Somehow I miss Warwick Tims answer on whether the problem is fixed or not....

If I'm interpreting 'countycruiser's post correctly then his car has done 44k miles and is just over 3 years old. It has also been serviced correctly (otherwise 'goodwill' would not have been offered). Under these circumstances I would be going after the supplying dealer with a Small Claims Court summons under the Sale of Goods Act, citing the product as being 'insufficiently durable'.

It seems to be another case of Skoda offering paltry 'goodwill' as a sop to buy off a customer.

Given the recent track record of VAG (ESP units, Passat steering columns, DSG mechatronic units etc.) its about time that customers started fighting back and taking legal action. The costs associated with SCC are minimal (even if you lose) so I would encourage anyone having problems to go that route and not be palmed off with a so-called 'goodwill contribution'.

Given the recent track record of VAG (ESP units, Passat steering columns, DSG mechatronic units etc.) its about time that customers started fighting back and taking legal action. The costs associated with SCC are minimal (even if you lose) so I would encourage anyone having problems to go that route and not be palmed off with a so-called 'goodwill contribution'.

Have to agree its worth have a try, we in this country are far to happy to just accept what they say. In the US this would not be acceptable........................so why the hell should it be here.

I have a mate that works in a VW garage and he did the usual *sucking through the teeth* when I said I had got the Octavia with the DSG. He gets alot of golf in with DSG problems and we are talking every week (so he says).

i am going after alot more than 35% if i dont get a satisfactory settlement then i shall have 2 take on skoda properly i,m afraid .as for the dealer 2 cut a long story short the basic answer of them was you dont have a leg 2 stand on because ya car is out of warrany its over 3 yrs old even though its only done 44k just give us ya money £££££ well i afraid i have lost faith in them as when i bought the car they cudnt fone me enuff the same as when i spent £1200 on a set of alloys an boot spoiler they cudnt wait 2 see £1200 yet when sumthing go.s wrong not the slighest bit of Interest very very disappointed in them 2 say the least will update after a fone call off skoda 2day

I assume this is the dealer that you purchased the car from?

I would suggest a Letter Before Action (LBA) citing the Sale of Goods Act and giving then 10 working days before you issue a SCC Summons (sent Royal Mail Special Delivery to the Dealer Principal). That should galvanise their thinking. If they don't respond favourably then complete the Summons.

I have some motor trade experience with SCC, so if you want any further advice then please PM me. The most you are risking is the cost of the Summons (around £70 now IIRC).

i will pm ya if ya dont mind

Edited 22 April, 201016 yr by c0untycruiser

well been on the fone 2 skoda there final offer is 40% of the cost all i can say is woopie ****ing do i.ll let you make of that what you will !!!!

needless 2 say they have lost another of there so called vauled customers i wont b buying another I have come 2 the conclusion D S G stands 4 designated scapegoat

Edited 22 April, 201016 yr by c0untycruiser

Don't give up. Follow some of the good advice in preceding posts. There's nothing inherently wrong with the DSG - it looks to be taking over the world as standard - but yours clearly is duff.

One of the problems with boards such as this is that they inevitably attract people with problems such as yours. Not to say you shouldn't be heard (and you should!) but don't extend one bad experience across the board. If you were to buy another car with DSG tomorrow I'd be 99.99% certain that you'd be happy.

Ours is 4 years old and the DSG has its hissy fits, especially on cold mornings, but it's generally a faithful servant which does what one wants. We took it down to Italy last summer for a family wedding, and my brother-in-law, who had a Volvo V70, was mightily impressed - insisted on driving it whenever possible - and as fast as possible.

So - hang in there!

Yours, John

john u do have have vaild point & the input has been fantastic on here i posted what i have is because i want people 2 be made aware of the problems & cost involved i think VAG need 2 sit up an listen 2 what the customer tells them as 4 my car in general it is a fantastic machine 2 drive an i choose it of my range rover sport thats how good i think it is but there is a big problem with these tranmissions you only have 2 go on Audi forums ect 2 find countless cases of where people are having the same problems over & over again & not everybody understands what these units entail because its not an automatic box i think they where put on the market far 2 early i no technology is moving at an amazing rate but if sumat go,s wrong i.e mechanical in my case you cant get spares or get the box recondtioned at this moment in time & if a diagnostic problem i.e metrotronic unit ect ect & you have,nt got warranty its going 2 hit ya pocket hard & i think joe public shud be made aware of this

So you've decided to dump a car that's rated 3rd best in the country (DriverPower 2010) for one that's 6th & for reliability 56th, build quality 21st, running costs 95th & dealer satisfaction 13th...

The only time it really comes into its own is when it's off road & practicality. Still enjoy filling it up every couple of days.

the reason i hav a 4x4 is quite simple i live in the middle of the lake district & in winter a normal road car isnt always an option

I am ex-motor trade and it is certainly true that many in the trade approach DSG-equipped cars with a degree of suspicion. There is a history of Audi's having early failures (under 60k miles) with failure of the mechatronic unit being the culprit. Repairs out of warranty usually cost well into four figures. Although the transmissions have been modified and improved, as they age and wear the prospect of a fault increases.

At the moment there is almost nobody outside of the dealer network who can repair or recondition these transmissions. A friend of mine who has over thirty years experience in automatic transmission rebuilding has to send customers to the main dealer. Dealers usually fit factory reconditioned transmissions. Parts and service information are basically not available.

There is nothing wrong with purchasing a DSG, but you have to remember that this is an extremely complex transmission (both mechanically and electronically) and once out of warranty there is always the risk of a fault and very expensive repairs.

I'm of the belief that you can buy the occasional "lemon" car & it seems you've done just that.

When you consider the large number of vehicles that are being driven around day-in-day out with this transmission fitted and they have/had absolutely no problems whatsoever, then you've been just plain unlucky.

Like anything you'll get the occasional one which will pack up with a minimal mileage on it, everything that's made can & does have the potential to break prematurely.

Ok, my car's new & got just under 2k miles on the clock & I wouldn't say that DSG is perfect, especially in winter conditions, but I still like a lot more than a manual.

I think you should give it another chance.

well its getting a new trasmission fitted will i keep it thats another story as i stated i love the car 2 bits & as i am due a change soon what do i replace it with thats the big ? i just felt let down by skoda but maybe a new transmission in it mite restore my faith will just have 2 wait an see

I think you should.

How do I know that something, either soft/firmware related or mechanical won't go wrong with the DSG transmission on my car within 10k miles. The simple answer is I don't. Just as anyone else who's bought a DSG boxed car won't know if its got a flaw in it.

You could have that new transmission fitted to your car & it could go wrong within a 100 miles, yet again it could go on & on for >30k miles without incident.

You could have had a manually gearboxed car & something similar go wrong with that & I suspect you'd have exactly the same thoughts about that as well. It's a gamble.

Edited 23 April, 201016 yr by Evening Star

i dont do cars with gearsticks call me lazy or what you will but i just cant get me head round why people wudnt want 2 drive around all day changing gear when ya car will do it 4 ya

Edited 23 April, 201016 yr by c0untycruiser

CC,

Can I ask a simple question - why didn't you extend the Skoda warranty at 3 years by another couple of years?

I know it's shutting the gate after the horse has bolted now, but I'm just surprised that with such a complex gearbox and with cars being so complicated in general now, that you didn't think it necessary/worthwhile to purchase the EW?

I have the EW on my current BMW and will certainly purchase it on my VRS (with DSG) once the 3 years are up.

H

Edit: I also agree with others, I think you've just got a lemon (with respect to the DSG) - you should read the horror stories re: BMW diesel swirl-flaps, you'd think they were all going to kill the engine, yet mine is over 5 years old, 72k on the clock, and runs like a dream, never had an issue with the engine.

Edited 23 April, 201016 yr by Herschel

its a basic law of engineering that as complexity increases, realibility decreases.

Say you have some parts with a reliability (within a give time/usage) of 90%. If you have 10 of those parts in series in a system then the reliability of the system falls to: 0.9^10 or 35%.

The DSG is VERY complex, so it would be unrealistic to expect the same level of reliability as with a manual transmission or a simple automatic transmission. What you should expect though, is a transmission which is 'fit for purpose' and reasonably durable.

as you stated wise after the event springs 2 mind at 44k you wudnt of really expected it but i will just have 2 take it on the chin call it an expense lesson but if this saves 1 person the hassle its well worth the read think i maybe the way 4ward is 2 keep a car 3 yrs then get rid that way ya under warranty all the time :yes:

as you stated wise after the event springs 2 mind at 44k you wudnt of really expected it but i will just have 2 take it on the chin call it an expense lesson but if this saves 1 person the hassle its well worth the read think i maybe the way 4ward is 2 keep a car 3 yrs then get rid that way ya under warranty all the time :yes:

no, I totally agree, 44k is nothing for a car like this and it just shouldn't happen.

I'd suggest the way forward, if the car is running good/with minimal fuss at 3 years, is to simply extend the warranty for as many years as you can - little point changing unless you have to (like me - I need more practicality due to a 1 yr old nipper), as you will lose far more than the warranty in depreciation on the new one.

but that's just my view of course.

sorry you've had such a bad experience with yours. :(