Does anyone have the email for Thomas Shaefer CEO of Skoda please? I am having a terrible time with a problem that customer service is not responding to so want to escalate it to the top. Many Thanks.

c..o VW Group Germany / Skoda. 

skoda-auto.cz

 

 

?

Which country are you in because if the UK Rod McLeod is the Brand Director who will have a PA respond telling you a Resolution Manager will be in touch.

Edited 24 August, 20214 yr by e-Roottoot

I'm in the UK. I wanted to email Thomas Shaefer as he is the overall CEO but can't find his contact details.

You can SKODA CZ.   I found him easily on Linkedin and could message him.

  You know his name and his job title, address it to him at Skoda CZ.  They will know who you mean.

 

Skoda UK is the Importer.They are your Customer Services & the Warranty Provider.

Skoda CZ are not caring a monkeys about UK problems, they are not that stupid to not know what they are.

 

 

 

Edited 24 August, 20214 yr by e-Roottoot

Hi

 

Does anyone have email address of current CEO Skoda UK. I'm getting nowhere with customer services

 

Welcome.

 

Can you hint at what your problem is?   

 

 MATHEW BOWDEN took over as Director of Skoda UK on February 1st 2022. 

https://cn.linkedin.com/in/matthewbowden2

 

Someone at Skoda / VW UK will see these posts.   

They say never listen to forums, funnily they know what is posted though. 

 

When you did get communications to the Brand Director it was passed to senior team members.

Recently that was Kate Laws who is Senior Management and was a Resolutions Manager.

https://uk.linkedin.com/in/kate-laws-88b559144

 

VW UK have Skoda CEO's / Brand Directors coming and going very regularly now.

You just need to refer for the attention of, or deal with VW UK,  

Customer Services Managers like ones that have been talked about on here recently seem to not know there arse from elbow and certainly seem to have little knowledge of ongoing issues that customers have and they have never heard of.

Edited 29 April, 20224 yr by roottoot

I am trying to obtain refund for an extended  warranty which I purchased when I bought the car. Happy to supply copies of correspondence with customer services department. 12  telephone calls, several emails and no one wants to take responsibility for dealing with it. I had no issues with obtaining a refund on my last purchase.

Thanks.

So a Financial Agreement. 

Was it mis-sold, or mis-represented and are you cancelling within 14 days.   No T&C's provided before purchase etc.

 Or was it some other issue.

 

Is the seller / dealership not who needs dealing with.

The one that needs a solicitors letter if that is what it takes to get their attention.   

The CAB is often enough to get a Scottish Dealership to play the game.

Edited 29 April, 20224 yr by roottoot

Other issues. Car sold & was just 25 months old with only 50k mileage. The extended warranty hadn't kicked due to it's mileage/age. I wasn't sent any T&Cs however I've done my research and am entitled to a full refund. The bizarre fact is no one at Skoda who is supposed to deal with it. 

@AnoopAKC     Do you mean you bought the car new and before it was first registered you paid for the extended warranty for year 4 or 4 and 5 and now you have sold the car? 

Yes

I have only ever known of the Extended Warranty staying with the car when sold or traded in.

People have bought a used Skoda and only after found out it has an extended warranty beyond the UK 3 year manufacturers warranty. 

 

I must try and look at the T&C's where it says you can get a refund before 3 years has passed.

Edited 29 April, 20224 yr by roottoot

I wasn't sent any T&Cs. Clan Covid became official a couple of weeks after I took delivery. My understanding is that if warranty condition not started or no claim made if it has, then entitled to refund.   

That is an issue then.

It was for you to get the Financial Agreement & T&C's and read them. 

If that needed pushed at the Dealership then that was who to push.   If it was Skoda or VW Finance or whoever then that was who to push 2 years ago or since.

The Extended Warranty needs to be applied before the car is first registered, lots of sales people said it had to be when ordered, that was wrong.

 

Good luck with things.   

If refunds are available before the car is over 3 years old and the extension covering year 4 or 5 starts then i could see plenty wanting that refund.

 

 

Edited 29 April, 20224 yr by roottoot

Thank you. 

1 hour ago, AnoopAKC said:

I wasn't sent any T&Cs. Clan Covid became official a couple of weeks after I took delivery. My understanding is that if warranty condition not started or no claim made if it has, then entitled to refund.   

In which context, where is the supplying dealer based? Knowing that makes it easier to give right advice on how to escalate.