Hello everyone,

A few weeks back I bought an ex-demo Skoda Kamiq 2021 Monte Carlo from a Skoda retailer. Upon receiving it, I registered on Skoda connect, but I am unable to setup the Primary user with the 2 keys method - keep receiving "Please try again or contact customer service". I have read the forums and tried everything - resetting the infotainment system, factory reset, creating a new profile, nothing helped unfortunately. I got the car booked into Skoda service and the engineer claimed to have updated the OCU and the radio receiver, but the problem is still there. After playing today with the car, I somehow (randomly) managed to launch an update (see images below) that could potentially resolve the issue judging from the description - but after about an hour in the car, the update did not finish and did not even proceed. I have all 4 bars present (with the globe icon and "share my location" settings on), so should have good connectivity via the eSim.

 

Do any of you guys have any tips as to why the update could have stalled, and in general, what I could do to resolve the Primary user issue?

 

Thank you.

Some of these updates are quite large, hopefully someone who has done these new updates might say it took 60 mins or some such value.

Hi, I've got a Karoq and on Thursday had the same update, it installed in about 10 mins,with regards to setting up Primary User someone else had this issue on the Karoq forum:-

 

 

Edited 17 September, 20223 yr by Daveybm

Sounds like a load of rubbish your dealer is giving you mine went back twice to have it done ok now got the same update been 2 days now