I'm really disheartened by all this and despite there being nothing else out there to fill the niche of a quick tdi estate that doesn't cost £30k plus I think I'd rather get a cheap car to knock about in and look again once I've cheered up and things have settled down.

 

Seat Leon ST with the 184 diesel in FR spec should do the job   

 

http://www.seat.co.uk/content/uk/brand/en/models/leon-st/discover.html

I knew that was coming but the Mrs said no!

 

Looking at the spec and options list it seems it has slightly different standard kit. It is slightly smaller though (despite it looking like it's got a larger rear end than Jabba the Hut) and for some reason it looks less exciting than a golf. Seat were meant to be the "youthful" sporty brand - what happened??

 

Oh and specc'ing it to near vRS levels pops it over £26k!

Yup a few k less than the vRS. Personally I would never buy a new car. Have only ever bought cars 3 years old and then ran them into the ground. Now I have a company car so that changes things. Went for the 184BHP FR with a chunk of options this time. Got a Mazda 3 to goback, and previous a vRS PD170 - DPF was a right pain on it. Last private car was a remapped mark 1 vRS petrol, and it was a corker. The missus is in an X reg civic that has been absolutely bullet proof.

Mike999vRS

I have been trough a similar thing with a Fabia Greenline that brokedown and brokedown etc over 18 months.

 

The things you need to know are you have two avenues you can go down and neither are with Skoda. Legally you have a contract between you and the supplying dealer and the dealer has to supply goods of a reasonable quality, as you have finance you also have a contract with VW financial Services (who I targeted) and they also have to provide you with a vehicle fit for purpose. Once one party has agreed the product is not of reasonable quality or fit for purpose they can take the car back and replace / refund you your money minus reasonable wear and tear.

 

In my case the now ceased trading Slaters Skoda agreed for me to keep the Fabia until a replacement was supplied and then reduced the trade in amount of the Greenline further at point of exchange - Skoda also provided a good will gesture towards the cost of the replacement. 

 

I got my free legal advice from Skoda breakdown supplied by the RAC.

Mike,

Best of luck with your meeting!

Cheers.

Keith

We rejected our Mk2 FL 18tsi back in 2010 due to DSG failure on the first day we had it, and ordered a replacement. We were offered a another car or the option of either a loan car from the dealer or my wifes old car back untill the new one arrived which we took (SWMBO is a bit funny about driving "other peoples cars"). Personally I would keep the car you have until the replacement arrives but make sure you have the agreement in writing and signed. End of the day you will have a car 6 months newer than anticipated! would also look to getting a few extra goodies on the replacement, we got an exceptional deal on a columbus unit.

 

The other problem I have is that the dealership told me Skoda had agreed to swap the car and Skoda are telling me it was the dealership. So, with nothing in writing (as yet, despite asking for it) I can just imagine the hassle down the road.

 

Have you considered the codes which the Society of Motor Manufacturers and Traders (SMMT) signs up to? They could be quite powerful and one of the services the SMMT offer is consumer advice, in particular the SMMT supports Motor Codes. One of their codes is the New Car Code which, amongst other things, regulates the complaints handling process for new cars. Although quite hefty, the code is here: http://www.motorcodes.co.uk/images/stories/documents/new_car_code.pdf

 

Another area which Motor Code offer is a conciliation service which could be useful in your case if you are getting nowhere, or failing that the arbitration service but that does cost.

 

The dealer and Skoda UK would definitely want to avoid any involvement from an outside body.

Mike,

If you don't get anything in writing on the day ,then do as the MP did record secretly the conversation , as back up!!

You may end up with a better spec

I'm sorry to hear about the problems you have experienced with your new car - I haven't read the full ins and outs but if they are letting you run about in the car until it is replaced is this not a fair and reasonable course of action for the dealer/Skoda to take?

Your contract is with the dealer and so I would concentrate all my efforts in dealing with them, rather than including a third party Skoda UK.

A hopeful positive piece of action you could take - if the dealer is refusing to write to you confirming the arrangements, why don't you write to them summarising the phone calls to date, your understanding of the corrective action and how you will use the loan car meantime. You wouldn't need for a reply to this letter but makes all parties clear of what has been agreed and may avoid problems in the future.

Spend 30 mins typing up this letter, post and then forget and drive the car until your new one arrives. Life's too short to get hung up about this.

Good luck.

I'm sorry to hear about the problems you have experienced with your new car - I haven't read the full ins and outs but if they are letting you run about in the car until it is replaced is this not a fair and reasonable course of action for the dealer/Skoda to take?

Your contract is with the dealer and so I would concentrate all my efforts in dealing with them, rather than including a third party Skoda UK.

A hopeful positive piece of action you could take - if the dealer is refusing to write to you confirming the arrangements, why don't you write to them summarising the phone calls to date, your understanding of the corrective action and how you will use the loan car meantime. You wouldn't need for a reply to this letter but makes all parties clear of what has been agreed and may avoid problems in the future.

Spend 30 mins typing up this letter, post and then forget and drive the car until your new one arrives. Life's too short to get hung up about this.

Good luck.

I would agree with most of what you say, however you can write as many letters as you like but until he has something in writing from the dealer, verbal agreements do not carry the same weight in law as the written word. There can be confusion in things that are supposed to have been said whereas a signed letter removes any misinterpretation.

If its on solutions,deal with vw finance,as you are paying for a car they own and you have a whole host of consumer protection on a financed car,your contract is with vw finance as you dont own the car,they do,and its their car your driving around in,use them as another stick to beat up the dealer

If its on solutions,deal with vw finance,as you are paying for a car they own and you have a whole host of consumer protection on a financed car,your contract is with vw finance as you dont own the car,they do,and its their car your driving around in,use them as another stick to beat up the dealer

 

While a finance supplier might be jointly and severally liable to the contract, in practice if the dealer is still in existence and dealing with the issues then there is no need to involve them.  It is unnecessary.

 

You deal with the person who sold you the goods/services ie dealer.

 

I believe in 'the squeaky wheel gets the oil' but actions needs to be polite, focused and proportionate - beating up the dealer just gets everyones back up!  You end up not wanting to talk to them and they dont want to deal with your phonecalls.

Been to the dealership today and all sorted.

 

What I understood to be happening regarding swapping the car was right and I'm getting it in writing so happy days.

 

Keeping the car I have just now and the existing finance will be swapped onto the new one when it arrives.

 

Happier it's in writing and they did say that they had spoken to VW finance and they were aware and confirmed there would be no problem as it's a like for like car.

 

So basically I'll be a few months in payments wise and get handed the keys to a brand new car fresh out of the wrapper - what was I worried about in the first place?! Oh yeah, the waiting! Never mind, the more I drive the more I enjoy it

 

:love:

Great news with a nice result

Enjoy the 2nd new car.

Sent from my iPhone 5 using Tapatalk.

That really is good news for you, however I am sure you would have preferred the first car to be perfect. At least you now have it in writing and know just where you stand.

That really is good news for you, however I am sure you would have preferred the first car to be perfect. At least you now have it in writing and know just where you stand.

I would, but in hindsight it maybe a blessing in disguise as I would much rather have picked my colour and options but at the time it didn't make sense to wait.

This was I'll end up with a car I'll be far happier with.

Did they chuck in anything in way of compensation?

Added winter pack and bluetooth plus to my order and they're waiting to see how much skoda will cough up.

At the very start they did say there would be goodwill between them and skoda.

have they restricted your milage during your wait, if not id do the lands end/john o`groat run

Nope nothing at all. I even checked about winter damage (stone chips etc) but as it would effectively coming back as a used car they're happy with fair usage for the time I have it. If the mileage was way over what it would be on the pcp I think they'd have reason to question it.

Been to the dealership today and all sorted.

 

What I understood to be happening regarding swapping the car was right and I'm getting it in writing so happy days.

 

Keeping the car I have just now and the existing finance will be swapped onto the new one when it arrives.

 

Happier it's in writing and they did say that they had spoken to VW finance and they were aware and confirmed there would be no problem as it's a like for like car.

 

So basically I'll be a few months in payments wise and get handed the keys to a brand new car fresh out of the wrapper - what was I worried about in the first place?! Oh yeah, the waiting! Never mind, the more I drive the more I enjoy it

 

:love:

Mike ,

Glad too read that you seem too have a positive outcome.

 

Hope you get the written assurance very soon.

 

Enjoy the "Old" and the "New", when it arrives.

 

Cheers.

Keith

That's a great outcome! Just remind me never to purchase a six month old, low mileage pre owned Skoda, we all know where they come from now..

Edited 22 October, 201312 yr by Leonblue