Insurance not refunding...

[dazz600]

Hi

Earlier in the year I renewed my van insurance 

6 weeks later I sold the van and informed the insurance the same day

They told me they would refund me pro-rata minus a fee of £75

Payment would supposedly take up to 28 days but nothing has been refunded 

I am calling them this week but what can I threaten them with at this point to get my refund 

Tia

[J.R.]

Huffing and puffing and burning their house down?

 

You havn't said how long you have been waiting for the refund.

[dazz600]

Yeah, sorry

30 days

 worth huffing and puffing about

 

 

Edited 19 April, 2021 by dazz600

[ChrisKnottIns]

If they don't issue the refund promptly you can make a complaint to them which has to be done before taking it any further - such as to the Financial Ombudsman Service.

[dazz600]

2 hours ago, ChrisKnottIns said:

If they don't issue the refund promptly you can make a complaint to them which has to be done before taking it any further - such as to the Financial Ombudsman Service.

Thank you 

Just what I needed

[ruffday]

How did you pay. If credit card then you can claim it back from them.