Have to say I’m not that impressed with Skoda parts. Ive got a poorly fitted exterior trim part on the driver side rear door that needs replacing.

 

The dealer has ordered this online with Skoda parts twice and each time the part number on the box is correct but the part delivered by Skoda parts is for the opposite side of the car.

 

The dealer showed me  the online system showing the exploded diagram of the Kodiaq which details the part numbers and it’s spot on, on his order.

 

He even tried re-ordering both parts for both sides and yep you guessed it, he got the wrong parts again! Passenger side came with the correct content, driver side came with passenger side trim! So it isn’t a case of the numbers being swapped.

 

Tried ringing Skoda customer care and they where nice but unable to do anything,

 

So now the car has been in and out of the dealers every day except Sunday for a week and it’s still not fixed! Grrrr Skoda Parts simply thick as a brick! 

Has the skoda parts dept contacted skoda parts technical. They need to if they havent to sort it. Looks like all of them has been boxed wrong so needs sorting there end and they can manually sort the correct one and expedite it

45 minutes ago, Adrian55555 said:

Has the skoda parts dept contacted skoda parts technical. They need to if they havent to sort it. Looks like all of them has been boxed wrong so needs sorting there end and they can manually sort the correct one and expedite it

They apparently ordered the part directly from the factory now on express delivery. So hopefully tomorrow we'll get the right part.

Yes sounds like what they have done is what i mentioned, when they contact parts technical it goes to factory and express is when they expedite it!  You should get the correct part this time. Unfortunately these things happen!  Not often but in my time ive come across this maybe a dozen times 

All resolved today SKoda had the parts sent by air and the numbers on them are different to what’s on the dealer exploded diagram, the original faulty ones and those shipped before. 

 

Looks a a bit like an upgrade occurred.

Glad its all sorted