Customer Dis-Services...who do I complain to.

I've had a problem with MyConnect for six weeks. Won't connect. I have been asked to resubmit screenshots and shots of what I do six times now. Still not working. Yesterday  having spoken to the factory (allegedly) they said I was submitting the wrong data. All six sets of screenshot show the data they want and claim I've got wrong, has been submitted every time. Typically they didn't check the evidence they've repeatedly asked for (presumably to stall me) and simply pushed back at me. I've asked to speak to a supervisor  and been told there are none. Has anyone found someone significant in Skoda who'll take my warranty issue seriously and not repeatedly fob me off? Thanks.

Edited 12 March, 20224 yr by Brockysuperb