Passenger door central locking issue on 68 plate

[Binx1310]

Hi

 

my parents have a 68 plate karoq that they bought second hand from main dealer a couple of years ago. 
 

passenger door has stopped opening on central locking. It has keyless entry. I went through the settings over the phone with them in case the settings had been changed. 
 

Touching the button on the door, double pressing the key etc don’t work so I suspect it is something up with the actuator or wiring for that door. 
 

has anyone else had a similar issue and is it something that is within the “reasonable lifetime” and may be done by dealer foc? 

[pragmatix]

The locks can fail on the earlier cars, that's likely to be the problem.

[Gomezz]

It appears to be a known problem to dealers, I had my drivers door lock replaced in April on my 18 reg but I have the All in One service warranty package.

Ask the dealer about it being done if they do the servicing, may do it as a good will gesture?