Hi all,

I'm about to pickup a 2nd hand 2018 Superb shortly. 41,000miles, one owner and appears to have been well looked after. DSG oil service is due so have asked for that to be done. The car comes with 12month warranty/breakdown (albeit limited warranty with many exclusions!)

Having come from an in warranty VW Transporter and 9 months of hell trying to get them to fix anything was all under warranty I do question the value of extending any warranty on any VAG vehicle.

 

Realistically does much go wrong on these Superb's?

 

The things I worry about are the DSG as I'm aware its heavy cost when it gets ill or the radar telemetry electronics for adaptive cruise.

Concerningly should it ever go wrong, what's to stop the Skoda dealer spending hours of investigation and pulling the 'wear and tear' argument and then I'm left in their debt to get it sorted anyway.

I take it this is not a Skoda Approved Car and a Skoda Warranty.

?

Who is the Warranty Provider.

Does the Dealership supposedly do the Inspection and report for the Warranty.  ie RAC or AA Approved?

 

What engine and DSG has the car? 

If the DSG was due at 40,000 miles then that is past.

?

Has the servicing up to now been done to Guidelines / Recommendations / Schedules even?

Yes its from a Skoda main dealer, used approved. It's the 150bhp Diesel.

I had to push them to do the DSG oil change. Hopefully just being a tad over the 40,000 isn't a big deal.

I'll probably continue to get it done every 30k if it doesn't let me down.

All other services have been done by Skoda from what I can tell - it's on the flexible service regime.

18 minutes ago, ffvrs said:

Hi all,

I'm about to pickup a 2nd hand 2018 Superb shortly. 41,000miles, one owner and appears to have been well looked after. DSG oil service is due so have asked for that to be done. The car comes with 12month warranty/breakdown (albeit limited warranty with many exclusions!)

Having come from an in warranty VW Transporter and 9 months of hell trying to get them to fix anything was all under warranty I do question the value of extending any warranty on any VAG vehicle.

 

Realistically does much go wrong on these Superb's?

 

The things I worry about are the DSG as I'm aware its heavy cost when it gets ill or the radar telemetry electronics for adaptive cruise.

Concerningly should it ever go wrong, what's to stop the Skoda dealer spending hours of investigation and pulling the 'wear and tear' argument and then I'm left in their debt to get it sorted anyway.

I think it helps to re-frame the question as akin to gambling.

You: "I bet £250 that the car I'm buying will break down and the cost of the repair will be more than £250." (Or whatever the warranty costs.)

Dealer: "I'll take that bet, only I'm not going to cover absolutely anything, willy-nilly. I'll cover the stuff that's not expected to wear out or be replaced normally during the warranty period. Deal?"

 

That said, I used to buy a warranty with every used car. I think I got my money out of a warranty once, on a F-reg Ford Orion.

The rest of the time, I've replaced the worry of breaking down without a warranty, with the worry of breaking down with something not-covered by the warranty and wondering whether I've wasted my money on a useless warranty. I think that's pretty much where you are now.

 

Reading between the lines, I'm guessing you don't have a trusted local garage to repair your car for a fair price in the event it breaks down? That was what ultimately stopped me buying warranties.

What is all the Servicing that has been done if on Flexible / Variable.

Is it just 2 Oil & Filter Changes, 2 pollen filters now. Look & Sees and a free Wash & Vacuum?

Was the Brake Fluid changed at 3 years or at least tested then or now. 

?

Is there anything else done, because a FMDSH is only useful if it shows each thing actually done.

 

There is a big deal with the DSG service not done to Manufacturers Recommendations / Guidelines if a customer is going in with a Warranty claim.

 

The 'Schedule' which they do not like to use the term of means that them putting the Approved Used Warranty on means there should be no question that they do the DSG Service, and the Brake Fluid Change. 

But that is sadly how it can go with Skoda Approved Used cars.    They expect to knock someone down for not Servicing to recommendations, but they sell cars they know need some servicing done to catch up and do not do it.

 

The DSG does not need 30,000 mile oil changes just to feel like it is getting special care. 

36172_SKODA_Approved_Used_Warranty_Dec20_SINGLES (1).pdf

Edited 19 July, 20223 yr by roottoot

It's had two oil change services, a pollen filter one and brake fluid looking at the current record.

I've asked for some cosmetic repairs to be performed (seat bolster had a small tear) and reluctantly have had to go halfs on a DSG service since the dealer refuse to pay for the full one!

I spoke to customer services who reported the DSG oil change should be done free of charge as its a mandatory requirement to meet the warranty conditions.

They are taking the pith.

The Salesperson, the Dealer Principal or that Dealership Group. 

 

That DSG Service is overdue.  They know it and they are trying to bend you over and use no lube. 

 

You should not be paying for the DSG Service, not a penny.  That is part of their costs, they make their profit after the car is prepared even if they buy it in ready for sale from an auction.

They can ignore servicing due into the future but not overdue items.

 

The car would be handed over and have a Service Record showing something outstanding / overdue yet they are putting a Warranty on the car. 

 

They bought the car knowing the DSG Servicing was required if the car has a DSG with a 40,000 service interval and not a 80,000 one. 

http://skoda.co.uk/used-cars/deals

 

Edited 19 July, 20223 yr by roottoot

Yep I know what you mean, they are taking the p*** aren't they. I'll have another chat with them to see if they will be prepared to sway that cost.

I found out, its not a Skoda warranty, its an RAC one.

Can you say who the Dealer is?

Are they on the Dealer Reviews on this forum?

 

So not a Skoda Approved Used Car then.

 

I posted recently about RAC Warranties.   

Very hit or miss as in the 100 point inspection.   

 

But they are selling this car with a Full Service History are they not, and knowing that a Service is due within 30 days. 

 

http://wilsons.co.uk/your-guide-to-rac-platinum-warranty

 

 

 

rac-platinum-cover.pdf

Edited 19 July, 20223 yr by roottoot

Just walk away. Most dealers completely poop there pants if you genuinely threaten to walk out on the deal 11th hour. I have done it more than once on vehicles that have had long delivery lead times and the dealer has tried to shaft me on the trade in price thinking that because I paid £500 deposit they can offer thousands under true value. Same applies here, go in swinging and take no prisoners! Plenty more cars out there to shop around for if your not fussy. What deposit have you paid?

The dealer is now telling me the car doesn't actually need it's geabox service till 80,000 miles.
If Wikipedia is correct it states  "Since Model Year 2017, Škoda began equipping the 2.0 Litre 150hp Diesel and Petrol Superb with DQ381 DSG Gearboxes." 

According to @roottoot, the breakdown you posted, I may be barking up the wrong neck of the woods asking for the DSG oil service.

 

Why on earth they never checked on this before agreeing to do it (which I don't think they have yet).