1 hour ago, EnterName said:

Yes @ordsthe life of a single mum is all school runs and shopping. 🙄

Exactly. Short distances and slow speeds.

Well, Autoglass came out again today.

They brought the wrong glass again today.

One new thing they did today was slice through my window rubber, so that will need replacing.

By repeatedly fitting/removing/re-fitting the crudely-cut and sharp-edged temporary perspex, they've made a mess of most of the rubbers around the window.

I can't say I'm impressed with Autoglass so far, if this is representative of the level of service they provide.

 

 

Now you certainly have cause for complaint. At the very least the excess should be waived.

Right, a conclusion to the story.

 

I complained to Autoglass and told them that unless they sorted out both the broken window and the damage they had caused, I would be making an insurance claim against them to get the problem fixed. Autoglass seem to have a very good complaints department, and they kicked into action and, after a minor hiccup where they planned to come out and replace the window without having the window seals, I finally had a guy come out and replace the window seals and the window itself.

 

The window seals come in two parts (not 3, IIRC) and one includes the small pane of glass at the rear of the door. It's worth noting that there are metal inserts in the door glass rubber seals which can easily be damaged, so they require handling with a little care as they can be deformed or broken pretty easily if you're rough with them. Also worth noting is that the interlocking of the window seals is a bit complicated where they meet with each other, and the Autoglass tech (a master tech, no less) didn't interlock them properly, but it was easy enough to sort that out by comparing them with the other side. (Which is how I noticed they weren't fitted correctly in the first place.)

 

So eventually Autoglass did a good job and all is now well with the car. Over the course of the three visits I had from Autoglass fitters, between us we managed to get pretty much all the broken glass out from inside the door, and if there's any still in there, it doesn't make its presence known. All the Autoglass people were friendly and polite, but the guy who caused the damage was a bit careless/clumsy/simian in his work.

 

Autoglass also agreed to waive my excess, which I was pretty pleased about as it's a spicy £95.

 

So that's that, then.

If anyone's interested, here is a pic of what lies behind the door card of the rear door on my MK3 Octavia.