http://www.ispreview.co.uk/index.php/2016/12/customers-broadband-isp-fast-co-uk-firenet-face-shock-cut-off.html

 

Switch today or have no internet over Christmas.

Very nice what Zen Internet are offering, although a ploy to take the customer base.

 

“We are keen to reassure all residential consumers and businesses that there are ways to get reconnected reliably and quickly. We are happy to help ex Fast.co.uk customers get reconnected as soon as possible.

We have to follow industry lead times, which are currently recommending that all new connections will be live from around 29 December. At the same time, we know that many people will want to connect with friends and family particularly over the Christmas period.

In that spirit, we will happily offer any ex-Fast customer who signs a new contract for broadband with Zen a free hotspot device on loan until they get their service connected. The device will be delivered within three days of agreeing to their new contract with Zen, which means that they can be up and running in plenty of time for Christmas.

The events at Fast.co.uk will have come as a shock, but at Zen we will do all we can to help people get connected in time for Christmas.”

Edited 19 December, 20169 yr by Dean

People on the TalkTalk LLU system (Fast etc were TT resellers), can get connected via another TT reseller within an hour or less*; it is only people on the BT network that are screwed, as OpenReach wont expedite their transfers.

 

The only time being on TT is a benefit........

 

* Phone a reseller, give them your details and they will give you a new set of log in details; enter them and off you go.

 

BTOR, despite the above 29th December statement, wont actually guarantee that, they originally said "New Year" to some people.

 

PS, can a mod please change "Fat" to "Fast", I didnt notice the mistake until just now.

Edited 19 December, 20169 yr by GentleGiant

Topic edited.

People on the TalkTalk LLU system (Fast etc were TT resellers), can get connected via another TT reseller within an hour or less*; it is only people on the BT network that are screwed, as OpenReach wont expedite their transfers.

 

The only time being on TT is a benefit........

 

* Phone a reseller, give them your details and they will give you a new set of log in details; enter them and off you go.

 

BTOR, despite the above 29th December statement, wont actually guarantee that, they originally said "New Year" to some people.

 

PS, can a mod please change "Fat" to "Fast", I didnt notice the mistake until just now.

BS. I do a lot of what's known as 'call-off's' (end-to-end tenancy connections, i.e. NTE to Exchange) We get a list showing routing details (Numbe-NTE-PCP-Exchange Bar Pair) If any of these are on LLU it will say so on the call-off sheet and they receive the same priority from OR as any other connection.

Quite often it's the reseller (e.g. Talk Talk) who delay things between them and BT Wholesale.

BS. I do a lot of what's known as 'call-off's' (end-to-end tenancy connections, i.e. NTE to Exchange) We get a list showing routing details (Numbe-NTE-PCP-Exchange Bar Pair) If any of these are on LLU it will say so on the call-off sheet and they receive the same priority from OR as any other connection.

Quite often it's the reseller (e.g. Talk Talk) who delay things between them and BT Wholesale.

 

I suggest you go tell that to the happy customers posting glowing reports on ISPR of getting online the same hour then; and the ISPs reporting that they can get people back onto the TT network with a simple change of log in details and password, because there were over a half dozen touting for the lost customers saying exactly this.

 

ONLY those still on a BT line are being held up, and even the non TT ISPs are saying this.

 

I suspect Fast etc, were fully VISPs, so the only change needed IS password and login details, everything else stays the same - ie managed and controlled by TT wholesale, the same as there are  VISPs running on Entanet and BT infrastructure..

I suggest you go tell that to the happy customers posting glowing reports on ISPR of getting online the same hour then; and the ISPs reporting that they can get people back onto the TT network with a simple change of log in details and password, because there were over a half dozen touting for the lost customers saying exactly this.

 

ONLY those still on a BT line are being held up, and even the non TT ISPs are saying this.

 

I suspect Fast etc, were fully VISPs, so the only change needed IS password and login details, everything else stays the same - ie managed and controlled by TT wholesale, the same as there are  VISPs running on Entanet and BT infrastructure..

I suggest you cast your anger towards other companies apart from Openreach. Other ISP's more often than not use Kelly's or Quinns for their install work. They do the same job basically as an OR 'front-end' field technician but, they're usually crap at what they do.

I suggest you cast your anger towards other companies apart from Openreach. Other ISP's more often than not use Kelly's or Quinns for their install work. They do the same job basically as an OR 'front-end' field technician but, they're usually crap at what they do.

 

 

I suggest you look at your own anger issues, nothing I had posted suggests I am angry; I was highlighting the fact that people switching to another TT LLU provider can get their connection restored in minutes rather than days; I am well aware that a normal switch takes longer, although there is a lot of public frustration amongst various ISPs that BTOR isnt doing much to help these people get back on line.

 

If small ISPs can finagle an early BTOR appointment by checking the BTOR appointments list for the area, why cant BT Retail or BT Wholesale be bothered to do the same??

 

And before you deny it is possible, Aquiss got my new line and fibre install appointments brought forwards by over a week after spotting a cancellation on the local appointments list; from a dead line being blocked by TT, to a fully operational NEW phone line with fibre internet in 10 days, where BTR were initially claiming it would take a month.

 

 

As for Kellys and Quinns, they both sub for Open Reach, in fact it is getting difficult to find a genuine OR van these days, most of the ones I see have a tiny Quinn or Kelly logo on them.

 

In addition, I know they do an inferior job, work got cut off for over a week due to them stealing the line to do a repair on someone elses connection, rather than do a proper repair.

See each morning how it gets lighter, then it gets darker later on... take a moment guys. Or not, Valhalla awaits the next keyboard warrior.

Reminds me to pull our incredibly overpriced zen adsl out of a property... sure it works, but then so do many others.

I hope Thor is as nice in person as he seems in SG1 :notme:

I hope Thor is as nice in person as he seems in SG1 :notme:

 

Made me remember a joke about Thor in a knocking shop.

Reminds me to pull our incredibly overpriced zen adsl out of a property... sure it works, but then so do many others.

 

Most certainly paying for the excellent customer service with Zen which makes up most of the monthly cost, I once went for an interview for a role at Zen around 10 years ago and the building is impressive.. They have a built in day nursery!