PastyBoy.

 

Maybe ask some of the Members here that achieved quite a lot after furnishing Skoda UK with information we gathered collectively

when Skoda UK knocking back Warranty claims,

& Owners that just got their Expenses Paid and Extended Warranty packages where before none were coming their way before.

 

What has been achieved is that now Searches through up the Briskoda Posts,

& other World Wide forums have used Briskoda Members Experiences in their Fights against the 4 VAG Brands with faulty Twinchargers sold.

 

If any of that seem a waste of time to the various people that have never had a Twincharger or only had a good one which at present is the majority,

then thats OK,

but if anyone has managed to get their car fixed sooner where they were meeting all sorts of difficulties,

or managed to Reject a car and receive compensation, then i am pleased.

(i will now bow out of the vitriol & trolling of Skoda & VW and leave some other twit to waste their time.)

 

VORSPRUNG DURCH TECHNIK.

I thought the number of "I've had such and such changed" or "I've had an engine replacement" threads outnumbered the "Skoda refuse to do anything so I'm having to buy 5 litres of oil a month" threads.

This is a very good point.

Skoda will step up and replace engines that are proven to be defunct. And rightly so they will try not to pay out if they can. It's just how business works.

Anyone that is experiencing high oil usage just needs to approach a dealer, jump through the hoops and oils consumption tests and if the results are unacceptable, get a replacement engine.

Where Skoda fall down is the relationship between SUK and dealerships. The way Warranty work is carried out and authorised is ridiculous. The dealer has to handle the case and get approval from SUK, they front the bill and claim the money back.

I think Skoda as a brand need to assess who is suitable for a franchised Dealership. I've recently experienced shocking customer service from a franchised dealer regarding my corroded wheels. It's taken 7 months to finally get the wheels ordered. That's even after raising a complain with SUK.

I have a question for those that have had issues.

Did you make contact with any of the motoring mags, the likewise which or BBC watchdog?

If not, may I ask why not?

It's easy to say motoring mags are ignoring, but unless they start getting emails/letters by the bucket load they'll almost certainly ignore.

BBC watchdog for example I'm lead to believe will do a report but need a min of 700 people raising a point before they'll investigate.

Which given the issue affects Skoda and any VAG with this engine could easily be reached.

We even have a magazine journalist in the Octavia mk3 section......

It's also hardly surprising there's a fairly robust process in assessing whether a replacement engine is due, given the sheer cost of the exercise. And in answer to the query above, yes the current version of the engine has proven (so far) to be very much less problematic (and seemingly a little bit more powerful too).

Those that have not been in contact as Gadgetman asks will have to say why not.

 

But i know how many contacts myself and some other members & non Briskoda Members have had with the main UK Car Magazines, Journalists & Online Journalists, plus the BBC.

I know the Evidence of the various people treatment that has been put forward.

 

................................

I do not think my post here or anyplace is about any Volkswagen Group Brand being strict on the Warranty Procedures.

That is clearly necessary.

 

It is about the Communication between the Manufacturers, and the Dealerships and the Customers /Buyers.

 

Honesty & openess from Volkswagen on their Engine Build Failures and the various issues would have reduced greatly the fiasco

from 2010 until the present.

 

Clarifying various things that have had the result in the Engine Failures would of had things clearer with Skoda Dealerships.

 

But that is not the VW, Skoda, Seat or Audi way obviously.

 

..........................

Re costs, 

those could have been greatly reduced if before doing Breather pipe & Valve mods & ECU updates,

Spark Plugs had  been inspected on cars & the required ECU update installed.

 

& Dealership Staff and Technicians being a bit more dilligent on Oil Checks and the correct Oil Level,

& being aware about the prescribed or just recommended 98 ron fuel.

 

Just picking up on the symptoms of failing engines pre failure makes a lot of difference on the Expense to the Manufacturer.

& the hassle to the Owner that spent their Hard Earned to buy the Product VW , Skoda etc built.

2600 sold @ 20% rejection means 550 approx. Some of which have had two replacement units.
Problem has always been low volume of sales and VAG / Skoda have used this to help themselves out. So your 700 number is difficult to reach. George will tell all his and others efforts to get Watchdog,Magazines and the like to give owners help. To no avail.

Edited 15 July, 201411 yr by vrskeith

It's also hardly surprising there's a fairly robust process in assessing whether a replacement engine is due, given the sheer cost of the exercise. And in answer to the query above, yes the current version of the engine has proven (so far) to be very much less problematic (and seemingly a little bit more powerful too).

What about the 2000 that were sold prior to the CTHE? 10-20% FALLOUT That is crap for a World Class Manufacturing Company

...and the ones that haven't gone pop yet but are yet to.

Think yourselves lucky if you have escaped so far, others have had to scrabble for the crumbs falling from the VAG/SKODA table Worldwide!

Edited 15 July, 201411 yr by vrskeith

Anyway,  nobody seems to care,  so each to their own.

 

The Lesson clearly learned is that the Volkswagen Group get away with lots of Lemons and nobody can expect much support from those that have had no problems, or just never bought the cars that went wrong.

 

At least people that are buying something now,

and do look online can get an idea of how Customer Services might treat them if they ever have issues.

 

george

2600 sold @ 20% rejection means 550 approx. Some of which have had two replacement units.

Problem has always been low volume of sales and VAG / Skoda have used this to help themselves out. So your 700 number is difficult to reach. George will tell all his and others efforts to get Watchdog,Magazines and the like to give owners help. To no avail.

Is that just Skoda or all affected engines across all brands?

Is that just Skoda or all affected engines across all brands?

Skoda are the majority of sales relating to this power unit.

 

The number(2600) I have quoted are Skoda UK sales, approximately as of last Feb

3,000 approx Fabia mk2 vRS now,  1,800 Cave, & 1,200 CTHE.

 

&

in total in the UK,

approx 1,600  Seat, 1,400 VW, & 500 Audi 1.4 TSI 132-136 kW Twinchargers in the UK.

 

Failures among all of them to a similar percentage, 

the Majority the CAVE and just a few early 2012-13 CTHE.

THERE HAS ALSO BEEN A MARKED INCREASE OF VEHICLES FAILING BETWEEN 20000 - 50000 MILES,HENCE SKODA HAVE NOW BUILT UP A STOCK OF REPLACEMENT RECON ENGINES ,AFTER NOTING THE INCREASE IN COMPLAINTS.

 

 

YOU COULD BE NEXT!

Edited 15 July, 201411 yr by vrskeith

Which makes emailing the likes of watchdog even more important

LOL.

  why did nobody every think of that i wonder.   We must be stupid.  

 

Well i know i am,

but i think some of the others are a bit smarter than me.

 

Maybe we Confused Watchdog,

by some getting in touch being Skoda Owners, Some VW, Some Audi & Some Seat.

That is why the majority of owners who have thus far escaped need to get behind the minority. 

OK both of my vRS estates, CAVE and CTHE have burned oil at a cost of £30-40 per annum and I dare say were and are operating at full efficiency and within VAG specification.

I just keep a close eye on the dipstick and thoroughly enjoy driving the car.

I have contacted the what car? Journalist member "Barnaby Jones" ref common issues and how many owners had contacted him or his colleagues.

The answer was "very few owners"

So that's why there is no media interest in the oil issues, dsg issues, TSI engine failures etc etc

Good work.

 

So he is aware of the Issues, that is good,

but he & colleagues are only interested by the number of people that contact him or his magazine?

Thats not so good, 

but then that was why the Thread was posted , Post #1  Knowing the more the better, Shot Gun effect, get the Editors and Journalists aware.

 

But then i was expecting the Magazines that were running Reviews & Long Term Tests to be the ones contacted

that might give it some thought and research, ask VWG etc.

'What Car', has its uses i suppose, but they have not run a Twincharger & done Articles.

 

 

Well now they might look at how many cars are affected, rather than how often or how many tell them.

They might look closer at it, Engines & Gearboxes.

That is all that i and others have really been asking for.

 

They will surely have to mention in any Articles regarding buying Used Polo GTI, Fabia vRS Mk2, Seat Ibiza Cupra & Audi A1 185ps 

the potential of the Issue with Oil Use and Engine Failures.

Maybe even in Articles on the Release of the New Polo GTI if it is a Twincharger.

 

It would clearly be wrong not to consider Car Buyers need for Information more than the Manufacturers need to sell.

'What Car' hopefully will now ask VW, Skoda, Seat & Audi on the Number of Warranty Actions on the cars sold in the UK.

 

http://whatcar.com/car-news/car--a-replay/1198752

Just to throw in my twopence.

Before I bought my MK2 vRS in summer 2012 (delivered Nov 2012) I joined the forum so I bought the car with my eyes wide open. Mainly thanks to Briskoda and Briskodians.

The charge George is spearheading and oters eagerly supporting proved to be invaluable to numerous Briskodians as well as non-members where it came to sorting things out with dealerships. I must admit that SUK done surprisingly good job approving certifed oild guzzlers replacements. I do not think there's a single onstance of an owner having had their car confirmed as heavy oil user being refused engine replacement. Where I see failure is completely uneccesary PITA process customers have to go through to get that done. This is severely compounded by VAG wide lack of extended warranties on the engines/DSG boxes. It is simply unacceptable when engine was replaced to have a pittance reminder of the original manufacturer's warranty. DSG in Asia got 100k miles warranty since this os the biggest market in thecWorld and they will bend over backwards to please them. With all due respect 5,000 cars is nothong to nw figjtong for really so no aplogy will be forthcoming I am affraid. Thay combined with rather inert vRS owners (almost nobody gets to press as sooner or later they get their new engine) will not result in anything other than what we currently have. I am under no illusion that anything will change bit I am extremely grateful to people like George who actually give a hoot and do whatever they can!

George, search online for any product or service and you'll probably find a number of reports of issues.

But overall the numbers reporting issues will be a tiny fraction of other people completely happy and without any issues at all.

Unless media sources receive direct correspondence from customers affected they can't investigate and confront these companies and make it hit the headlines.

If you have suffered the oil issue, dsg issues or issues with anything else in life tell the media. Use twitter, Facebook etc etc.

LOL,

does post #1 on here not do exactly that, ask those with issues to make the communications with the Media to say how communications 

with the 4 VAG Brands are a case of denial and head in the sand from the VWG, 

pretend there is no Issues, and Magazine Road Testers just passing off the Oil Usage as one of those things.

 

Sorry if you are failing to understand the issues that have affected the Engines & the Customers affected, which is what we are talking about, 

but thats OK if it has not affected you.

 

The Engine Required a revision due to the failure of the first editions,

which is the point because VW just do not acknowledge  that fact publicly,  well not yet.

Those with the Engines prior to the Revised Engine have had to jump through hoops and be told there was no long term issues,

many had to negotiate there own Compensation Package and even the Extended Warranty.

& still today Owners have had the same nonsense from Skoda UK.

 

Your help bringing further to What Car Deputy Editor will no doubt be of great assistance i hope.

There is too much '3 monkey syndrome' with much of the Media with failings from the likes of the Volkswagen Group.

 

http://facebook.com/DSGUKGroup

http://autocar.co.uk/car-news/new-cars/vw-uk-why-we-dont-need-dsg-recall

http://skoda.co.nz/news/dsg-service-campaign

Ooh sooper - yet another random advert for George's sponsors - YIPPEE!

Yippee dude, RU  happy.

 

http://www.drive.com.au/motor-news/volkswagen-we-need-to-do-better-20131003-2utkm.html

Maybe worth a look at the Comments following the article.