This time it's Scooby Clinic and a customer's Subaru Impreza...

 

http://www.dailymail.co.uk/news/article-3404946/Subaru-owner-s-anger-garage-staff-pothole-video.html

 

http://www.cliosport.net/threads/nightmare-road-test-caught-on-camera-advice.787833/

http://www.lancerregister.com/showthread.php?t=518056

http://www.scoobynet.com/scoobynet-general-1/1033867-looks-like-one-of-our-traders-does-not-take-care-of-our-cars-when-test-driving.html

Wow. I'm surprised. I know a few people who swear by them and I was going to take mine there for a bit of work.

Sounds like the mechanic driving the car was driving through the holes on purpose, in the hope it would force the owner to fill them in.

 

Seems to have worked but no doubt will have cost him his job!

utterly disgusting treatment of a customer's car 

Again shows the utter disrespect for peoples property, the garage have been trusted with someone's pride and joy who is expecting the car to be repaired/looked after whilst under the garage's care.

 

Only by having the dash cam has he seen that his car has been treated in a way that is neither appropriate nor what the owner should expect when their car is being worked on...Argh

 

Rant over sorry!   

I love the way the report angles on the family man with daughter pictured. 

I love the way the report angles on the family man with daughter pictured. 

 

Compo face.

 

Still, garage in a bit of bother methinks.

I used Scooby Clinic back in their early days when I had my Series McRae. 

 

In those days Impreza's really held their money and it was a premium market. Looks like Scooby Clinic's reputation has suffered the same fate as the cars.

 

Lee

The best result for the driver us to have a refund and if not then post it widely enough that it costs the manager or responsible employee their job. That is is truly shameful.

Absolutely shocking. Glad to hear the driver resigned. It's stuff like this that makes me cringe everytime I have to take a performance car into a garage for some work. Shouldn't be like that.

That is why I have a dashcam and ask it is respectfully left on for public road test drives and also have an excellent little gps tracker unit to back up the camera should they refuse to plug it in or leave it disconnected.

Very poor treatment of someone's car, disgusting.

Read this earlier on Cliosport, Ben is a long time member over there and was not happy with the situation

Well I spent the last hour reading the posts on Scoobynet and MLR (boy! it took some reading). The Scooby guys were fairly mixed in their opinion of the OP (Ben) with the damaged Scooby, until they saw the Video Shameful behaviour by the mechanics. There is also a quote of the reply by the owner of the Scooby Clinic ('Tidgy', on Scooby Net) and it almost beggars belief that he doesn't' apologise. Very arrogant and seems to suggest that they didn't do anything wrong! Suspect he will be downsizing his business in the near future.

Downsizing to a shoe box full of receipts and paperwork for the end of yr tax return maybe?

On the other hand, maybe he will get that lane sorted..

Poor level of professionalism from the staff, whether they dislike their boss or not

Response from the garage on another Forum

(http://passionford.com/forum/general-car-related-discussion/486827-road-test-caught-on-cam.html)

2 sides to every story!!

Hi,

yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................

I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.

He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"

He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......

Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.

pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.

A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the 

 invoice

.

A total of £146.00 + vat, invoice raised customer on his way............

10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.

I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........

He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".

Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .

We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of 

 front end repair

which had not been fitted up correctly.

Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the £10.00 bracket as a contribution, then all hell let loose..............

Straight on his phone to the AA legal cover threatening to put us in court, what for a £10.00 bracket we had supplied ?

We gave him his keys, no charge, never did see his speeding footage....

All part of life’s tapestries......

Some funny folk out there

Kev 

Msoc part 2:

Hi,,

he is now threatening to put his "footage" on you tube, what a complete plonker

John, he was from Romford in Essex.

To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,

He would have been facing a £185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.

the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this ****, heres your keys and go away.

He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................

weird ?

Though it appears the garage owner posted that before seeing the video.

I certainly wouldn't be impressed at my car being treated like that.

I read that response too, but the trouble is the video shows that of the two parties, the owner of Scooby Clinic is a man of limited integrity. Whereas the OP was quite reticent at first to even put the video up for examination by the Interwebs. For the me the owner of Scooby Clinic blew it. Mind you in this day and age the customer is rarely right, at least that's how is often seems :(

I read that initial response too. Put out before the vid had been seen by everyone. Poor attempt to smear the customer who's car they so blatantly abused. Truth came out in the end though!