10 minutes ago, CWARD said:

It is all very well looking pretty and styles similar to offer dealerships for corporate identity but someone has to pay for it and it is the customer with less discounts available/passed on, higher labour and parts charges, warranty work not been done. All things that I don't want so I can have shiney floors, coffee machines and TV's whilst getting poor service from the staff.

Skoda dealerships have been the worst I've had to deal with but then I'm in area covered by DM Keith. all the surrounding ones are theirs too. If Skoda prevented a monopoly in the area it would add some competition where they compete on value and service but instead you either put with poor service or buy something else, I did the later.

Already happening at Hortons, Lincoln.  Servicing standards are dropping (and they used to be excellent) to such an extent that I now check carefully everything they've been paid to do, and it must just be the corner-cutting that we've come to expect from main dealers.  I have no wish to contribute towards the £1.3m Hortons have had to spend, and once the warranty's out of the way (maybe sooner) I'll be off to somewhere less glossy, but more reliable.

It's not just the dealers but Skoda as they are complicit in this as they should be dictating the standards but so long as they have money coming in from you they don't care. With the emmission scandal you will not only be paying for the new dealership but also the fines and compensation they'll be forking out for, a real slap in the face especially if you don't even drive a diesel! 

Everyone is going this way now.

 

Even banks are trying to have staff with ipads site down with you at a table over a coffee instead of a desk or counter.  You only get that if you're buying something