22 hours ago, ChrisJ944 said:

LOL! Erik, it is not a story I'm afraid.  Go to the Skoda Portal; the instructions for doing this on MIB3 are linked there on the front page.  If it hasn't worked for you then you should inform Skoda Customer Services.  I'm going to wait until the other issues with my car are addressed before I try.

 

The map updates are free.  I still get them on the Skoda Portal and only have the 10 year SOS call and OTA system updates subscription.  The annual subscriptions have lapsed.

 

Having the map updates delivered to your car OTA is the paid for service.  To see if your subscription is active or not, just log in to Skoda Connect.  Whether or not it works on your car is a different question altogether.

You are correct to state that this what Skoda tell you to do. The "story" is that Skoda actually believe that this is a viable method of doing a map update - this only proves yet again the people at Skoda has no idea about digital cars, and what is good for customers of very expensive cars.

7 hours ago, travs said:

This is insane - I've been wondering where the SD slot referred to in all the documentation is; at no point does anything talk about OTA updates.

So I'm on 270, I had an update download while driving (stopped when the car moved, but continued when we were in traffic. I now get a popup telling me to install an available update but when I click on the install button, it goes to engineering mode and then has nothing in the list of media to install from.

 

If I'm reading the above right, I need to go to a dealer and get them to run the update so I can get the OTA updates working properly, is that right? And if they're not happy, raise a complaint with Skoda UK?

Based on my own experience, and from what I've seen on this forum, yes, you should follow the route that's worked for other owners.

1.  take a screen shot from this forum about the software version 0278 - this will prove that an update is needed and is POSSIBLE

2. take the info from me that the sat nav database is at 22/4, which means that this update is also possible. 

3. list all the little problems that you may be having with the car, such as poor electric range,  road signs in KPH not MPH, software updates not happening OTA etc

4. Log a complaint with SKODA UK before booking with the dealer - this way the dealer will get better support from tech support at Skoda HQ

5. make sure you get a FREE loan car whilst they work on your car since it may take days not hours, and this is a warranty problem NOT YOUR CHOICE

6. make sure that the dealer confirms that they know what to do BEFORE leaving your car (tell then to contact Skoda UK tech support team)

 

One excuse for my OTA updates not working was that I had not added my data of birth to my online user profile - how totally stupid if that is true !!!, so get the dealer to check that your registration / profile is complete (it does restrict some of the Connect services working).

 

It should only take a few MONTHS to sort out !!!