Hello,

 

Can anyone tell me if they have encountered this problem and how they were able to resolve it please ?

 

I have a Kamiq for which I took out a PCP agreement in late April. I wanted to register my account with the Skoda FS portal

and while I received the email validation link and successfully created an account - when I log in to the account it seems the

system refuses to validate my details with error code CP002. I have got a lengthy email trail from VWFS customer services

which doesn't amount to much. I got a bit frustrated and threatened them with the Financial Ombudsman - so now I get

no replies at all !

 

All this would be laughable, were it not for the fact that I actually want to make a significant payment on the account.

 

Has anybody else felt my pain ?

 

 

 

 

 

 

Sorry to necro this thread but I’m having the same issue and your thread is literally only 1 of very few results after searching the error code.

 

Did you manage to get it sorted in the end?

 

I had some back and forth from VWFS (the usual scripted rubbish) but eventually I told them nothing was working and they replied that I had to call them…. what is the actual point of online communication if you have to eventually ring them to get anywhere.

I am having the same problem, the system refuses to validate my details and displays an error code CP002.  Anyone ,managed to resolve this?

On 27/01/2023 at 18:17, Piperp2 said:

I am having the same problem, the system refuses to validate my details and displays an error code CP002.  Anyone ,managed to resolve this?

I manage to solve it, apparently the guy on the phone from VWFS said it could be because my Hire Agreement was still fairly “new” (even though it had been over a month since I signed the documents…) that it hasn’t registered in the system yet, strangely enough the very next day I tried and bam it let me login.

 

Best to give VWFS a call just to give them a nudge up the ass to get your agreement up and running on their systems.

To provide an update... VWFS did eventually come clean and tell me they were "technical issues" in getting their CRM system to talk to their back end

administration systems. Their technical gurus did eventually resolve this issue and I am now able to login to my VWFS account.