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Feel a bit cheated by salesman, how should i sort this out?

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So you are effectively purchasing a 6k car with only a very short test drive and without a full examination of vehicle or indeed service history by your own admittance. I feel you should have asked some questions on here before entering into any contract !!! Good Luck !

SG Smiths are kicking you right in the nadgers. Ok, they are not really. We used to do a fair amount of work for them. It doesn't matter what you buy or where you buy it from, salesmen are natural liars.

I take exception to that salesman are natural liars. they aren't at all. I was a retail sales manager and none of my staff lied, that was 14 members of staff, as i believed in honesty, integrity and personality. yes there are liars out there, but, they are the sales people with no morals and are usually crap at there jobs.

Its all about how you present the information to the customer.

I do want it, but i guess i'm a bit nervous that maybe the car might not be as reliable as my octy. I find it hard to trust sales people mainly because they only tell you all the things you want to hear. The other thing and this is really my fault, i didn't check the electrics other than the radio. In some ways it all felt a bit rushed. The test drive was very short mainly because we spend most of the drive stuck in traffic and filling up the tank as it only had 4 miles range left. The test drive was no more than 10-15mins, it does look very tidy and the engine bay looks very imaculate. I also asked if there was any record of the cambelt being replaced, but there is nothing in the Service shedule that this has been done yet. The salesman also did not know, the service book does show the car to have been serviced every 10k miles not all at Skoda dealers, one service had been done by Aston Martin?! bet that was pricey! Like i said, yes i'm happy to have the car and all checks by DVLA is all in order, but i just hope i made the right choice for the right reasons replacing it for my mint Octy.

If you are that concerned, why not go back to the dealer and say, wasn't happy with my test drive, can i have another one please, they wont say no. Also if you are that worried speak to Trading standards, and citizens advice too. both helpful, and free, just do me a favour, if you go back to cancel it, for gods sake dont start quoting the sales of goods act, as can 100% guarantee that "cheating/liar salesman" will know it back to front and u will end up looking an arse!!! Watchdog dont give you all the information u need when it comes to that act.

Is it a Skoda Approved Used car? If so, it has to have a full service history. If you assumed it had a full service history and it doesn't then you're fully entitled to pull out of the deal, especially if a major cost item was missed off the list of items serviced eg. The cambelt. That said, Skoda only have themselves to blame because they have changed the advice on cambelt changes at least twice during my ownership of my vRS.

I take exception to that salesman are natural liars. they aren't at all. I was a retail sales manager and none of my staff lied, that was 14 members of staff, as i believed in honesty, integrity and personality. yes there are liars out there, but, they are the sales people with no morals and are usually crap at there jobs.

Its all about how you present the information to the customer.

You must be the exception. I have been in the motor trade all of my life and have never met a sincere sales person that didn't lie in one way or another. Everything in life has faults in one way or another, there is no such thing as perfection, but, sales people within the motor trade more or less tell people what ever they want to hear to sell a car. Sorry if I offended you, obviously this is a car forum and thought that you would realise I was referring to car sales rather than any other type of retail. Having said that, I have been lied to by Argos, Apple and Sky over the last year so on that subject I will stick to first impressions of sales people that they do indeed lie to sell what ever they are selling.

You must be the exception. I have been in the motor trade all of my life and have never met a sincere sales person that didn't lie in one way or another. Everything in life has faults in one way or another, there is no such thing as perfection, but, sales people within the motor trade more or less tell people what ever they want to hear to sell a car. Sorry if I offended you, obviously this is a car forum and thought that you would realise I was referring to car sales rather than any other type of retail. Having said that, I have been lied to by Argos, Apple and Sky over the last year so on that subject I will stick to first impressions of sales people that they do indeed lie to sell what ever they are selling.

That tends to be because they arent measured on it with customer feedback texts in the car sales industry. But you are right the car industry is very shady at best. ha ha ha, hence why i left it as wasnt prepared to stitch the general public up with hi finance that they couldnt afford. (Ford Main Dealer).

I had 150,000 footfall and 150,000 + text messages a year on me an my staff as any customer that bought a product got a text back and if below 85 you were toast, which meant u could only afford to get one question wrong/bad view and there was only 5 questions. Hence why honesty, integrity and personality.

Brain fry on a sunday, hence sharp response, sorry bud.

I love this idea, you should speak to trading standards and explain you don't want to buy the car you agreed to buy at less than the price you agreed to pay because you didn't do a long enough test drive or test each button works, along with not bothering to read the service book properly which tells you whats needed to be done and when. Also tell them the dealer did you a favor by knocking off the £200 rather than just the value of the tax. I'll skip the lecture on taking out finance to 'save' money as it's usually not going to happen for a hell of a lot of miles. Either way the only person who seems to be acting against your best interests is you.

If you want the car, buy the car. If you don't want the car then you'll need to speak to the dealer and the finance company on Monday and explain why, it'll take a week or two to sort out *if* the dealer agrees to unwind the agreement. I've had to do this with an Audi after less than two days ownership when the auto box died requiring a few grands worth of work. I wont bore you with the details but it wasn't straight forward or easy. You may also find you have an issue with obtaining finance with another finance company until this agreement is updated as cleared on your credit file, at the very least expect a referral, even for the same finance company as a very recent loan taken out for x thousand pounds only for you to request another loan for a similar amount a few days later causes questions to be asked and requires manual approval.

Either way it looks like they've been reasonably fair with you so far and you've been pretty foolish by your own admission.

Sorry My sarcasm should have been greater. :think: :think: :think: .

That tends to be because they arent measured on it with customer feedback texts in the car sales industry. But you are right the car industry is very shady at best. ha ha ha, hence why i left it as wasnt prepared to stitch the general public up with hi finance that they couldnt afford. (Ford Main Dealer).

I had 150,000 footfall and 150,000 + text messages a year on me an my staff as any customer that bought a product got a text back and if below 85 you were toast, which meant u could only afford to get one question wrong/bad view and there was only 5 questions. Hence why honesty, integrity and personality.

Brain fry on a sunday, hence sharp response, sorry bud.

Im glad that there are people like your good self out there that still care. It almost feels as though everything now is a case of "you've paid your money now off you go" and thats about as far as the customer care goes. You are right, unless you allow your staff/team know how well they are performing they will not know if they either need to up their game or at minimum work on the small weaknesses that we all have day to day. Also, if they are performing well, telling them helps as a pat on the back. It is so true, the happier people are, the more that you will get out of them.

Im glad that there are people like your good self out there that still care. It almost feels as though everything now is a case of "you've paid your money now off you go" and thats about as far as the customer care goes. You are right, unless you allow your staff/team know how well they are performing they will not know if they either need to up their game or at minimum work on the small weaknesses that we all have day to day. Also, if they are performing well, telling them helps as a pat on the back. It is so true, the happier people are, the more that you will get out of them.

had one of the happiest teams in area, because everyone as you said knew where they stood. weekly chats one on one, plus team nights out/ team building meals/bowling which makes all the difference. plus daily incentives: lunch bought by me, go home half hour early, etc. etc. people buy from people, and i am a firm believer in customer service, as 1 good experience results in 3-5 recommendations, flipside one bad experience results in 6-10 people told of bad experience.

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