Car insurance renewal

[mrhankey]

hi,

need some urgent advice.

my car insurance is up for renewal and i have got a quote online via moneysupermarket which came in at £386 for me 25 year old male with 5 years no claims and wife 27 as named driver.

issue is my previous insurer i logged 2 claims with when my car was vandalised by the same thug. however after speaking with the insurer and the fact i could not get insured for a 1.0 courtesy car at the time i withdrew the claims and so they never went ahead at all.

when i try to renew online i get an error from the insurers that my no claims that i have put down is wrong from the national database.

my old insurer has sent me emails showing that the claims were withdrawn and my ncd was not affected. however i am still getting the issue of no being able to get insurance with no claims down. and as soon as i log the 2 claims down my insurance goes up 300 pound.

anyone know what i can do about this? my old insurer says they have updated system and that no claims was no affected.

thanks

[Traff2003]

phone the insurance company direct, if you have documentary evidence from current insurers they may ask for a faxed copy to prove what you are saying

[mrhankey]

got it sorted now.

my previous insurer was adamant that they had taken the claims off system however they had not so after waiting and eventually speaking with a manager they realised they had not taken it off.

they were not for admitting they were wrong. unreal. all sorted now though.

[adamc260]

Worked in insurance for 5 years and never heard of a national database for NCD... Also never heard of insurers removing claims from CUE even if you didn't claim! Dodgy insurer from sounds of