Im thinking of buying a superb, I have a trade in and emailed 4 dealers for an idea of the value of my car against cars they have in stock a few days ago. ive not had a single reply despite them all acknowledging the enquiry. I just wonder if as its an email its not considered a genuine enquiry?

Some probably get lots of time wasting emails, but they should still treat them as if a genuine sale may come from one

I emailed and said I'd like to look at new Superbs, and discussed cost including my trade in when I was at the dealerships.

The sale of the car I eventually bought was initiated over email, so I think they do take them seriously, but clearly if you're physically there in front of them you'll get more attention.

The dealerships in question were Garland in Aldershot, Colbornes near Guildford and West Sussex Skoda in Worthing, in case that helps.

Pretty easy to phone, ask for a salesperson,

introduce yourself, explain your requirements, and then go from there.

 

george

Pretty easy to phone, ask for a salesperson,

introduce yourself, explain your requirements, and then go from there.

george

Not everyone has time to ring. When buying my Superb I rang and initiated the chat with the dealer. I then needed follow on discussions via email as I was in the states on business. It's also difficult with a full time job and young child go squeeze in a sensible conversation.

Are you having a laugh?

Never known children that do not take a sleep during the day,

pre school or near leaving school time. New Born till College age.

 

if 5 minutes of anyones time is too much when their Emails are being ignored, life is obviously pretty hectic.

 

Once you have a car with Hands Free, it will be so good, Drive and speak, amazing stuff.

Too little time to Drive, then no car needed.

 

You rung, made the connection, then Emailed, so where is the difference from my suggestion.

 

george

Well if 5 minutes of anyones time is too much when their Emails are being ignored, life is obviously pretty hectic.

Once you have a car with Hands Free, it will be so good, Drive and speak, amazing stuff.

Too little time to Drive, then no car needed.

You rung, made the connection, then Emailed, so where is the difference from my suggestion.

george

I don't believe calling a dealer about something like a car purchase on Bluetooth on my drive home is safe of practical. It doesn't help my journeys are generally out of hours anyway.

I was only able to call as my daughter was away for the weekend and so had some time.

Some peoples lives are that hectic and people do work odd hours that don't fit in with dealers (or other businesses).

That is the life we live in and for some people it is the easiest method of communication in their hectic lives.

Edited 4 August, 201312 yr by Nathanio

lol.

I am just rude and without manners,

I  will just phone while sitting on the pan, Mobile & phone call, just i do not flush while talking.

 

You said you phoned the Dealer then continued by Email, that must have been a spare 10 minutes sometime

in your very busy life.

 

8.30 am till late in many Showrooms/Dealers 6 1/2 days a week.  Late nights Thursday most places.

But thats not good for a story.

 

?? Where did you find time to actually go collect a new car?

Are you having a laugh?

Never known children that do not take a sleep during the day,

pre school or near leaving school time. New Born till College age.

if 5 minutes of anyones time is too much when their Emails are being ignored, life is obviously pretty hectic.

Once you have a car with Hands Free, it will be so good, Drive and speak, amazing stuff.

Too little time to Drive, then no car needed.

You rung, made the connection, then Emailed, so where is the difference from my suggestion.

george

Nice to see you've modified your post and making generic conclusions. When do you suggest I ring whilst at work and in meetings most of the day?

As it goes my daughter is 3 and hasn't slept at lunch for the last year. As such we do a lot to fill her day at the weekend.

Anymore smart ideas?

Why not just accept that for some people it is easier and a very popular method of communication in 21st century England

http://www.broadspeed.com

http://www.drivethedeal.com

 

Sorry but your personal lifestyle is your business,

sorry that no phone calls can be made while a 3 year old is awake.

Life is what you make it, lets hope the computers & phones never go down for more than a few hours.

 

george

http://www.broadspeed.com

http://www.drivethedeal.com

Not useful for second hand purchases. And is it and different to emailing a dealer?

Is you glass ever half full?

 

Work harder, you might afford a new car sometimes.

are you in 'Time and Motion' or Sales?

Is you glass ever half full?

Work harder, you might afford a new car sometimes.

are you in 'Time and Motion' or Sales?

You don't know me or how hard I work. So why are you now making this personal?

I work very hard, pay my taxes and mortgage and fend for myself. Why does buying second hand make it appear like I am a second rate citizen?

I am a hard working engineer and not in sales.

Seriously why not just accept that for some people it is a better method of communication? Why take it to throwing insults around?

Seriously grow up.

The OP Emailed 4 Dealers and as yet has no reply. 'Yet'.

So you try try and try again, or a phone call, and try that.

 

Seems simple really.

What priority would I give to an enquiry?

Top of the list a customer in the shop/showroom

In second place a customer on the telephone

In bottom place a customer who emails me.

Regards all

Juan

Sent from my iPhone using my thumbs

Having sold cars for Ford and Peugeot, we are supposed to treat ANY method of enquiry as a potential sale.

However I have to agree with George.

 

The simple fact of the matter is, is that most places that recieve an email enquiry wont take it as seriously as a phone call.

And even less likely when asking for a guide on your PX via email. 

 

Sales teams will just think that if you don't have the time to make a simple phone call, or come into the dealership, then you simply don't want to buy a car.

 

It's totally wrong to make these assumptions but thats just how it is. If you're serious and want to be taken seriously, you have to show that you are, unfortunately. Because one way or another, you're going to have to go into the dealership at some point. 

 

Not getting responded to? Make the call.

Well, I got a PX estimate via email from Garland.  Would have bought from them if they'd had the model I wanted.  I guess it all depends how busy the dealership/salesperson is.

 

As for george's rant about what time someone has for things, that's out of order.  The forum's about helping people out not slagging them off.  The OP was "just wondering".  Didn't say anything about being upset by not getting a response.  Maybe it's george's male menopause kicking in.

'yearofthegoat',

Did you notice the OP has not been back in the posts yet. Thats 'T-1000'.

 

My replies that seem to be the cause of your post above were to the person that made a phone call their self and then did Emails.

But has a busy life. that is 'Nathanio',

Gave their personal details then worries about someone getting personal!

They were not asking for help.

Just saying among other things how it should all be OK in 21st centuary England. To Email alone.

 

Reading the posts from all including yourself, the OP seems to have been offered answers about their 'wondering'.

 

sorry for the OT in responce to someones post within the thread.

As to the reply to the OP, i fail to see my post about them being upset or any implication they were upset.

Sales teams will just think that if you don't have the time to make a simple phone call, or come into the dealership, then you simply don't want to buy a car.

Conversely if a dealer can't be bothered to take the time to answer a simple query by email then they are likely to lose my custom.

If I want simple facts clarifying then e-mail is the most appropriate way of doing it, I can send the mail at a time where it doesn't interfere with my schedule and likewise the dealer will be able to respond when the showroom isn't particularly busy.

Can't be bothered because there's less opportunity to try the sales bull**** pitch is how I see e-mail phobic salesmen, it's totally wrong to make that assumption but that's just how it is ;-)

Sent from my Nexus 7 using Tapatalk 4

I agree,in the extreme cases it's basically easier for them to rip you off face to face with baffling figures, out of your normal environment, bright lights & shiny paintwork, all the stimulae that retail in general gets us with.

 

but that doesnt stop companies being hugely succesfull online and via ebay etc with many sellers going out of their way to respond to their customers and being rated on their responses & customer service.Perhaps garages need to pay more attention to this as they could be missing out on a big chunk of cash.

 

Plus face to face they can say what they want & you have no record of it, unlike an email where you have a log of events for future reference.

 

Lots of people do shifts and unsociable hours & email to them is the easiest method so to cater for everyone i think they should dedicate more time to email enquiries.1 person a week dedicated as duty email person or whatever.

 

i can type fast, almost as fast as i can talk so it wouldnt take up any more of my time to send a customer an email than meet face to face but i appreciate that fast typing isnt something salesmen have to be able to do so i can see how it could take some of them an age to reply to people and that's not really their fault but at least they could reply at their leisure at quiet times rather than having 3 customers in at the same time and missing out on 2 of them.

As for george's rant about what time someone has for things, that's out of order.  The forum's about helping people out not slagging them off.  The OP was "just wondering".  Didn't say anything about being upset by not getting a response.  Maybe it's george's male menopause kicking in.

 

I think we all just need to take a leaf out of Georges book and become Captains of Industry like George and work harder so that we too can go out and buy a brand new Fabia..... A bit like many of those on Pistonheads forums

PMSL.

I buy used now, visit places at quiet times, keep contacts with 'professionals' in the Motor Trade, save money, buy cheap sell for more.

Time Management learned through the need for 'Much Cheapness' when life was really busy, money was tight..

Easy,

make your contacts (get personal Email Contacts in the 21st Century in Britain.)and they contact you when the know you are serious. They call or Email you.

They even let you know when there are genuine bargains to be had new or used.

Not mates rates,or anything special, just salespeople dealing with buyers. That is proper salespeople, they have a living to make and have busy home lives as well.

 

for anyone interested in cars it can be great, invited to Open Days with the family, activities which might involve Balls, Balloons and Buffets, Launches of new cars, sometimes these type of things can be enjoyed by tight people.

Even offers of 'Try a car for several days', etc.

 

simples really.

just thought id update this totally forgot I did get a reply from one dealer only it was toyota, no repsonse from either skoda dealer or from mike brewers motors! im never watching wheeler dealers again. I always prefered Ed anyway, I guess phone is the way forward!

Lots of car dealers are still in the 90s as far as technology goes. Emails are probably not looked at very often.

 

I would guess that'll be changing more and more and they actually start to make sales that way.

When I bought my car back in December I called the dealer first to ask a few questions about it that wasn't on the advert, paid an initial deposit and the rest of the deal was done via e-mail. Although that was mostly because I was in Kent and the car in Chester so not that easy to go and look 

 

I think if the dealer knows you are being serious then they will be happy to deal with you via email.