FAULT:   The Bluetooth connection seems to start up OK but then keeps dropping. The Columbus screen gives the warning "Trying to connect" and this goes on and on.  Occasionally it does connect but this only lasts for about 30 seconds before it goes into the "trying to connect" routine.  I have never failed to make an outgoing call from the car????????

 

PHONE: iPhone 5 SE

 

ATTEMPTED REMEDY:

1. I have deleted the users (2) and re-installed one user under a different name but without success
2. I have carried out a factory reset which has changed nothing

 

I have searched previous postings on this forum about Bluetooth problems but those that I have read apply to NO Bluetooth at all.  Any ideas will be gratefully tried.

Have you checked another phone?

Thanks for the response.  Yes I tried another phone no difference.  However, I have just found the solution on a USA YouTube VW fix: EXCEPT:  The connection is under the Driver's seat in the UK, "passenger seat" is mentioned in the clip.  2.  There is no "polystyrene box", it is a plastic cover that just pulls off.  3.  The connection looks identical to the one in the YouTube clip but the release is effected by depressing a small black tab in the middle between the white clip wings. 

So the the operation is;  swing back the clip, unplug the connection, re-fit the connector, swing back the retaining clip.  Turn on the ignition, search for Bluetooth and when it comes up the response is "Already connected" - SUCCESS!

It took less time to do than to find the solution on the internet.

 

  Except