Hi. I'm new, so please forgive if this is posted to the wrong place. I''ve noticed quite a few ccomments on David Ian in Morecambe, mostly postive regarding their sales service. I bought a new Octavia Elegance from them last Decembeer, and picked it up in March. The guy I dealt with was David Hainsworth - one of the David Ian duo - and he couldn't have beeen more helpful. Problems started when we reported a rumble at slow speeds which was very disconcerting. They agreed to fix the problem, but at first came back to say they could find no problem. I then went out with one of their engineers and he heard the rumble and agreed it was a fault. It is now October, and they STILL have not fixed it. I admit we have had to take the car back from time to time - but we need the car for trips to London for hospital treatment, but have now taken it in to them 5 times. They just don't seem very interested.

On the sales side, I have no complaints. But woe betide anyone whose car has a fault on delivery. If you do, copy all your correspondence to the main Skoda Customer Service dept.

Edited 8 October, 201015 yr by EBAC

Welcome to Briskoda, sorry to hear about the problems you are experiancing with the dealer.

Davy

Welcome to the forum

Again sorry to hear about the problems you are having we really do try our best here at Awesome to provide the best service as possible!

AwesomeMike

Hi and welcome aboard.

Rumble at low speed? I am not technical but I had a lot of "rumbling" and after much stopping and searching it turned out to be my numberplate which hadnt been fixed correctly. Last place I looked!!! I suspect yours isnt the same but in my case it took 6 months to find.

In the words of Compare the meerkat...eek Simples!!!

Welcome

Julie

Rumble at low speed? I am not technical but I had a lot of "rumbling" and after much stopping and searching it turned out to be my numberplate which hadnt been fixed correctly. Last place I looked!!! I suspect yours isnt the same but in my case it took 6 months to find.

In the words of Compare the meerkat...eek Simples!!!

Welcome

Julie

Thanks Julie - I'll check this with them. Edward

Edited 8 October, 201015 yr by EBAC