I’m looks at the extended warranty on the superb and have selected the 4th year.

 

has anyone taken the 5th year?

 

thoughts on if its worth it and what it covers?

doing 20k a year, so I am trying to decide what to do beating in mind it’s a pcp car so I might just hand it back at year 4 or trade it in for something different.

 

 

19 minutes ago, cheezemonkhai said:

I’m looks at the extended warranty on the superb and have selected the 4th year.

 

has anyone taken the 5th year?

 

thoughts on if its worth it and what it covers?

doing 20k a year, so I am trying to decide what to do beating in mind it’s a pcp car so I might just hand it back at year 4 or trade it in for something different.

 

You had to pay extra for 4-th year of warranty???

 

Again, I aint probably right person to open my mouth but where I live 5-th warranty year is manufacturer warranty and it covers same things as usual warranty. 

I myself considered 5-th year a bit too expencive but I don't know how much it is in UK.

I have always considered an extended warranty to be buying peace of mind and spreading the cost rather than saving money. The manufacturer certainly won’t be losing money out of the deal across their whole range, but they don’t pay the same labour costs as us and if you happen to get a car with a weak point it could end up saving you a small fortune.

Try and gauge which scenario would be more annoying… buying a warranty and not having to claim or a hefty repair bill (similar cost overall) for something like a faulty DSG?

In the UK, the first two years are underwritten by the manufacturer and the third “free” year of warranty is dealer backed. It’s the same cover, but anecdotal evidence suggests it can be harder to claim in the third year because of this. I bought a 5 year warranty with my previous car prior to registration and it also meant the third year reverted back to the manufacturer backed cover. It was identical cover to the first 3 years, but with a 90,000 mile limit in the 5th year. I had resigned myself to get the car serviced at an official dealer. Not essential, but didn’t want any issues with a claim. I ended up selling the car in the 4th year and over a year of fully transferable warranty was a big selling point.

Third party/dealer warranty cover after registration is a whole different ball game though. Go through the T&C carefully before purchase.

2 minutes ago, Alan_P said:

 

I have always considered an extended warranty to be buying peace of mind and spreading the cost rather than saving money. The manufacturer certainly won’t be losing money out of the deal across their whole range, but they don’t pay the same labour costs as us and if you happen to get a car with a weak point it could end up saving you a small fortune.

Try and gauge which scenario would be more annoying… buying a warranty and not having to claim or a hefty repair bill (similar cost overall) for something like a faulty DSG?

In the UK, the first two years are underwritten by the manufacturer and the third “free” year of warranty is dealer backed. It’s the same cover, but anecdotal evidence suggests it can be harder to claim in the third year because of this. I bought a 5 year warranty with my previous car prior to registration and it also meant the third year reverted back to the manufacturer backed cover. It was identical cover to the first 3 years, but with a 90,000 mile limit in the 5th year. I had resigned myself to get the car serviced at an official dealer. Not essential, but didn’t want any issues with a claim. I ended up selling the car in the 4th year and over a year of fully transferable warranty was a big selling point.

Third party/dealer warranty cover after registration is a whole different ball game though. Go through the T&C carefully before purchase.

 

Wow, again much different that we are used to. We have 4 years and 120 000 km manufacurer warranty and you can buy one more year and 30 000km as an extra for 590 euros. And our fifth year is not dealers warranty.

 

European manufacturers only really introduced the third year in the UK due to pressure from Japanese offerings. Hopefully the excellent South Korean warranties and poor sales will step things up again

3rd Year of Warranty in the UK is not Dealer Backed, it is Skoda UK backed, the Importer so Skoda UK / VW UK.

http://skoda.co.uk/SiteCollectionDocuments/Brochures/Warranty-Booklet-single.pdf 

Edited 18 July, 20187 yr by Offski

It sounds the same as Audi then… “Audi UK” backed the third year and it was funded by dealerships. Who covers the first two years of the Skoda warranty? Does Skoda UK have a different arrangement with the dealers?

The third year warranty with 60,000 mile limitation.

After the first two years of your warranty, your vehicle

will be covered by a third year ŠKODA authorised

network warranty if:

> The vehicle has not exceeded 60,000 miles

> The vehicle was imported by ŠKODA UK and

supplied through the United Kingdom ŠKODA

authorised network

If you buy through an authorised dealer you get the third year of cover… same setup as Audi by the looks of it.

Skoda, VW, Audi, SEAT pay the Manufacturers Warranty in 2 years, so in the UK really VW UK. 

They get it back, Paul Willis CEO VW UK, top boss, Front Man, Salesperson, kidder on, VW Group Employee, as they all are.

 

Play with words, but Skoda UK provide the 3rd year cover, pay for warranty work, the Approved Dealers require Skoda UK approval to do Warranty Work.

 

The Dealership Gestures, Contributions is a pith take.  Skoda UK pay it.

Edited 18 July, 20187 yr by Offski

Dealers still need approval because it’s a pot that the whole network pays into… not just one company. I first read about this quirk online and confirmed it with the service manager over at Audi Glasgow. I would be surprised if another VW Group company does it differently, but totally possible.

Where did you find out that Skoda pays?

Car Dealership Owners / Investors / Directors are not losing money out their pocket from Skoda / VW / Audi / SEAT Fundamental Design, Manufacturing , Material, Quality Control failings really.

They make their money or move on.   VW Group keep making mistakes and keep paying Warranty Costs, only they have become awkward,

Skoda UK gets Rod McLeod in charge, a VW man since 1996 and now it is all 'Case closed' bog off and do not bother us.

 

 

 

 

Thanks for clearing that up

I am extending to 4 years regardless, it’s just that adding year 5 is an additional 380 on to of the first 250 for year 4.

 

By the end of year 4, the car will have 80k on it and probably be worth little. Hence it will go back or go part ex.

 

If I kept it I think i’d start self servicing, and run it into the ground. I figure the self service and using a specialist would save a couple of hundred quid in the year, plus the 380.

 

If you part ex you won’t get more for it either.

Edited 18 July, 20187 yr by cheezemonkhai

If there was a good chance I was keeping it and it has a DSG, I would probably go for the 5th year at £380… only if the 100,000 mile limit was going to cover your mileage obviously. You would struggle to get a third party warranty with far more limited cover for anything close to that.

If you’re 50/50 about returning it and it’s a manual then give it a miss.

It’s a manual and a diesel, so I assume they’ll be banning it in 5 years anyway.

11 hours ago, Alan_P said:

If there was a good chance I was keeping it and it has a DSG, I would probably go for the 5th year at £380… 

 

Wow, only 380 pounds for 5-th year? That's way cheaper than we have!

Personally I would buy it for such money. Even if for easier selling after 4 years. 

This morning on the Skoda UK Configurator i see the 1 year Extended Warranty of a Superb at £300 & 2 years Extended as £630.

Maybe that is a different spec model though.   Still worth every penny if a car is a Keeper for 4 years or maybe longer IMO.

Considering the lengthy and comprehensive list of exclusions ,wear and tear items, and get out clauses (misuse/neglect/user damage) I do not think this "warranty" is worth it.

Take note that warranty taken AFTER purchase of car (i.e. not at point of purchase new) is not the same. It is a financial services product and there are some further exclusions, critically the electrical and entertainment systems. So should your Columbus sail off into the sunset, you're stuffed.

If you have a DSG then yes, if you have a troublesome engine, one that burns oil, yes. Otherwise remember goodwill does exist for customers regularly servicing and although it's often difficult to get past the dealer stonewall, it's obtainable.

 

In the case of our cars, 2 have had major costly problems out of warranty. Goodwill did pick up a large part or all of the bills. And in the end the cost was considerably less than the extended warranty.

 

I suppose one benefit of the extended warranty would be the ability to move freely to other dealers.

 

 

 

Edited 19 July, 20187 yr by xman

Just to clarify warranty and goodwill in the network ( i am an ex warranty admin having worked with audi, vw and skoda for around 8 years) 

 

As a lot of you know one dealer from another seems very different to what they will replace/fix under warranty.  This is because all dealers in the network get audited by skoda/vw/audi/seat uk as a warranty admin we are only allowed a 2% error rate from 60 random claims, anything above this gets extrapolated over the past 12 months claims total (parts and labour)  eg a 10% error rate and a dealer did 1mil, the dealer gets fined 100k,  a lot of dealers get more than 10% error rate as well.   So the dealers that do not tend to warrant certain items are generally the dealers that understand what is claimable from the factory. As you can imagine being fined that amount your head goes on the chopping board.  The VAG UK  are also getting more strict on what is claimable as THEY also get audited by the brand in germany.  

 

As far as goodwill gesture goes. This changed a few years back and dealers were allowed to make this decision themselves however the dealer had to contribute to it as well.  The car has to have a full service record within the network and usually the dealer you have visited, because part of the goodwill comes out of the service dept in that dealership. 

 

Eg. Your abs pump is faulty

 

Dealer decides to help and offers 20% towards the repair skoda uk automatically will match that 20% so you end up with 40% goodwill towards the repair.  So bearing this in mind its better to keep the car serviced/repaired within the network at a CHOSEN dealer. 

 

Hth

 

Adrian

Could you explain "error rate”? Is this where work carried out under warranty does not resolve the problem?

 

Also there is a suggestion in your post that customers are sometimes denied a warranty repair even though the terms may cover it.

Edited 19 July, 20187 yr by xman

Yes sorry i should have explained this, error rate is a percentage of errors when a claim is made.  So this can be something that is claimed that isn't actually covered by warranty or is misdiagnosed.  Basically anything thats wrong with a claim. This can also be if you have a eml light on and you have a sensor replaced, 1 week later your eml light comes on again and its the same circuit and it turns out to be a wiring fault.  

So the dealers not willing to do certain things on warranty arent the bad dealers but are the ones doing the right thing. When a claim gets rejected (before an audit)  the dealer has to stump up the costs.  The warranty system automatically passes claims as authorised (awaiting payment) but can still be rejected