After reading Rainmakers recent topic on servicing due to the car requiring a oil service and being refused by the dealer to carry it out whether or not its a Motability car he has or not is irrelevant imo, I went on the search and came across this posted on a Vaux site regarding a Skoda on Motability and wondered if there is any truth behind it.......

 

Posted: 06 Dec 2016 at 7:11pm

Right then, it's a software issue. The service indicators on Skodas are still triggering on 12,000 miles. However since 2015 and the use of fully synthetic oils and some engine tweaks the first service is not actually due until anywhere between 10-20,000 miles normally the latter with the second service at 20,001-40,000 miles. According to Paul (my mate who is a Skoda Dealer Principal) the technicians will have checked the oil's condition and will simply reset the service indicator if no intervention is needed.  At the first actual service they will update the monitoring software to reflect 'Skoda LongLife'

 

Rainmakers initial topic https://www.briskoda.net/forums/topic/432815-bloody-incompetent-dealers-again/

 

Just a small point. Full Synthetic Oil will or should always be used, and this will be Long Life Oil from the Factory, and at Servicing.

 

VW 502 00 is Full Synthetic Oil, but not 'Long Life', it is for fixed Servicing. 9,400 miles / 372 day Service Schedules.

 

I take it the Free Litre supplied and the oil bought that people are topping up with is 5w 30 Full Synthetic Long Life to VW 504/507 

& not just Full Synthetic.

 

When did Skoda start saying 20,000 miles on variable. SEAT say the same now, what about VW or Audi?

http://volkswagen.co.uk/owners/servicing/regimes 

Edited 16 May, 20179 yr by Awayoffski

I can find this re fixed intervals that correspond to VW 10k miles http://www.skoda.co.uk/owners/service-and-maintenance/simply-fixed/default/ but nothing on variable

 

although I came across this on variable servicing but no mention of up to 18k as vw or any mention at all on mileage  http://www.heritageskoda.co.uk/service/regimes/

 

 

The time and distances are mentioned here under the two different types of service...

 

http://www.skoda.co.uk/owners/service-and-maintenance/simply-fixed

 

If what Rainmaker has been told by Skoda UK is correct then they need to spend some time correcting their owners manuals and websites.

 

Until then I'm going to assume the dealer and Skoda UK customer services haven't got a clue what they're talking about (nothing changed since I bought my first Skoda in 2009).

Skoda are just never that good with translations from Czech / German / Spanish to English then the km to miles gets weirder as the years go on.

Odd where Metric Countries & the biggest Manufacturer in the world can not get the various brands singing to the same song.

What am I missing here?  Variable servicing on every VAG car I've owned has always stated *up to 20K miles.  Hence why I always opt for that regime.   I usually get pretty close to this and inspection service due/oil service due burndown are usually pretty close together all the way to the point I get my car serviced.

 

If you're on a variable service and the cars various sensors tell you that an oil service is due at 10-12K miles then I would surmise that you're not on the correct service regime for your driving style/habits.  

 

Also, I'm interested to know...when these various techs are doing their own 'highly scientific' tests on the quality of your used engine oil, before just resetting the service light, are they adjusting their 'fixed price servicing' costs to reflect no oil has been used? 

 

It's your car FFS.  If you want to spend the money on more oil/filters/v-Power/fluffy dice then you instruct the dealer exactly what you want.  You're driving and paying for the car after all.  

 

 

 

 

1 hour ago, penguin17 said:

Also, I'm interested to know...when these various techs are doing their own 'highly scientific' tests on the quality of your used engine oil, before just resetting the service light, are they adjusting their 'fixed price servicing' costs to reflect no oil has been used? 

 

It's your car FFS.  If you want to spend the money on more oil/filters/v-Power/fluffy dice then you instruct the dealer exactly what you want.  You're driving and paying for the car after all.

 

Vag group must be the only ones to own highly scientific test kit which are not cheap and doubt that they do actually own anything of the sort tbh. I am foreman in a workshop that maintains emergency service vehicles and we don't have such a kit. Obviously these vehicles have a high service regime of 3-4 times a year but if the oil service comes on in between the oil is changed no issues. fwiw I'm a Auto spark by trade.

 

I think the other issue you mention is more down to Motability as the op has encountered so technically its not his car and is free to buy a fluffy dice if he so wishes  although my parents who are on Motability have never had an issue with an oil service,

who knows the real reason I don't know just asked the question