I placed an order for my Octavia 1.8 Tsi Elegance back in June 2009 when Skoda UK were running the offer of 3 years free servicing. I seem to recall that the offer run out at the end of July but I ensured with the dealer that I would benefit from the offer as my order was placed in June, the original invoice was written up to reflect this.

I asked the dealer if there were any restrictions on the offer such as going to another dealer to have the free service as I didn't want to be tied to any particular dealer, I was told there would be none as the vehicle would show as be entitled to this 3 year servicing deal.

Guess what....... I phoned my local dealer explained my situation and asked him to check the system for this mention of free servicing, of course there was no mention of it.

Is this just a figment of my imagination, can someone confirm with me that Skoda did run this offer in the summer of last year. I would like to hear of anyone who took up the deal and especially if you've had any problems getting your car serviced.

Many thanks

Nick

I do recall something about a free servicing scheme, I didnt look into since my car is a company car.

I think it was take the free service for 3 years or take the VAT free offer, either option but not both.

I got 3 years free servicing on mine, ordered at end of May 2009, and delivered in July 09. I recieved a notification from SUK seperately, this took about three months to come through, apparently they at not loaded on SUK's system straight away. The only restrictions are that it pays for 3 fixed services only and does not apply to variable services, That just means my car will see a service bay three times in eighteen months, I'm not complaining as someone else is paying.No issues with going to any dealer for servicing, good job as the supplying dealer was 100+ miles away, my local dealer just looked it up on their system (leaselink). The deal at the time was three years or 30k services free and interest free.

Edited 17 September, 201015 yr by Mr Rubble

I got 3 years free servicing on mine, ordered at end of May 2009, and delivered in July 09. I recieved a notification from SUK seperately, this took about three months to come through, apparently they at not loaded on SUK's system straight away. The only restrictions are that it pays for 3 fixed services only and does not apply to variable services, That just means my car will see a service bay three times in eighteen months, I'm not complaining as someone else is paying.No issues with going to any dealer for servicing, good job as the supplying dealer was 100+ miles away, my local dealer just looked it up on their system (leaselink). The deal at the time was three years or 30k services free and interest free.

That sounds just about right, unfortunately it appears that my paperwork has got lost in the system . I'll keep my fingers crossed as past experience has taught me that it's never that simple.

Thanks for your replies.

Mine was ordered June and delivered a year ago today (happy birthday car...) and the order form says free servicing - fixed on it.

It's booked in for Monday morning so we'll see what happens.

Mine was ordered June and delivered a year ago today (happy birthday car...) and the order form says free servicing - fixed on it.

It's booked in for Monday morning so we'll see what happens.

I've been to Skoda UK and my dealer and hopefully matter should now be resolved, just wondering how many others may be affected as I'm sure I wont be the only one!

Edited 17 September, 201015 yr by nick348

I don't think I'll have an issue as when I popped in to book it in, they pointed out it should be on variable servicing, until I pointed out it came with 3-years free servicing, then realisation dawned.

I had this issue! I got mine delivered just under a year ago, but I had bought end of july with the free servicing. However, go my 1st service done last month with a different dealer! low and behold it was not registered, I had not received anything in the post either, not that I was expecting too. After several phone calls/emails to the selling dealer, they agreed I should have had it (I had email proof) and got it registered so I thought in time for the service, but still on the day I took the car in, 'I' still had to call VW finance to confirm with the servicing dealer that the costs were covered. Somehow it takes a few weeks to go on the database!!! some database!

Same here.

I had to take the letter from MK in to the local dealer so it could be put on the stystem. They wouldn't start work until they knew they would be paid.

Once in the system the next 2 services should be easy - and still free!