Hi guys, I will need your advise/opinion

In January I bought a used octavia from main dealer.

Today when I phoned up garage from log book where car was regularly serviced to inform myself about car.

What I found out is that engine in my engine was replaced at around 20000 mils !!!

Due to flooding, not sure what he meant.

At the time when I was buying a car,dealer didn't say nothing about it.

In long book is nothing mention either.

So what now?

Is dealer required to tell me that information before sale? Is it by law?

Should I ask for my money back, or am I even entitle to ask?

Pls point me right direction

Thanks

Are you unhappy with the car as it stands?

Just because something happened in the cars past doesnt entitle you to your money back. Remember, the dealer might not have known.

When you buy a 2nd hand car you do open your self up to the chance of X Y and Z having happened to the car. I sold my old car and the buyer didnt ask about crashes. He didnt ask, I didnt tell. I didnt break the law because the car wasnt written off, simply repaired. There isnt any requirement to tell you if you dont ask.

IF how ever the car was made a Cat D from floor damage for example then you can do something about it as you need to know for insurance purposes etc.

If you got a nice new engine is that not a bonus?

Lots of Fabia mk2 vRS are having new engines fitted under warranty at present.

Dealers are not doing enough.

Questions over if the Engine Numbers are changed with the DVLA and on the V5.

Service Manuals not Stamped and Up-dated & the Cars Milage & Details of the New Engine given so that future owners know about servicing details.

New Engine running in, when oil changes, Belts need replace etc etc.

So is it a 'New Engine' or a Reconditioned/refurbished & did it come from Skoda.

Are the engine numbers changed?

Is it an 'Approved Used Skoda'?

I would call Skoda UK Customer services if not happy with the answers from the Dealership.

george

In generally I am pleased with car.

I just know that there are different rules when u buy car privately or from dealers. It's just that when I asked about history of car he said everything is in log book, which is not much, just regular services.

It actually surprise me that he didn't tell me.

So I did to know if he was supposed to or not?

http://www.skoda.co....cars#.UXuVXbP4Q

You need to know the details and new or used mileage of the engine now fitted, details of the Engine Change,

Details of the correct Engine Numbers on the Engine in your car.

Everything in the Service Log or in the V5 ? (log book as was years ago)

Call Skoda UK and get the story on the car if they know it, any warranty work or Insurance Notice,

Where did the engine come from?

HPI checks done.

Flooded as in the original Engine sucked in water with an owner, or on a Forecourt of a dealers.

Gearbox that is now fitted etc.

george

The only thing that a dealer has to declare without you asking is if the car has been an insurance write off.

If you got a nice new engine is that not a bonus?

Lots of Fabia mk2 vRS are having new engines fitted under warranty at present.

Dealers are not doing enough.

Questions over if the Engine Numbers are changed with the DVLA and on the V5.

Service Manuals not Stamped and Up-dated & the Cars Milage & Details of the New Engine given so that future owners know about servicing details.

New Engine running in, when oil changes, Belts need replace etc etc.

So is it a 'New Engine' or a Reconditioned/refurbished & did it come from Skoda.

Are the engine numbers changed?

Is it an 'Approved Used Skoda'?

I would call Skoda UK Customer services if not happy with the answers from the Dealership.

george

Thanks George,

Those are the questions I don't know and must find out some how,

It is dsg gearbox so was that affect somehow? Or was it changed completely? And oil in it, it must have been changed but when? nothing in log book. What about dmf, was it changed along with engine?

And that sort of question are coming to my head.

Complain about new fitted engine at not my cost, I sort of like that, but again as you said, is it new, refurbished? Got to find out when will be back as till Sunday I am away

Whether the car itself is better off due to the new engine is irrelvant, the car is worth less than the same car with its original engine.

If I was buying a Skoda from a Skoda main dealer and therefore paying the premium I'd expect the car to be 100%.

If recent checks by the OP revealed the replacement engine then you'd expect it to be just as easy if not easier for the Skoda main dealer to discover this important piece of information too.

From Skoda's used car website: "We arrange for a third party to investigate your vehicle’s history and mileage, to make sure you don’t get any nasty surprises".

The OP has clearly had a nasty suprise.

They may not be legally obliged to volunteer this information but then this isn't a private sale or a non-franchised dealer. I'd expect more from Skoda UK.

If the dealer was open and honest and the price reflected the new engine then I'd be just as likely to buy the car, in fact I'd probably be more likely to buy it.

Instead I bet the OP's now wondering what else is hidden in this cars past.

Ring Skoda UK, tell them your not happy and ask them what they're going to do to remedy the situation.

Edited 1 May, 201313 yr by silver1011

Get an HPI check done.

It costs the dealer £3.50

Get Skoda UK to be having the Skoda Franchised Dealership to cover any costs.

If its a Skoda Approved Used Car, they need to get the answers.

Trading Standards for Advice if not totally happy with the Response from the Dealership & Skoda UK.

Ask them in writing and ask for everything being answered in writing.

If need be get Trading Standards involved.

Getting information and contact with the DVLA is a PITA, (if you are near a local office it helps.)

but first its necessary to get the Engine Number from the Engine, and see if it matches what is on the V5.

If not then contact the DVLA/VOSA

If all is well and good, then no need.

george

Engine replaced at 20,000 miles on a cat that's now five years old. What mileage does it currently have on it? How many previous owners?

How come you've only just contacted the service garage? 3 months down the line is a bit late to start checking on something you should have done beforehand.

Was the price "too good to be true"?

The service record is only a record of services, not repairs. Could be that if the garage did record repairs in the service record, that the book wasn't handed over with the car. (The record of non-service work done on my truck doesn't appear in the service book, just the invoices)

Not enough information to go dealer-bashing. The OP doesn't say that it's been serviced by a main dealer, just by a "garage". Indys won't put details into the great Skoda computer, so a main dealer wouldn't have that information to hand in the first place. I'll bet the invoice or any other paper evidence of the replacement isn't amongst what you've got.

I suspect that if the main dealer knew about it, they would have either not taken the car in the first place, or have carried out some investigation and priced accordingly. I'll bet the dealer didn't ask, and therefore wasn't told: too busy working on the sale, not the buy.

I think I'd want more information before I'd recommend having a bash at the dealer/Skoda UK/DVLA/VOSA.

Not enough information to go dealer-bashing. The OP doesn't say that it's been serviced by a main dealer, just by a "garage". Indys won't put details into the great Skoda computer, so a main dealer wouldn't have that information to hand in the first place.

I suspect that if the main dealer knew about it, they would have either not taken the car in the first place, or have carried out some investigation and priced accordingly. I'll bet the dealer didn't ask, and therefore wasn't told: too busy working on the sale, not the buy.

If it doesn't have a full main dealer service history it is unlikely that it will have been sold as an approved used Skoda from a Skoda main dealer forecourt.

Equally if the replacement engine was fitted outside of Skoda's main dealer network the fact the car made it onto a main dealer forecourt is even more inexcusable.

Either way if the main dealer had done the checks that Skoda UK claim are carried out on all approved used cars then the they would have known about the engine replacement. They've therefore either not done the proper checks or have decided to keep quiet.

If a car doesn't meet Skoda's strict requirements then it is disposed of through an auction.

Indeed if the car was a pup they'd have not gone to the trouble of selling it through the main dealer network; they'd have traded/auctioned it.

The only suggestions are to gather the information.

Firstly, was a car sold with matching Engine/VIN Numbers to the V5.?

(What is the Manufacture Date of the Engine and were did it come from,

that comes up on the DVLA Database as it does on the SKODA/VAG one.)

Was the car sold as a 'Skoda Approved Used Car'?

That is much different from ones sold 'As seen;,

" Not been through the workshop yet, we will knock something off that".

george

If it doesn't have a full main dealer service history it is unlikely that it will have been sold as an approved used Skoda from a Skoda main dealer forecourt.

Equally if the replacement engine was fitted outside of Skoda's main dealer network the fact the car made it onto a main dealer forecourt is even more inexcusable.

Either way if the main dealer had done the checks that Skoda UK claim are carried out on all approved used cars then the they would have known about the engine replacement. They've therefore either not done the proper checks or have decided to keep quiet.

If a car doesn't meet Skoda's strict requirements then it is disposed of through an auction.

No mention in the posts of a being a Skoda approved "pre-loved" vehicle. (hence saying more information was needed before letting the dogs loose.)

There was a Fun Truck at our local main dealer a little while ago, didn't have the "Skoda approved" stuff all over it, so dealers will sell cars that are not Skoda Approved. (The truck was still sitting there 2 months later. Apparently they had given a generous trade-in, but couldn't make it back.)

And all dealers, even main ones, are 'onest, ain't they guv. ;) (Just look in the dealers listings on here.)

If I had to guess by flooded I would say it got driven into standing water and sucked water up through the air intake.

As to if its a bad thing is dependent upon how long it was in the water (if it was) and the effect on other areas, however, its not that uncommon.

As for me I would take the view that a new engine means its done 20k less than the car so happy days.

I've read too many horror stories and suffered personally at the hands of main dealers to trust them with anything more than an oil change let alone something as complex as an engine swap.

Ask yourself this, given a choice would you prefer you new car to roll down the production line or instead have it shipped to a dealer in bits for them to assemble.

new car to roll down the production line and have it shipped to a dealer for them to dis-assemble.

Fixed that for you ;)