Bought a new iV L&K in March. Manual was useless, covered wrong kit such as infotainment, badly translated, skipped some areas, etc. It was dated 9/19.

 

In July, Skoda issued a recall notice to replace manuals for iV. My dealer acknowledged and put it on order. We waited, chased, waited.

 

Now dealer says they've been told by Skoda there will be no printed manual...just on line. It is there dated 6/20 and now downloaded.

 

But that's ridiculous, a printed manual for such a complex (and expensive) car is really essential. Like many I sat in the car and tried to master functions, and still not happy (such as user settings, built in SIM, hybrid functions). These are either missed or badly set out in the original book. Printing a 200 page book isn't practical, and doing it on my phone is a nightmare. Flipping back and forth (scrolling), trying to remember where things ara, having to scroll all the way to index and back. Tiny pictures, or only a small part of a page on zoom.

 

Anyone else as irritated as I am? Do new iV's really come without a manual. Is this a warranty issue...ie the original part was faulty. Advice please. 

I share your annoyance. You'd think for £30K they could throw in a printed manual. It's not just the automobile industry, either. My new OLED television has no printed manual. At least I can sit in front of the telly with my laptop. It's more difficult in a car.

One detail: Are you just browsing a PDF on your phone? If that's the case I agree it's a PITA to view and organize content as desired.

However, if you download the "MySkoda" app and add your VIN, it downloads the manual for your car (and it will always be the latest version without worrying about the dealer ordering it etc.) but even more important the content is well arranged for phone viewing, with a very well working Search function plus a Bookmark feature to save the content you use often or like to re-read. On a medium-sized phone with a good screen it's a breeze to use, 10x faster and more efficient than getting a manual out and trying to search for "view" for example.

Even though my manual seems written ok, (Superb MY2019) I have left it at home permanently and have found everything I ever needed via that app.
 

I took my Superb in for the "manual" update but the one they gave me was still 9/19 so total waste of time 😞 

Will download the new one as as has been said the paper one does not correctly cover the car.

 

John

I'm also unhappy about the physical manual issue, HOWEVER - my new IV (sept 2020) has a physical manual but some things are missing and there are references to the on-line version.

Story so far - the user manual with my iV bought in March is very inaccurate, kit is wrong, pictures are wrong, instructions are wrong including safety instructions, obviously affects a large number of owners, so Skoda did a model recall (July) saying they'd replace it and I was notified.  Waited eight weeks until told in September by garage that Skoda had now decided there would be no printed version, only online. Which is a pain both because it's complex so I always keep the manual in the car for the first few months as I learn, and looking up on a small phone screen is a really difficult and almost impossible to read.  Manual dated 9/19. 

 

Then last week, a surprise call from the garage saying they had received the replacement manual which I collected (wrapped in an unopened Skoda bag etc.. They later rang me to check mileage so they could cancel the recall on my car. In the evening I sat down to read...only to find I've been reissued with another copy of the old original and faulty book, dated 9/19. Useless. 

 

Am I right that once a formal recall is made, the manufacturer has to register it and report back to DoT or whoever on its progress - so cynically they've sent out copies of the old handbook, just so garages can tell Skoda a manual has been given out...and Skoda in turn collate the figures and then appear to comply with the recall? In which case isn't this illegal - if they recall to reissue the manual, shouldn't they do just that? Thoughts? 

most of the 9/19 manual will surely still be relevent and you have a downloaded copy of the 6/20 manual, so if it was me, i'd just photo copy any pages needed from the new manual no need to  copy the whole manual,

should'nt need to have to do this, but seems like the easiest option,  at least until skoda can come up with  a paper version.