Scanned my octavia today and had this pop up

328964 Air distribution flap actuator stuck

Any suggestions? Is it a easy fix??

The climate control uses servo motor controlled flaps for air temperature and distribution, these are all under the dash.

 

These can get stuck due to problems with either the gear mechanism (which is what I had happen) or the actual flap.

 

The one you need to look at is the one that controls the amount of airflow to the front vents. You'll probably need a section of the repair manual to locate exactly where that is.

 

BTW VCDS can run an output test which tries to exercise all the climate control motors and is worth running even if only to hear where the noise comes from when it tries to exercise this flap.

Have a look here 

 

2 minutes ago, silverden said:

Have a look here 

 

Did this and calibrated but don't seem too of resolved it 😪

Hello!

 

I've got the same problem in my Skoda Octavia mk3 '17. I've noticed yesterday that I can't off front vent - blower is blowing on face, independent that I turn on or off switch. When I try to enable blowing "on socks" on climatronic panel - nothing happen. Other functions of HVAC works good. Adaptation which was shown in link above doesn't help. During adaptation I can't hear any incorrect noises, such as crackles or clicking from HVAC flaps or some servomotor. When I plugged diagnostic interface I saw the same fault code in HVAC module (928364).

 

I looked at the official documentation of the heating system in Octavia and concluded that cause of the fault must be a damaged V428 module (front air distribution flap control motor) or some mechanical problem with the flap. The service manual says that on LHD cars, the dashboard must be removed for repair. In RHD vehicles access to the V428 servo motor is quite easy, because it is placed on the same side as LHD vehicles... and it means, that you should remove glovebox and you can get access to problematic part.

 

However, I would like to ask if anyone replaced this motor in left-hand drive cars, and if so, is it really necessary to disassemble the entire dashboard, or maybe it is enough to remove the knee airbag pad and it would be possible to get there without disassembling the board? Today I checked whether the flap motor could not be accessed after removing the instrument panel, but it doesn't resolve problem with access. Servomotor placed too deep...

On 21/09/2022 at 01:12, jacekpk said:

Hello!

 

I've got the same problem in my Skoda Octavia mk3 '17. I've noticed yesterday that I can't off front vent - blower is blowing on face, independent that I turn on or off switch. When I try to enable blowing "on socks" on climatronic panel - nothing happen. Other functions of HVAC works good. Adaptation which was shown in link above doesn't help. During adaptation I can't hear any incorrect noises, such as crackles or clicking from HVAC flaps or some servomotor. When I plugged diagnostic interface I saw the same fault code in HVAC module (928364).

 

I looked at the official documentation of the heating system in Octavia and concluded that cause of the fault must be a damaged V428 module (front air distribution flap control motor) or some mechanical problem with the flap. The service manual says that on LHD cars, the dashboard must be removed for repair. In RHD vehicles access to the V428 servo motor is quite easy, because it is placed on the same side as LHD vehicles... and it means, that you should remove glovebox and you can get access to problematic part.

 

However, I would like to ask if anyone replaced this motor in left-hand drive cars, and if so, is it really necessary to disassemble the entire dashboard, or maybe it is enough to remove the knee airbag pad and it would be possible to get there without disassembling the board? Today I checked whether the flap motor could not be accessed after removing the instrument panel, but it doesn't resolve problem with access. Servomotor placed too deep...

Do you know the part number??

20 hours ago, Derbylad82 said:

Do you know the part number??

Yes I know the part number. In my case the number is 5Q0907511A.

 

But you should like to know, that in Skoda Octavia were installing two types climatronic unit - from two manufacturers: Denso and Valeo. HVAC module in my car was produced by Denso. In cars with Valeo's HVAC the part number should be: 5Q0907511J. Unfortunately, I'm not sure if these two servomotors can be used interchangeably.

 

And one more errata to my previous post: I wrote wrong symbol of the part 11:

• Heating and electrical manually controlled air conditioning system - air distribution flap control motor: V428
• Climatronic - front air distribution flap control motor: V426

At this moment I know that replacement of V426/V428 module in LHD vehicles is possible without removing dashboard despite the fact that the official service manual recommends starting work by removing the dashboard. It's possible, but it isn't easy and not very comfortable.

5 hours ago, jacekpk said:

Yes I know the part number. In my case the number is 5Q0907511A.

 

But you should like to know, that in Skoda Octavia were installing two types climatronic unit - from two manufacturers: Denso and Valeo. HVAC module in my car was produced by Denso. In cars with Valeo's HVAC the part number should be: 5Q0907511J. Unfortunately, I'm not sure if these two servomotors can be used interchangeably.

 

And one more errata to my previous post: I wrote wrong symbol of the part 11:

• Heating and electrical manually controlled air conditioning system - air distribution flap control motor: V428
• Climatronic - front air distribution flap control motor: V426

At this moment I know that replacement of V426/V428 module in LHD vehicles is possible without removing dashboard despite the fact that the official service manual recommends starting work by removing the dashboard. It's possible, but it isn't easy and not very comfortable.

Noticed the front vents still blow hot even with climate off so which do you suggest??

On 28/09/2022 at 17:06, Derbylad82 said:

Do you know the part number??

If you want ive got a few of these I could post one to you for shipping costs + a few quid?

8 minutes ago, ApertureS said:

If you want ive got a few of these I could post one to you for shipping costs + a few quid?

Just ordered 1 sorry

So I fixed the issue and I want to share how I did it 😁

 

I bought new part. Factory installed module V426 was number 5Q0907511A but part available in official distribution currently has new number 5WA907511C (note, that I write about part for Denso HVAC unit).

 

 

Removing the dashboard is not required to replace V426/V428 module (in LHD vehicles) although the official service manual begins with this step. Access to this part is possible from the bottom - under steering column or as you prefer: above pedals.

 

 

If you want to do that without removing the dashboard you should remove knee airbag (mounted on 3 torx screw) and next: remove left footwel vent (mounted on only one torx screw). You don't must unplug knee airbag, you just need to unscrew it and rest against on the center tunnel. When you remove this two parts, you get access to problematic servomotor. Be very careful when removing screws from V426, because when they fall, it will be very difficult to locate and remove them. With the screws removed, you remove the module from the climatronic mechanism axis, and then you need to unplug the plug - a small screwdriver may be useful, but there's not much space to work with both hands. In fact there is no space, so you have to work in a truly paralytic position. When you disconnect the plug, the module is ready to be removed.

 

 

I have one advice for you: before you start unscrewing the module, restore power to the car and turn on the ignition. Next, turn on the ventilation and switch the airflow directions (face, feet, windshield) looking in front of the removed footwell vent, watch if the flaps inside the HVAC unit moves when you click the buttons on the air conditioning panel. In my case, the flaps were dead. 

 

 

Mounting new part - now the true play starts.

 

 

Step one: connect the plug to new module but not try to mount it yet. Next: turn on ignition and try to choose combination of climatronic switches to set up new module in position which allows to to mounting its on axle of HVAC unit (in other words: you have to set the new motor in the same position as the old, disassembled module was in)

 

 

When the axle and new part is synchronized, you mount servomotor on the place. Then you screw the motor with two screws: at the bottom and top. Installing the top mounting screw is dramatically difficult.

 

 

Putting the top mounting screw is so heavy because there is no space at all to grab it with even two fingers. A moment of inattention and the screw drops, and its find is another challenge. When you screwed the motor with the two screws, turn on the ignition and check the flaps again during switching the airflow direction on the air conditioning panel. In my car the flaps came to life.

 

You will also need to perform adaptation and read errors from the HVAC controller. The adaptation can be started on the air conditioning panel - turn on the airflow: to the windshield, to the legs and to the face vents, and then press "AC" + "front vents"  buttons at the same time for 3 seconds. When its finish again check errors in HVAC module and clean them. If adaptation was finished correctly errors shouldn't back. During adaptation you can observing via left footwel vent that flaps are working right. At the end you mount again footwell vent and knee airbag and are you going for a test ride to testing that HVAC works right. 

 

If you unplugged battery you should also make test ride for few km's, next check and clear faults in all car modules.

 

In authorized Skoda service center in Polad repair of this issue costs about 450 EUR (with dashboard and central tunnel removing). I repaired myself this fault for the price of about 70 EUR 🤭 However a lot of self-denial is required for made it.

 

Good luck 😁 and sorry for my English...

Thanks jacekpk for the really good explanation of how to reach the actuator! 
I got the same problem with my HVAC, it was not possible to get air blowing “on the socks”:) and it was constantly blowing through the front vents.

Readout of codes saying “actuator jammed” and calibration did not solve the issue.

I removed the actuator according to your instructions. (Removed minus from battery when I removed airbag). The thing was, when I connected the battery and tried the actuator only hanging in the cable, it worked/turned. I then assembled it again and it worked. Flaps moved and everything worked. I did not check the fault codes at this time. 
The day after I did a readout and I find that I had a new fault code saying the front actuator was not calibrated (basic setting not performed). I did the calibration (pushing front went and AC for 3 seconds). Then everything stopped working again… Code actuator jammed.

 

I wonder what the fault is. Maybe I shall try to change the actuator and try again? 
When I moved the flaps manually the feeling was that they were moving easily. 
 

Any advices? 

Just an update on this topic. I replaced the actuator to a new one. When it was hold on place it worked. When I then tightened the screws it was struggling. Now it is just finger tightened and works fine. 
 

One advice when you trying to reassemble the actuator is to use sticky tape or glue between the tool and the screw. It eases the work a lot. 

On 14/01/2023 at 16:05, JohanBerg said:

Just an update on this topic. I replaced the actuator to a new one. When it was hold on place it worked. When I then tightened the screws it was struggling. Now it is just finger tightened and works fine. 
 

One advice when you trying to reassemble the actuator is to use sticky tape or glue between the tool and the screw. It eases the work a lot. 

 

 

Hi @JohanBerg

 

I am sorry that I am only replying to your message now.

 

I noticed the same behavior of the unscrewed actuator, which started working for a while, but after re-screwing it jammed again. Since I had already bought a new part, I immediately proceeded to replace it.

 

My way of re-installing the screws, after probably two hours of lying with my head under the dashboard, I decided to stick the screw to my finger using a small drop of glue. Later, I regretted that I did not immediately decide on such a solution. I would save a lot of time.

 

I read on some forums that what breaks down in these actuators is a small rotating resistor. It can be purchased on popular portals such as AliExpress and then replaced it. However, I did not want to risk using a car in which this actuator could break down again, during a holiday trip, for example 🤔

@jacekpk thanks for very detailed explanation.

I have similar issue, flap is stuck and see error on VCDS. My flap stuck and ventilation blows to window, not to central two ventilation only to central ventilation newt to doors, blows slightly to legs(do know how to explain this better).

When trying to get to motor flap get unstuck and everything was working normally for one month. When second stuck occurred tried to put WD40 do flap mechanism but after 2 days stuck again.

Possible that it stuck more easily when heating is on but not sure.

Anybody had similar issue? Motor is working, cannot know does it stuck because of flap or motor is faulty.

I can try to unscrew motor a little bit, any other idea?

4 hours ago, AleksCizm said:

Anybody had similar issue? Motor is working, cannot know does it stuck because of flap or motor is faulty.

I can try to unscrew motor a little bit, any other idea?

I had a similar problem a few years ago which I traced to moulding flashes on the gears connecting the motor to the flap. Some careful filing to remove them solved the sticking/jamming problem.

Update, I have replaced motor. For now ventilation is working but there are two errors:

328965 - Motor for Front Air Distribution Flap

      B1091 54 [00001001] - Missing Calibration / Basic Setting

      Confirmed - Tested Since Memory Clear

328966 - Position Sensor for Front Air Distribution Flap Motor

          B1099 11 [00001000] - Short to Ground

          Intermittent - Confirmed - Tested Since Memory Clear

Done recalibration few times (A/C + vent buttons simultaneously) and cleared errors few times, errors comes again.

Is there anything else I must do?

Is new motor (or sensor inside) faulty?

On 07/10/2022 at 02:37, jacekpk said:

So I fixed the issue and I want to share how I did it 😁

 

I bought new part. Factory installed module V426 was number 5Q0907511A but part available in official distribution currently has new number 5WA907511C (note, that I write about part for Denso HVAC unit).

 

 

Removing the dashboard is not required to replace V426/V428 module (in LHD vehicles) although the official service manual begins with this step. Access to this part is possible from the bottom - under steering column or as you prefer: above pedals.

 

 

If you want to do that without removing the dashboard you should remove knee airbag (mounted on 3 torx screw) and next: remove left footwel vent (mounted on only one torx screw). You don't must unplug knee airbag, you just need to unscrew it and rest against on the center tunnel. When you remove this two parts, you get access to problematic servomotor. Be very careful when removing screws from V426, because when they fall, it will be very difficult to locate and remove them. With the screws removed, you remove the module from the climatronic mechanism axis, and then you need to unplug the plug - a small screwdriver may be useful, but there's not much space to work with both hands. In fact there is no space, so you have to work in a truly paralytic position. When you disconnect the plug, the module is ready to be removed.

 

 

I have one advice for you: before you start unscrewing the module, restore power to the car and turn on the ignition. Next, turn on the ventilation and switch the airflow directions (face, feet, windshield) looking in front of the removed footwell vent, watch if the flaps inside the HVAC unit moves when you click the buttons on the air conditioning panel. In my case, the flaps were dead. 

 

 

Mounting new part - now the true play starts.

 

 

Step one: connect the plug to new module but not try to mount it yet. Next: turn on ignition and try to choose combination of climatronic switches to set up new module in position which allows to to mounting its on axle of HVAC unit (in other words: you have to set the new motor in the same position as the old, disassembled module was in)

 

 

When the axle and new part is synchronized, you mount servomotor on the place. Then you screw the motor with two screws: at the bottom and top. Installing the top mounting screw is dramatically difficult.

 

 

Putting the top mounting screw is so heavy because there is no space at all to grab it with even two fingers. A moment of inattention and the screw drops, and its find is another challenge. When you screwed the motor with the two screws, turn on the ignition and check the flaps again during switching the airflow direction on the air conditioning panel. In my car the flaps came to life.

 

You will also need to perform adaptation and read errors from the HVAC controller. The adaptation can be started on the air conditioning panel - turn on the airflow: to the windshield, to the legs and to the face vents, and then press "AC" + "front vents"  buttons at the same time for 3 seconds. When its finish again check errors in HVAC module and clean them. If adaptation was finished correctly errors shouldn't back. During adaptation you can observing via left footwel vent that flaps are working right. At the end you mount again footwell vent and knee airbag and are you going for a test ride to testing that HVAC works right. 

 

If you unplugged battery you should also make test ride for few km's, next check and clear faults in all car modules.

 

In authorized Skoda service center in Polad repair of this issue costs about 450 EUR (with dashboard and central tunnel removing). I repaired myself this fault for the price of about 70 EUR 🤭 However a lot of self-denial is required for made it.

 

Good luck 😁 and sorry for my English...

Thank you for sharing how you did! Just did this on my 81yo fathers 2015 Octavia Scout yesterday. I have done quite a bit of car mechanic before but this job was by far the hardest, took me about 7h total, but now Its working again😃. My hands have all kinds of cuts, my shoulders and back are acheing but my father now has floor heating again, totally worth it 😅 😆

hello guys

So my seat leon mk3 from 2017 also has a problem with the ventilation.

Every vent is working besides the 2 in the middle. There is little to no air coming out of them.

It is also showing fault code 928364 in vcds so i think it is the same defective actuator ?

So i did go ahead and removed the "defective" actuator (V428 if im correct).

I ordered a new one and waiting for it to arrive...

I`ll keep you updated on the outcome.