I'm wondering if anyone can save me a trip to the dealer. When trying to pull the ski hatch handle (front or back) it feels as though whilst the internal metal latch does move it'cs catching on something and jamming so I can't open the ski hatch, has anyone else had this and / or has anyone got any tips to open it?

 

Thanks

Anyone?! Lots of reads but no solutions (so hopefully this isn't a common problem!)

Update on this one, I had a new ski hatch fitted today as the mechanism was broken.

 

Having told me that this wasn't covered as part of the warranty then after a little bit of to-ing and fro-ing with customer services and it was agreed that Skoda and my local dealership would share the cost and I wouldn't pay for a replacement so the result was good but I don't understand why it wasn't initially covered by the warranty to be honest. It's not like I use it often, I remember opening it when I got the car (Mar-18) and not sure I'd tried to use it again since until I picked up a couple of garden canes in June and tried it and it wouldn't open.

That's Skoda for you. I had a brand new Karoq Sportline last year. Ski hatch broke this year (having NEVER used before), was told that a part was 'missing' which they can't claim for on warranty so had to pay to have it fixed. I was billed £5 for the part and no labour - I kid you not! This was at the supplying dealer. VW or BMW would have done this for free - that's the difference.

On 18/09/2020 at 20:39, weyland said:

That's Skoda for you. I had a brand new Karoq Sportline last year. Ski hatch broke this year (having NEVER used before), was told that a part was 'missing' which they can't claim for on warranty so had to pay to have it fixed. I was billed £5 for the part and no labour - I kid you not! This was at the supplying dealer. VW or BMW would have done this for free - that's the difference.

 

Yeah it just leaves a bad taste and what do they achieve, maybe a couple of quid from those who cough up? Doesn't seem worth it in the long run to me.