Hi,

I've just bought a PC and have installed broadband. However, since installing broadband my PC is very slow at shutting down and I get an 'End Program - ccApp' message.

I have installed various spyware blockers and Internet security suits but none seem to be able to prevent this message from appearing or allow the PC to close down. Incidently, if I start the PC but do not use the broadband connection the PC shuts quickly and no message appears

Does anyone know what I can do to resolve this problem - in layman's terms please?

Thanks for your help,

Steve

I have had this problem a few times - including a couple of days ago - and found the following offers a cure:

Select Start - Run

Type %temp%

Delete all the (temporary) files displayed

Shut down then restart Windows.

PS: This is the gist of a Symantec fix for the problem. It doesn't work for everyone but it does for me.

Are all the files displayed temporary?

Yes. You are clearing all the temp files on the PC. A couple maybe won't clear because they are in use, but delete the rest.

[edit] Deleted - DGW's advice sounded much better... [/edit]

HTH

:confused: Strange...i have had this as well, only occured after Norton did a live update...

Will give your ideas a go as well

Phil

Hi Denis,

Back online again. I tried your sugestion but it doesn't appear to have worked. It's definately a Symantec problem, the ccApp.exe file is a Symantec file. From the Windows Task Manager I have tried to delete the file but it is write protected or in use.

What does this file do? Is there an element of the Norton Internet Security Suit that I can turn off that will close this file down?

I am also thinking of deleteing Norton Internet Security suit altoghter, I have an NTL Netguard product that I can use instead and have downloaded Microsoft Anti Spyware which I hope will help give me some extra protection. What are your thoughts?

I'll be logging off now but will continue to play with this problem tomorrow evening. Thanks for your suggestions so far.

Steve

Steve,

I removed this info from my previous post 'cos I thought it might have been more complicated than necessary. But seeing how you're still having problems, here's more-or-less what I put last time:

ccApp.exe is the program that Norton uses for 'on-access scanning' of files (i.e. making sure that you're not about to open an infected file by mistake). As such, it runs in the background all the time and hence you can't turn it off in Task Manager. Depending on how new your computer is, and what version of Windows you're running, you may have little choice but to get rid of Norton altogether. They seem to have this annoying habit of making the program more and more resource-hungry each year, with the result that PCs that are more than a few years old can't cope with the most recent version.

In my case, I got rid of Norton about six months ago, and now use AVG Free Edition for Anti-Virus, Spybot for Anti-Spyware, and ZoneAlarm and Jetico Personal Firewall running together for Firewall duties (not that I'm paranoid or anything, having two firewalls...!). If you have Windows XP Service Pack 2, you will already have a firewall, otherwise this'll be the most important thing to get sorted.

I'd suggest you need to:

1. Download ZoneAlarm if you're not on XP SP2, but DON'T install it yet.

2. Disconnect from the internet (completely - pull the plug out from the wall!), and uninstall Norton. You may need the original disk, but usually it's OK. Do the same for NTL Netguard.

3. Reboot your computer, and install ZoneAlarms if you're not on XP SP2 (if you are, make sure the firewall is switched on). If you're on XP SP1 or Windows 2000, it should run quite happily on default settings, but if you're on Windows 98, you may have to set the firewall security settings to 'Medium' before you can connect to the internet with some ISPs (don't know about NTL).

4. Reconnect to the internet and download and install AVG Free Edition and Spybot. Also, the pop-up blocker that comes with the Google toolbar is pretty handy, and would be worth considering... You may also want to turn off the Windows Messenger service - see here (and lots of other places, I'm sure) for instructions.

5. Rejoice in your PC's new lease of life (hopefully!)

That's a pretty desperate remedy, however, and you may want to keep tinkering with Norton to see if you can get it running before resorting to what I've suggested above...

Thanks ap0gee.

I followed your instructed, ditched Norton and now the PC is running as normal. Installed Spybot and AVG, i'm running Windows XP Home Edition so have a firewall already.

Thanks for all your assitance. If I need more PC advice in the future I know exactly where to come ,

cheers, Steve

Thanks ap0gee.

I followed your instructed' date=' ditched Norton and now the PC is running as normal. Installed Spybot and AVG, i'm running Windows XP Home Edition so have a firewall already.

Thanks for all your assitance. If I need more PC advice in the future I know exactly where to come ,

cheers, Steve[/quote']

Glad to be of assistance!

(not bad for someone whose first and only IT lesson was on a BBC Micro )

You should'nt run 2 firewalls together, they will fight and cause problems.