Struggled on two separate occasions to try and arrange an appointment to test drive and then subsequently order a car.

 

First time, I was fobbed off on numerous occasions that the person who could help would call me back. Finally after the 4th attempt, I gave up and went else where.

 

A few years later, renewal time and I wanted to try and do the same again (hoping that it was a one off) only to find the same happened again.

 

First time however, they had the cheek to send me a survey asking how things went. Some head honcho at the branch decided to call me up and question my response, as they felt it was an unfair assessment of the service I had received.

Almost identical to my visits there.

 

Two new Octavia's ordered in past 3 years, both times sales weren't really bothered or interested.

 

Their loss on both occasions, and despite being closest dealer to me I get services elsewhere.

Yesterday I got the impression that this dealership is too big to care. Following a catastrophic brake failure they were unable to accept my recovery and offered me a first available appointment in SIX WEEKS! I was almost speechless!