Hi, I have a mk2 Octavia that ive owned from new from around jan 2010.

Since the car was around 2 it's been a bit judder and I've taken it into the dealers to be checked trying to explain the issue, it kept feeling like it was missing a beat in the engine every now and again.

They checked it and could find no issue.

It's been getting worse since then. Full skoda dealer service for the warranty years, but serviced and stamped by a local mechanic last since warranty expired.

He has put it into the computer this weekend found it says intermittent injector 1 issue.

Spoke to the dealer today and they are saying that they can't do anything for me, I would be paying the full £900 ish to get a new injector fitted.

Opinions or suggestions please?

Firstly, i think this needs to go in the mk2 forum not mk3.

However, i think quite a few of the vag 2.0tdi cars of that era suffered with injector issues. It will be worth looking to see if there are any recalls on your car to start with. £900 seems pretty steep to replace an injector, even at dealership prices

Snet with speeling mistkaes from my phoen

I'll move to mk2 forum.

What we know already...

 

1) The fault was evident whilst the car was in warranty.

2) You took the car to a franchised Skoda main dealer who were unable to diagnose the fault.

3) The car is now out of warranty.

4) An independent garage has since diagnosed an issue with injector No.1 which is causing the issue you reported to the main Skoda dealer (when the car was still in warranty).

5) The same Skoda dealer who failed to correctly diagnose the issue is saying that they are unable to help with regards to covering or contributing towards the costs.

 

What would be helpful to know...

 

1) Have you enquired with the dealer as to why they failed to notice the issue?

2) Did the dealer approach Skoda UK to ask if it would be possible for them to offer a gesture of goodwill towards an out of warranty repair on an issue that was reported whilst the car was in warranty?

 

What you need to do next...

 

1) Speak to the dealer and ask the two questions above.

2) Check again that in light of their mistake whether they would be prepared to assist towards the cost of the repair.

3) Tell them you will be contacting Skoda UK and asking them to open a case into the issue.

4) Contact Skoda UK... http://www.skoda.co.uk/about-us/contact-us/contact-us

5) Tell them you aren't happy and believe that the dealer isn't being as customer focused as they could or should be.

6) Be prepared to show your brand loyalty (have service history to hand).

 

Good luck!

Edited 24 March, 201511 yr by silver1011

Also check to see if its had the injector recall... there should be a sticker in the boot to say its been done or the dealer should have a record of it!!

Injector recall was only on the PD170 engine fitted to the vRS.

Sorry wasn't paying attention, I've got a mk3 too so must have been day dreaming when I clicked the group.

Thanks for the advice so far.

Dealers said no way they would stand over it as they have to serviced it in the last few years.

They say as the issue was intermittent then it wouldnt show up at the previous times I had it in with them.

Would I be better phoning them ?

If so what's the best number

It's also worth trying some strong injector cleaner a go such as archoil before replacing the injector as it may be simply a blocked injector

Dealers said no way they would stand over it as they have to serviced it in the last few years.

They say as the issue was intermittent then it wouldnt show up at the previous times I had it in with them.

 

Not necessarily true, the same fault code that was picked up by your local garage that directed him towards injector no.1 will have been the same fault code visible to the Skoda dealer when the issue first occurred.

 

Never believe a dealer when there is a potential warranty claim to wriggle out of.

 

Yes, ringing Skoda UK will be better as you can get your story across easier and clearer than by email or the online contact form.

 

The phone number is on the link I posted earlier.

Also consider it may not necessarily be an injector, has the wiring been checked to the injector? The wiring inside the cylinder head cover should be checked before you replace the injector. A diagnostic machine can only help in locating a potential area. It does not have eye's or ears.

Edited 24 March, 201511 yr by FLAPPERJACK7

Reading this it perhaps shouldn't come as too much of a surprise that your dealer would rather you went away rather than you forcing them to deal with Skoda UK?

 

http://www.briskoda.net/forums/topic/347958-skoda-placed-in-bottom-4-of-dealer-attitude-to-franchise/

Also consider it may not necessarily be an injector, has the wiring been checked to the injector? The wiring inside the cylinder head cover should be checked before you replace the injector. A diagnostic machine can only help in locating a potential area. It does not have eye's or ears.

Also consider it may not necessarily be an injector, has the wiring been checked to the injector? The wiring inside the cylinder head cover should be checked before you replace the injector. A diagnostic machine can only help in locating a potential area. It does not have eye's or ears.

This is what someone else has told me this evening, can it be easily tested?

Yes and no. If it was my car i would remove the Camcover then check out the internal resistance in each injector if they were all the same. I would then check out the resistance in the injector wiring inside the cylinder head. If this checked out Ok i would remove injector one and swap with injector 2. Erase fault go for a drive then see if fault now shows cylinder 2 if so you need an injector. If it still shows cylinder1 then I would check the wiring from the cylinder head to the engine ecu. If the wiring checks out ok then your problem maybe an internal ecu fault.

Ok i can do none of these things, I'll try to find someone local that knows

Also is your software on your ecu up to date? There maybe a software update for this issue. You mentioned that you have been having your car serviced outside the dealer network. Your local garage are probably 99.9% unable to update your ecu software. Worth checking before spending out quite a considerable amount of money.

Just off the phon to customer services and they opening a case

Sorry forgot to update this,

They phoned back and said that they would possibly offer me a 5-10% contribution, but only provided that I paid for a full test which would cost around £100, and if the issue showed up again in test then they MAY offer me the 5-10%. But it wasn't guaranteed.

So essentially if I pay about £100 to them, they may offer me £45 -£90 towards repair