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5 star for reliability - but now dropped to 3 star by Which?

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I cant complain about reliability. Ive never really had an unreliable car (touches wood!) but the Yeti has been exceptional tbh. Without boring everyone with detail - any car that can do 6,000 miles around central Europe in five weeks, including 14 hour stints in 44 degrees of heat reliably, gets my vote of confidence. Oh, and its running over 100% more power and torque than the factory ever intended! :happy:  

Does it go quite well?

Does it go quite well?

Yes, it goes 'quite well'. :love:

My second Yeti hasn't been as good as the first - nothing serious, but it's rattly, and four hours wasted with two trips to the dealer (first time they didn't even bother to investigate, just told me it needed to be booked back in for two days - then they "fixed" it within an hour of dropping it off...) that didn't solve the problems.

 

Not sure I'll buy a third. I know rattles aren't a serious problem, but it's a £24,000 car. It shouldn't rattle. And if it does it should be fixed, with an apology, first time - not slightly improved on the second booking after they were too lazy to even look at it first time. My impression of Garland went seriously downhill over that (and the awful poverty-spec Fabia and Roomster they gave me as loaners).

Not sure I'll buy a third. I know rattles aren't a serious problem, but it's a £24,000 car. It shouldn't rattle. And if it does it should be fixed, with an apology, first time - not slightly improved on the second booking after they were too lazy to even look at it first time. My impression of Garland went seriously downhill over that (and the awful poverty-spec Fabia and Roomster they gave me as loaners).

Don't buy a BMW or a Freelander then!

They are even worse!!

Wait and see what the next J D Power/A N Other survey says.

 

I am always somewhat sceptical about Which?.  I started to subscribe when I first became a property owner and needed to get my first household electrical goods.  I gave up after the introductory 12 months because every "best buy" item seemed to be either discontinued - meaning that the article was out of date before it was published - or ridiculously obscure and hard to get hold of.  They also seem to take a peculiarly British enjoyment in finding excuses to undermine the reputation of well-respected brands.  Without wishing to cast any slight on Which? readers contributing here, I think some of their subscribers have a similar outlook.  I've also found a surprising number of Which? readers who had an unrealistically inflated view of their consumer "rights", which makes me wonder which bits of the magazine they actually read.  (Mind you, I find I have little sympathy with quite a few of the "consumer rights" stories you find in the press or on TV, some of which seem to me to be little more than post-purchase dissonance, failure to read fairly straightforward Ts and Cs, or just plain stupidity.)

 

I understand that that the Consumers' Association is supposed to be a campaigning organisation but I think that they sometimes take that too far towards triumphalism and point-scoring.  Given the statutory capabilities they have acquired as a result of  legislation over the years, I think a bit more circumspection would be appropriate.

 

As far as forums go, I do think that they tend to highlight issues that people have encountered and give a generally pessimistic impression.  Folks are much more likely to start a thread about a problem, a funny noise or a shoddy dealer than to say "another six months trouble-free with my car, woo-hoo".  It's the old marketing rule of thumb: on average a dissatisfied customer will tell ten other people, a satisfied customer will only tell one.  The multiplicative power of the web can make the balance even worse.

Super-intelligent piece of wisdom there. Thank you.

I'm a Which? subscriber and have been for many years and whilst I find it useful for reports on domestic appliances, I've never really rated their motoring reports. They never take into account things such as interior and exterior design, style, equipment (unless it's safety related) and appearance, etc. and seem to concentrate soley on reliability, servicing costs and fuel consumption. Hence they nearly always rate Japanese cars no matter how dull and uninspiring they are.

 

I did however once do some testing for Which? as a friend's Mum worked for them. My sole contribution to consummer testing for Which? was for strawberry ice cream! Yum, yum!!

 

On Yeti reliability, we only had the headlight (xenon) controllers replaced early in its life, once had a rear window stuck and did have intermittant issues with the air conditioning - occasionally blew hot air only out on passenger side irrespective of what temp was set. Think it was finally resolved when the dealer did a system re-set. But I wouldn't call that unreliable.

 

A drop to 4 stars might have been more representative.

My new Yeti has been great so far but not a big mileage since I bought it a month or so ago.

A couple of very small paint problems which after many dealer visits I'm waiting to hear if

they'll be fixed under warranty.

The VW Golf R32 that I chopped in for the Yeti was that most reliable car I've ever owned. Far

better than the BMWs or Porsches I've owned over the years.

Early days yet but if I can get my wife to like the outside look of it as much as she appreciates the

comfy ride I will be happy. She's not very keen on this coming weekend's trip to the Big Skoda Meet!

My Yeti had a very irritating rattle, it took ages to find out that it was my metal watch strap...

Been there got the tee shirt, watch strap, sun glasses in the holder, little charm thingy of my wife's handbag etc.

My Yeti had a very irritating rattle, it took ages to find out that it was my metal watch strap...

Had a similar issue with my Zafira, I had placed a screw in the review cup holder!

Skoda can expect a visit from the top VW execs soon.... :happy:

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