Camberley Service Centre

Unit 9

Admiralty Way

Camberley

Surrey

GU15 3DT

01276 33555

Services: Repair Only

Edited 15 May, 201313 yr by DGW
Details checked.

Seem a good bunch of people, very open and honest, and even offered me a warranty when they already knew work was needed!

However now it seems they are very very expensive, in comparison to other local dealers.

They missed the fact that my 4x4 needed haldex service at my 60k miles, and then wanted to charge extra for it outside of the regular service.

Had my octy in for a air bag warning light under warrenty they fixed the problem and even gave me a courtesy call the following day to see if i was happy with the work carried out. Oh they even picked the car up and delivered it back when they said they would .Will use them again .

Took my Octavia I to them late yesterday afternoon to take a look at the rear brakes. Not only did they have everything in stock, they took it in right then and replaced everything. They even welded up my central muffler mount. They are only a little bit less expensive than the dealer, but everything was prompt and friendly. I'll use them again!

Feedback on our interaction with Camberley Service Centre.

We took out a 2 year service plan for the Karoq covering year 4 and 5 services which included one extended scope service, one air filter change, one cabin filter change and one spark plug change. The car went to Camberley for the year 4 service in November 2023 and they were asked to do an oil change plus extended scope service, and an air filter change. On arrival the receptionist took the view that an air filter change was not included under the service plan we had. Eventually someone more senior intervened and confirmed it was included. On collection, we noted the invoice showed the air filter change, plus the cabin filter had also been changed - despite the fact the latter wasn’t scheduled until year 5 and that it had been changed at year 3. There was no reference to the extended scope element of the service on the invoice, or on the Digital Service Record (DSR) sheet. The receptionist assured us it had been done but ‘just doesn’t appear on the paperwork’.

 

At year 5 (November 2024) we took the car to another dealership. When we booked it in we commented that we remained unconvinced that the extended scope service had been done by Camberley at year 4. The service advisor looked up the car’s service and warranty record and confirmed that it had not. We asked the new dealership to do the spark plug change - as included in our service plan. When we collected the car the invoice showed the extended scope service having been done (albeit not referenced on the DSR). The key issue, however, was that they had not changed the spark plugs as the vehicle’s Skoda service/warranty database showed that these had been changed at the year 4 service – Camberley. We highlighted that the invoice from Camberley hadn’t included a spark plug change nor was it shown on the DSR. The new dealer just advised that ‘we would have to take it up with Camberley’.

 

The outcome was that we complained to VWFS (who run the service plan) highlighting that we were paying for a service plan that included a spark plug change and we were now being denied this, despite none of the invoicing / DSR papers we had been given showing it had taken place. They commented that in these circumstances VWFS would normally have to refer the matter back to Camberley to correct, although they acknowledged that with the passage of time this was probably going to take some months to resolve. After further ‘discussion’ VWFS provided us with a goodwill payment sufficient to cover the cost of the spark plug change at another dealership.

 

Camberley Service Centre

1)      Initially tried to make out that the air filter was not included in the service plan which they had confirmed would be included when the booking was made.

2)      Did not undertake the extended scope service sought - undertaken at Winchester the following year.

3)      Updated the car’s service and warranty records to show the spark plugs had been changed (and presumably claimed for the cost of them from VWFS).

4)      Changed the cabin filter despite it not being due as a year 4 scheduled item and it had been done the previous year.

 

Based on this experience I would not recommend using this service centre.

Sorry - got my service years mixed up in above post - service was for years 3 and 4, rather than 4 & 5.

Not at all surprised to see they're still totally useless. I had a run in with them about 15 years ago with a well-publicised wiring problem on Ibiza Cupra TDIs (VW had made the wiring loom too short, so engine movement ended up tearing the wiring out of the connector).

 

Told them exactly what the issue was and what needed fixing, but they tried to charge for a couple of hours worth investigation only for - lo and behold - it to be exactly what I'd said. That went down about as well as a piano pushed off a cliff. 🤬