Evening All,

 

Had a major issue with a certain garage recently and my bro suggested putting a post on here for some advice.

 

The outline story goes like this,

 

Took my Octavia VRS into a Skoda garage to have cambelt done along with waterpump, paid circa £650 quid for works, no problems, drove off.

 

50 miles later the engine cuts out completely on a slip road to a motorway.... 5 minutes later I pop the inspection cover on the cambelt to find the tensioner has completely removed itself from the engine causing the cambelt to become slack.

 

Garage collect car from my house and return to garage, 3 weeks LATER, we have arrived at the fact of the heads off the car, piston to valve contact, garage telling me the work they have carried out is not related to the problem (insert puzzled face here).

 

Now, importantly i should add when the garage where replacing the new cambelt with the new tensioner, they wound the tensioner up to tighten the belt and the bolt came out the block (no biggy i thought) they helicoiled the bolt back in and thats how the story goes.

 

My question is, where do i stand legally and the garage mentioned something about a special tool to measure the interference on the dome of the piston (how i translated it)

 

As you can imagine i'm pretty ****ed off, they did supply a courtesy car - albeit it a 15 plate fabia which has about as much horsepower as a blowdryer.

 

Thanks for reading, look forward to the replies.

 

All the best

 

Joe 

I would be  inclined to contact Skoda UK customer services and inform them of what has occurred.

The dealer is liable for any subsequent damage caused by the failure of a genuine part/s fitted by themselves.

 

I would not accept that "something else" has caused the problem.

 

Good luck.

Yup you got two years parts and labour warranty from main dealer. So if it's not parts failure (which would be covered) it's down to the dealer.

It wouldn't be the first tensioner stud I've seen or heard to breaking on a 2.0 TDI.

It's their fault clean and clear, they touched it last, didn't secure the tensioner correctly and it has become loose and caused damage.

FYI when the tensioner pulls the threads out of the head (which is quite common) and it is helicoiled then it should never fail again. Even if it was helicoiled if it's now come loose then it's down to what the tech carrying out the job did or didn't do.

Or if they were daft enough to just re-tap the thread, that's a giant no no.

Edited 17 June, 201610 yr by James@RRGRochdale