Hi Guys,

Ive used 1&1 to setup a website for my new company called PC Techniks I was just wondering if anyone could give me some constructive criticism the website is

http://www.pc-techniks.co.uk

Thanks

Looks good bud :-)

I keep meaning to get myn up direct-ithelpdesk.com but its getting round too it :/

If you need hosting give me a shout - Got 3 VPS on the go.

Cheers

On the services section and others, the text isn't filling the lines evenly when viewed on an iPad. Some lines only have one word.

I'd also consider changing your pricing section so that some of the items are "from" a certain figure. Data recovery, for example. That can be a ten minute job on a flash card thats been wiped, or very involved on a failed hard drive.

Lose the gmail address - you have a domain name. Use it.

The contact section has some German text.

The legal notice has missing text.

Oh, and the fonts aren't consistent between screens, and ALL CAPS looks ****e.

Hope this doesn't sound too harsh. Good luck.

I have a really good idea for this kind of business and it will take off - I just need to get round too it.

You see in the papers all the time about how kids should be going through proxys etc to filter that they see. I personally think it is a load of rubbish however all the do gooders out there wont.

Simply change the customers DNS servers to a content server I have and the jobs a good en! If the user wants reports then its chargeable etc.

On the services section and others, the text isn't filling the lines evenly when viewed on an iPad. Some lines only have one word.

I'd also consider changing your pricing section so that some of the items are "from" a certain figure. Data recovery, for example. That can be a ten minute job on a flash card thats been wiped, or very involved on a failed hard drive.

Lose the gmail address - you have a domain name. Use it.

The contact section has some German text.

The legal notice has missing text.

Oh, and the fonts aren't consistent between screens, and ALL CAPS looks ****e.

Hope this doesn't sound too harsh. Good luck.

No to be honest this is the kind of criticism i'm wanting, thanks it gives me something to work on, I only made this in about a few hours a few weeks back, it probably will start off just being basic but as time goes on it will improve.

I've just been offered the chance to share a shop with some one so i've got 4 weeks to get website up logos made price lists etc

Thanks!

I have a really good idea for this kind of business and it will take off - I just need to get round too it.

You see in the papers all the time about how kids should be going through proxys etc to filter that they see. I personally think it is a load of rubbish however all the do gooders out there wont.

Simply change the customers DNS servers to a content server I have and the jobs a good en! If the user wants reports then its chargeable etc.

How do you propose to change dns servers on tablets and phones (and stop them changing them back), as that's what lots of kids use?

Oh, and anyone that gives their kids uncensored and unmonitored access to the net is an idiot.

I have a really good idea for this kind of business and it will take off - I just need to get round too it.

You see in the papers all the time about how kids should be going through proxys etc to filter that they see. I personally think it is a load of rubbish however all the do gooders out there wont.

Simply change the customers DNS servers to a content server I have and the jobs a good en! If the user wants reports then its chargeable etc.

but what if the kid is clever enough to change the ip confiuration back to automatic? or do you mean change it within their router or something? those proxies are expensive, and yes i've had quite a few small businesses wanting this exact thing doing to improve production cause lets face it all a lot of them do is facebook and twitter all day... it's something I could be interested in!

Well it depends where you are looking to do this.

Business:

Stop users changing IP addresses using Group Polices - Set DNS on the Router.

or if users need to change IP addresses use ACL

1 Permit ANY (source) to **IP ADDRESS HERE*** (destination) DNS port 53 tcp/udp

2 Permit ANY (source) to **IP ADDRESS HERE*** (destination) DNS port 53 tcp/udp

3 Deny ANY (source) to ANY (destination) DNS port 53 tcp/udp

Remember to do the same for port 5353 for those extra clued up students

Home:

I would do something again on the router but I would need to know if the user has his/her own machine etc.

How do you propose to change dns servers on tablets and phones (and stop them changing them back), as that's what lots of kids use?

Oh, and anyone that gives their kids uncensored and unmonitored access to the net is an idiot.

Doesn't matter what device you are using - If you are going through a device I manage you wont get past the block. I know you could use 3G etc but that wouldn't bother me.. Your not using my network then.

1. Questions page - the text flowing problem noted by Dr Z is also present on the here plus I suggest changing this from:-

'"No Fix - No Fee" simply means that if our engineer does not know how to repair your computer, there will be nothing to pay at all.'

to

'"No Fix - No Fee" simply means that if our engineer cannot repair your computer, there will be nothing to pay at all.'

2. Prices page - inconsistency with capital letters within sentences plus the actual pricing amount should maybe be tab aligned and not just spaced as it doesn't look quite right for me. Alternatively, put the prices underneath the services at the beginning of a new line?

3. Home page - missing capital letter at start of sentences.

By my reckoning (and your pricing) that advice has just cost you £10!

HTH.

Front page, in the 'Leave the IT to us and relax' section. "want a quick and easy service for your computer repairs" should start with a capital letter.

And as mentioned I'd lose the 'everything in CAPITALS' look on the right-hand side. It doesn't look good and distracts the visitor from the main body of text. Other formatting issues as already mentioned.

HTML title of the homepage is set simply to 'Home -' - so I still have your site running as a tab in Chrome, but I don't know what it relates to.

In the 'Leave the IT to us and relax' section on the homepage I'd re-format that and remove the continual questioning. I'd be telling people what services you offer; go for a straight-forward approach rather than forcing visitors to think about the questions you've raised.

Other proof-reading/legibility/marketing issues on the front page:

"....have it back with you before you know it, saving you the stress of being without your machine for too long."

Try to set a more definite expectation here. What you've put is too vague and leaves the customer not knowing exactly what to expect. You and I both know that it depends exactly what the fault is, the complexity of the repair, the time taken and also what that customer's expectation is and definition of 'back before you know it'. Don't offer things you can't guarantee to deliver. Avoid this issue by re-wording and placing some time definition on the service offered, e.g. most repairs are undertaken within X days.

"Some of our experts come from backgrounds where they had to look after companies with over 400 users."

Depends on your target market of course, but that doesn't sound all that impressive a statement to me.

"We Excel in customer service and the customer always comes first keeping you up to date every step of the way. Give us a call now for a quote, with NO fix no fee you have nothing to lose!"

Excel shouldn't be capitalised. These sentences need re-working as they don't read particularly well.

Hope this helps and that no offence is taken by my comments. Just a few thoughts.

I have a really good idea for this kind of business and it will take off - I just need to get round too it.

You see in the papers all the time about how kids should be going through proxys etc to filter that they see. I personally think it is a load of rubbish however all the do gooders out there wont.

Simply change the customers DNS servers to a content server I have and the jobs a good en! If the user wants reports then its chargeable etc.

The problem I have with your business idea is that it's going to be quite intensive for you, IMO, to find the dodgy content in order to block it (unless of course, you yourself are simply subscribing to another service).

Customer uses your DNS server

Customer requests www.illegalporn.com/buyillegaldrugshere.html

If that's not on your DNS blacklist, the page is going to load, meaning that you have an unhappy customer, etc.

Not to mention that DNS blacklisting can only deal with the domain; how would you handle things like Mediafire/Megaupload/free web hosting sites? Block everything for the sake of a small percentage of bad results? Again, probably unhappy customer. I find DNS content filtering too broad (although DNS filtering does have its uses, I have an automatically updated DNS blackhold system at work to help prevent malware infections, it's not perfect but it's only blocking junk domains which have been set up for the sole purpose of distributing malware so there's not been a single reported false positive so far in ~1 year) and you'd be better off with a proper filtering proxy that could deal with specific pages rather than whole domains, and also deal with the cases where content is loaded via its IP address rather than a hostname.

Plus you have the technical limitations of having to change a customer's DNS settings (not an easy feat for the sort of numpty do-gooder you're pitching to). Personally, unfortunately, I can't see your implementation working; it's a good idea but you're approaching it wrongly IMO.

Re: the OPs website, I would have the following comments (some have already been raised):

Lose the capitals, customers don't like being shouted at

Make the fonts more consistent, I'm viewing in Chrome and it's a bit of a mess of serif, sans serif, bold, italics, regular, etc

Use a table on your Prices page, to knock everything back into alignment

Some of the sentences don't read well, although I haven't proof-read it properly. More than happy to do so if you wish, when I'm not at work

Expanding on what Wardy said about about the page being easy to lose due to the titles, as well as adding PC Techniks to the titles, try and find a suitable favicon. When I have lots of tabs open, it's useful to have an icon I can navigate back to.

I have a really good idea for this kind of business and it will take off - I just need to get round too it.

You see in the papers all the time about how kids should be going through proxys etc to filter that they see. I personally think it is a load of rubbish however all the do gooders out there wont.

Simply change the customers DNS servers to a content server I have and the jobs a good en! If the user wants reports then its chargeable etc.

Why would i choose you over OpenDNS? Which gives me reporting FOC, has 100% uptime, i can block content by category and has the scale to block content and malware quickly.

OpenDNS is what I had in mind - Resell.

Not duplicating anything above I hope -

Title banner - text is pixelated. You need to have that text as part of the image the large font size doesn't look very clean.

Services - Too much text. Better to have smaller headlines and link to further pages. The colours on the while look a bit washed out.

In general. tidy it up. Too many odd sets of line spacing.

Why is there a login link at the bottom of the page? Customers don't need to see any link to your backend CMS

You'll get skiddies trying to get in if you make it too obvious.

Your copyright code is coming out as ASCII ©

Have your contact details on the right hand of every page. Get a land line in there too if you can and an answer phone.

A mobile only tweaks my paranoia

Some of the stuff on the right doesn't really add much.

All said though it's not that bad at all.

Advice for the business is to have a customer sign off form at the end of every job to ensure you record they're happy. Customers are ******s and they'll blame you for everything if you don't cover yourself.

OpenDNS is what I had in mind - Resell.

To be clear, you're thinking of basing your service upon OpenDNS's current infrastructure?

OpenDNS allow you to become an authorised reseller.

If people were to market a web blocking feature and give it a good name I cant see why this wouldn't take off

I thought you could only resell OpenDNS enterprise products. You can't resell the free product!

Why would a home user want to buy a rather costly enterprise DNS solution?

I was thinking along the same lines to be honest, trying to see exactly what's being proposed using OpenDNS!

Please don't take this the wrong way but:

The questions page would read better as FAQ

The no fix -no fee explanation..."if our engineer doesn't know how to repair", it just doesn't read well, may I suggest something like "if our engineer is unable to ", and the within two hour visit, that might sound better as "same day"

And just to echo some of the other replies lose the block capitals, and a land line number, plus a registered address, adds such a degree of reassurance. Good luck with your venture.

Why are you not using your domains email address ?

[email protected] ????

rather than [email protected] etc?? if you own the domain there should be no issue, also your contact page has some random german on it

Kontaktformular

It would be more of a "Managed Service" agreement with home users. They would be paying the business for managing what content is blocked and for reports on usage.

It would be more of a "Managed Service" agreement with home users. They would be paying the business for managing what content is blocked and for reports on usage.

Can't see many home users paying for something like that to be honest.

I suspect the ones that would.. Will already be savvy enough to setup opendns anyway

But still, you're going to have to subscribe to OpenDNS Business. Which is going to cost you a fair amount. Which you're going to have to pass on to your home users. For a service which (again, IMO) isn't actually going to do a perfect job of blocking, because of the limitations of filtering on DNS rather than URL. The home users would be better signing up for the free product themselves and just using OpenDNS' built-in management tools, to be frank. They could get essentially what you're offering, but for nothing.

Depends...

Say for example if I said to a neighbour I can implement web control at £10 a month you choose what should be blocked

Allow for 3 free changes to be made over the course of 12 months (example, make changes to categorise) after that it is chargeable.

Have different pricing ranges for different reports, so £10 a month would cover the user for the full report available per month.

I'm just trying to be imaginative into it. I know if I was looking for web filtering that I didn't need to set-up or manage and had a report on who is on what for £10 a month I would take it! £120 a year - For some software products out there it costs more and the user is expected to install it and set it up.